ITIL 4 FOUNDATIONS EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+[LATEST EXAM UPDATES]

ITIL 4 FOUNDATIONS EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+ PESTLE (list) - Political Economic Social Technological Legal Environmental 4 dimensions of service management - organizations & people information & technology partners & suppliers value streams & processes components of the service value system - inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output: -value service value chain activities list - plan engage design & transition obtain or build deliver & support improve value stream - a series of steps that an organization uses to create and deliver products/services to a consumer ITIL activities - -represent the steps an organization takes in the creation of value -each activity contributes to the value chain by transforming specific inputs into outputs ITIL practice (definition) - a set of organizational resources designed for performing work or accomplishing an objective (e.g. service desk) ITIL service value system (SVS) - a model representing how all the components and activities of an organization work together to facilitate value creation a set of interconnected activities that an organization performs in order to deliver a valuable product or service to its customers and facilitate value purpose of the SVS - ensure that the or