ITIL 4 FOUNDATION PRACTICE EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/[LATEST EXAM UPDATES]

ITIL 4 FOUNDATION PRACTICE EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/ How does prioritization of incidents assist in incident Managment? - It ensures that incidents are resolved as quickly as possible Which value chain activity provides information about service Improvements to all value chain activities - Improve Which is the a purpose of the "information security" practice - Protect the information needed by the organization to conduct business Which are the key activities of governance - Evaluate Direct Monitor Which is NOT one of the steps of the Continual improvement model - What Improvement Method Will We Use What is the Utility of a service? - Service functionality What is the definition of an output? - A tangible or intangible deliverable of an activity Which of the following could be part of a service offering: 1 Goods 2 Policies 3 Access to resources 4 Service Actions - 1,3,4 Which is the best definition of a customer? - A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption The ultimate value of a service is determined by? - The customer Which guiding principle begins with assessing who the customer and stakeholders are? - Focus on Value Which of the following is a tool for collaborating and promoting visibility? - Kanban Board Which of the guiding principles is highlighted in the Theory of Constraints? - Think and work holistically Which is not one of the Optimization steps in optimize and automate? - Customer Preparation Which of the following is true of a value chain? - Converts inputs into outputs In which step of the continual improvement model do we define a high-level organizational objective of the improvement? - What is the Vision Which steps of the continual improvement model has the strongest relationship to the guiding principle Start Where You Are? - Where are we now Fill in the missing word(s): The service level Ma