ITIL 4 FOUNDATION EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+. VERIFIED/[LATEST EXAM UPDATES]

ITIL 4 FOUNDATION EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+. VERIFIED/ governance - -the means by which an organization is directed and controlled service management - -A set of specialized organizational capabilities for providing value to customers in the form of services value - -the perceived benefits, usefulness, and importance of something Who determines the perceived value? - -the RECIPIENT value is objective - -False organization - -a person or a group of people that have it's own functions, responsibilities, and relationships to perform it's own activities What are the 2 roles an organization can provide? - -1. service provider 2. service consumer Value is _______________ by the service provider and consumer - -co-created What are the 3 roles for a consumer provider? - -1. user 2. customer 3. sponsor What is a user? - -a person who uses the service What is a customer? - -a person who defines the requirements and takes responsiblity for the outcome of the consumption What is a sponsor? - -a person who authorizes the service for consumption, a person who provide financial capability service offering - -a description of one or more services that are meant to address the needs of a target group service offering includes the following 3: - -1. goods 2. access to resources 3. service to actions access to resources - -access to resources that are licensed to a consumer under agreed conditions service action - -actions performed to address a consumer's needs service relationship - -the cooperation between a service provider and a service consumer service provision - -the services performed by the service provider, activities performed by an organization to provide service