ITIL 4 CERTIFICATION STUDY GUIDE EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/[LATEST EXAM UPDATES]

ITIL 4 CERTIFICATION STUDY GUIDE EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/ Structures of the Service Value System (SVS) • Guiding principles • Governance • Service Value Chain • Practices • Continual Improvment What is the Service Value System Input? Opportunity/Demand What is the Service Value System Output? Value Four Dimensions of SVS • Organizations and People • Information and Technology • Partners and Suppliers • Value Streams and Processes Organization A person or a group of people that has its own function with responsibilities, authorities. And relationships to achieve its objectives. Service Provider An organization provisioning services who can be external to the consumer's organization, or they can be both part of the same organization. A service provider produces outputs that help its consumers to achieve certain outcomes. Service Consumer An organization who is receiving services. Service Management A set of specialized organizational capabilities for providing value to customers in the form of services. Service A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. Product A configuration of an organization's resources designed to offer value for a consumer. Valu