ANS 210 quiz with 100% correct answers 2024.

A medical assistant is reporting a patient fall that occurred in the front lobby of the clinic. What is the purpose of the assistant preparing an incident report? - answer-To avoid future reoccurrences A medical assistant witnesses a coworker knowingly commit an unlawful and wrongful act. The assistant should identify this act as which of the following types of negligence? - answer-Malfeasance. When measuring the vital signs of a 10-year-old child, a medical assistant recognizes indications of abuse. Which of the following actions should the assistant take? - answer-Notify the child's provider. A patient expresses to a medical assistant that he would like to designate his daughter as his health care proxy. The assistant should inform him that which of the following is the minimum age to be eligible as a health care proxy? - answer-18 A medical assistant is assisting a provider with a gynecological examination on a patient. The patient says, "My religious beliefs do not allow me to use contraception." The assistant should expect the provider to make which of the following statements? - answer-You have the right to make choices regarding your health A medical assistant should recognize that which of the following provides instructions for an emergency medical technician to follow when transporting an elderly or critically ill patient? - answer-Medical Order for Life-Sustaining Treatment A medical assistant should recognize that which of the following entities must adhere to HIPAA guidelines? - answer-Health care clearinghouses A medical assistant sees a coworker take a pain medication from a locked cabinet. The assistant knows that the coworker is a single mother who has a child who was recently injured. Which of the following types of ethical situations does this problem create for the assistant? - answer-Ethical distress A medical assistant should identify which of the following as the legal document that states the life-saving procedures a patient authorizes in the event he is incapable of verbalizing his desire for medical treatment? - answer-Living will Which of the following moral codes should a medical assistant reference when facing an ethical dilemma? - answer-AMA Code of Ethics A medical assistant left her computer unlocked with a patient's chart visible. Which of the following actions should the assistant take in the future to prevent unauthorized viewing of patient information? - answer-Place privacy filters on the monitor screen A medical assistant should recognize that once advance directives are in place, they can be updated at which of the following times? - answer-At any time Which of the following gives patients the rights over their health care information, including the right to receive a copy of their information, the right to ensure their medical records are correct, and the right to know who had access to their records? - answer-HIPAA Employers are accountable for providing a safe and healthy workplace for employees by setting and enforcing standards. This environment is achieved by providing training, outreach, education, and assistance. Which of the following regulatory agencies oversees this standard? - answer-Occupational Safety and Health Administration (OSHA) A patient believes that her health care privacy has been violated. A medical assistant should know that the patient's complaint must be filed within how many days? - answer-180. When designating a medical power of attorney, a medical assistant should identify which of the following people as an acceptable choice for a health care proxy? - answer-A member of the patient's faith community A medical assistant is speaking with a patient. Which of the following might occur as a barrier to communication? - answer-Stereotyping When communicating on the telephone with a patient, which of the following actions by a medical assistant demonstrates the use of appropriate technique for outgoing calls? - answer-Allowing the patient to be the one to end the call A medical assistant is caring for a patient who is frustrated and states, "My doctor doesn't have any idea how to treat my condition." Which of the following responses by the assistant is an example of therapeutic communication? - answer-Are you saying that you don't think your provider knows how to help you?" Which of the following elements is essential for successful teamwork? - answer-Related short-term and long-term goals In which of the following locations should the inside address appear in a business letter? - answer-Between the dateline and the salutation To be a successful member of a team, which of the following actions should a medical assistant take? - answer-Demonstrate willingness to perform extra duties. During the admission process, a patient explains the manifestations of his chief complaint to the medical assistant. Which of the following actions should the assistant take? - answer-Document the patient's concerns in the medical record A medical assistant is approached by a patient who is angry and yelling. Which of the following actions should the assistant take? - answer-Remain calm. A patient calls into the office to report that her medication is "not working." Which of the following responses should the medical assistant make? - answer-"I will notify the provider about your situation." A medical assistant is providing discharge instructions for a patient who is visually impaired. Which of the following actions should the assistant take? - answer-Notify the patient when entering the room.. A medical assistant is engaging in conversation with a patient who was recently terminated from the practice. The patient has come to the office and is demanding an explanation. Which of the following actions should the assistant take? - answer-Acknowledge the patient's concern. A medical assistant is checking in a patient who does not speak the same language as the assistant. Which of the following actions should the assistant take? - answer-Ask a bilingual staff member to assist with communication.. A medical assistant is checking in a patient who is hearing impaired. Which of the following actions should the assistant take? - answer-Stand within the patient's field of vision. A patient in the waiting room approaches a medical assistant and states, "I've been waiting 30 minutes to see my doctor. Can't you do something?" Which of the following responses by the assistant is an example of active listening? - answer-"You sound frustrated about how long you've been waiting." A medical assistant is preparing a business correspondence. Which of the following is a characteristic of the modified block letter style? - answer-The complimentary closing is centered on the page. What information is required for a pediatric patient that is not required of an adult patient? - answer-The name of the patient's parent In which of the following situations would a patient be allowed to refuse treatment? - answer-A 13-year-old patient who has miscarried Who must discuss the informed consent form with a patient prior to the patient signing? - answer-The patient's physician Which of the following would be charted in the "objective" section when using the SOAP method? - answer-A patient's blood pressure Which of the following is the correct device to perform a Pulmonary Function Test? - answer-Spirometer Which of the following readings would be a normal adult temperature? - answer-37° C A normal adult temperature is 98.6° F. This would equal 98.6° F. 37 × 9/5 = 66.6 (calculated by multiplying 37 by 9 and then dividing by 5. 37 × 9 = 333 ÷ 5 = 66.6) 66.6 + 32 = 98.6° F Which of the following dressings should a medical assistant use on a partial-thickness burn? - answer-Non adherent dressing Which of the following documents indicates how a patient's medical records will be used and disclosed by a medical office? - answer-Notice of Privacy Practices (NPP) A medical assistant works at a practice that is part of an Accountable Care Organization (ACO). This designation means that the practice's health care team will focus on improving care for patients who have which of the following types of medical coverage? - answer-Medicare A medical assistant is entering patient data into an electronic medical record (EMR) system. Which of the following information should be entered into the Patient Demographics section of the EMR? - answer-Occupation. A patient informs a medical assistant that he gets headaches when he reads from a computer monitor. The assistant should place this information in which of the following locations when using the SOAP approach to organizing medical records? - answer-Subjective Which of the following terms refers to the range of fees charged by providers who have similar training and experience and practice in the same geographical area? - answer-Customary. Which of the following actions should the medical assistant take when obtaining the head circumference of an infant? - answer-Record the measurement to the nearest 0.6 cm (1/4 in). A medical assistant is preparing a patient to have cryosurgery following an abnormal Papanicolaou test. Which of the following statements should the assistant make to explain the procedure? - answer-Cryosurgery involves an extremely cold probe to freeze and kill abnormal cells." A medical assistant is performing a fecal occult blood test using a guaiac card. Which of the following actions should the assistant take? - answer-Interpret a blue color as a positive result. A medical assistant is assisting a provider with an abdominal examination. When the provider palpates the major portion of the liver, the assistant should recognize that he is palpating which of the following abdominal quadrants? - answer-Right upper A medical assistant is checking a patient's hearing using the Weber test. Which of the following actions should the assistant take? - answer-Ask the patient if he hears the vibration louder in one ear than the other. A medical assistant has just received a derogatory e-mail from a dissatisfied patient. What action should the assistant take? - answer-Print the e-mail and make notes about topics to be addressed prior to formulating a response. Which of the following is a step in the process of skin preparation prior to a surgical procedure? - answer-Clean the surgical site with antiseptic. The Patients' Bill of Rights protects individuals from which of the following? - answer-Denial of care due to the patient's age Which of the following parenteral medication routes should a medical assistant administer for a slow release of medication into the blood stream? - answer-Transdermal A medical assistant is preparing a patient for an enema. In which of the following positions should the assistant place the patient for this procedure? - answer-Sims' position Which of the following is a formal authorization that identifies an individual as legally able to make decisions on behalf of a patient? - answer-Durable power of attorney A medical assistant is assisting a patient whose insurance does not cover immunizations. To which of the following community resources should assistant refer the patient? - answer-Department of Health and Human Services (HHS) A medical assistant is administering an injection, and the patient faints. Which of the following actions should the assistant take? - answer-Place the patient in a supine position. A medical assistant is cleaning an examination room after assisting a provider with a biopsy. Which of the following actions should the assistant take? - answer-Hold sharps by the blunt end to avoid a needlestick injury. A patient calls the clinic to cancel a post operative appointment and states that she will reschedule at a later date. For which of the following reasons should the medical assistant document this information on the patient's chart? - answer-To prove that the office was not negligent A medical assistant is preparing to create a report about patients who have a family history of breast cancer. Which of the following types of software will allow the assistant to sort, retrieve, and combine information for this report? - answer-Database management A medical assistant is preparing a patient who has psoriasis to be examined by the provider. When inspecting the patient's skin lesions, the assistant should expect to observe which of the following characteristics? - answer-Silvery, scaly A medical assistant is explaining to a female patient how to collect a clean-catch urine specimen. Which of the following instructions should the assistant include? - answer-With the labia spread, urinate a small amount into the toilet before collecting the sample A medical assistant receives a telephone call from a patient who is hesitant about discussing a new medical concern unless the conversation is with a provider. The assistant should use which of the following techniques to address the patient's reluctance? - answer-Use a reflective statement to recognize the patient's concerns Which of the following groups of EKG leads are bipolar? - answer-Leads I, II, and III When choosing a diagnosis code, a medical assistant should consider which of the following actions in order to avoid an insurance denial? - answer-Coding to the highest level of specificity A medical assistant is collecting vital signs from a 6-year-old child. The assistant should recognize that which of the following vital signs is outside of the expected reference range for this patient and should be reported to the provider? - answer-Heart rate 140/min A heart rate of 140/min is outside of the expected reference range for a 6-year-old child. A heart rate ranging from 70 to 130/min is the expected reference range for a 6-year old child. A medical assistant is performing an EKG on a patient. Which of the following describes the appropriate placement of the electrodes? - answer-Tabs downward on the arm When coding with the ICD-10-CM, where should the medical assistant begin the process of looking up a diagnosis code for breast cancer? - answer-The Alphabetic Index A medical assistant needs to type a professional business letter from the office. Which of the following formats is appropriate? - answer-Keep flush with the left margin. Where do cardiac electrical impulses originate in the heart? - answer-Sinoatrial node A medical assistant is reinforcing teaching with a patient who is scheduled for a standard 12-lead EKG. Which of the following statements should the assistant make? - answer-You should refrain from talking during the procedure." A medical assistant receives a denial of payment for a patient's cholecystectomy. The reason stated is "noncovered service." If this procedure was deemed emergent by the provider, which of the following actions should the assistant take? - answer-Instruct the patient to contact the insurer about the denial of payment A medical assistant is responsible for cleaning the instruments used in a minor surgery. Which of the following is the first step in this process? - answer-Sanitization A clinic schedules all cardiac patients on Mondays and Wednesdays and all oncology patients on Tuesdays and Thursdays. Which of the following types of scheduling is the clinic using? - answer-Cluster scheduling Which of the following is a medical assistant's role in pulmonary function testing (PFT)? - answer-Coach the patient through the test. A medical assistant is reviewing laboratory requisitions. For which of the following patient conditions should the assistant perform a capillary collection rather than a venipuncture? - answer-Previous thromboses A medical assistant is preparing to assist a provider with suturing a wound. Which of the following items should be in the sterile field for this procedure? - answer-Hemostat A medical assistant is administering heparin subcutaneously to a patient. Which of the following actions should the assistant take? - answer-Inject the medication slowly Which of the following techniques should a medical assistant use for the routine cleaning of EKG cables? - answer-Disinfection When using a centrifuge, a medical assistant must do which of the following to ensure safety and accuracy? - answer-Cap the tubes to avoid emission of aerosols Which of the following cell structures is the source of energy for a cell? - answer-Mitochondria A medical assistant should use which of the following solutions to prepare a patient's skin prior to drawing blood cultures? - answer-Chlorhexidine When performing the palpatory method for obtaining blood pressure, which of the following indicates the level at which the medical assistant should inflate the cuff? - answer-30 mm Hg above the radial pulse cessation A provider examines an older adult patient who is disabled and has a lesion on her arm. A medical assistant should anticipate a referral for this patient to which of the following ancillary services? - answer-Home health care Which of the following items included on the CMS-1500 claim form should a medical assistant recognize as indicating the medical necessity of a procedure? - answer-Diagnosis code Which of the following laboratory values should a medical assistant immediately report to a patient's provider? - answer-Blood glucose 500 mg/dL This blood glucose level is higher than the expected reference range of 70 to 110 mg/dL. A medical assistant is preparing to perform a capillary collection from an older adult patient who has poor circulation in his hands. Which of the following techniques should the assistant use to increase circulation at the collection site? - answer-Warm the patient's hand A medical assistant is preparing 1 g/kg of activated charcoal for a patient who weighs 176 lb. How many grams of charcoal should the assistant prepare? - answer-79 g To convert from lb to kg, multiply 176 lb by 0.45. The correct answer is 79.2, which is rounded to 79. Since the preparation of activated charcoal is 1 g/kg, the ratio of grams of activated charcoal to the patient's weight in kg should be 1:1. Therefore, the amount of activated charcoal the assistant should prepare is 79 g. At what time of day will a patient's body temperature be at its lowest? - answer-In the morning Which of the following terms describes the body's internal adaptation and change to keep body functions in balance? - answer-Homeostasis A patient arrives at the clinic with a tick bite on his leg. The provider asks a medical assistant to help remove the tick. Which of the following actions should the assistant take? - answer-Use tweezers to pull the tick away from the skin slowly A medical assistant is speaking with a patient who has seasonal allergies. Which of the following health care providers should the assistant identify as being able to make a diagnosis and initiate the necessary treatment? - answer-Physician assistant Which of the following organs is located in the right upper quadrant of the abdomen? - answer-Gallbladder A medical assistant needs to remove all living micro-organisms from a contaminated towel clamp. Which of the following methods should the assistant use to cleanse this instrument? - answer-Sterilization (Sterilization destroys all microbial life) When performing a first aid procedure to control bleeding of a wound, which of the following actions should a medical assistant take? - answer-Apply layers of sterile gauze A medical assistant is witnessing a patient sign an informed consent form. Which of the following is the responsibility of the assistant acting as a witness? - answer-Validate the patient's signature According to OSHA guidelines for universal precautions, which of the following types of patient contact would require a medical assistant to wear gloves, a mask, a face shield, and protective apparel? - answer-Assisting a provider with the removal of a cyst. In which of the following positions should a medical assistant place a patient when obtaining a rectal temperature? - answer-Sims' Sims' position is used for examining the rectum and vagina, performing enemas, and obtaining rectal temperatures. In which of the following positions should a medical assistant place an 18 month old patient when administering ear drops to the right ear? - answer-Right ear facing up with the earlobe pulled down and back. When administering ear drops to a child under the age of 3 years, the patient should be positioned with the ear facing up and the earlobe pulled down and back to allow medication to flow into the canal and reach the affected area. Where should a medical assistant place the electrode for lead V5? - answer-On the left anterior axillary line, horizontal to V4 Which of the following information should the medical assistant enter into the appointment calendar when scheduling a patient for a skin rash? - answer-Daytime phone number A medical assistant is administering an intramuscular immunization to a patient. Which of the following actions should the medical assistant take? - answer-Cleanse the site in a circular motion from the center outward A provider asks a medical assistant to reinforce teaching with a patient about her new diagnosis. Which of the following actions should the assistant take? - answer-Document the patient's response to the teaching. A medical assistant is administering an intradermal injection for allergy testing. Which of the following actions should the assistant take? - answer-Locate the area two to three finger-widths below the antecubital space. A provider requests a medical assistant to initiate a referral for a patient to a mental health facility. Which of the following pieces of information is required for the assistant to include in the initial referral? - answer-Diagnosis (it provides the reason for the requested service) A medical assistant is checking a patient out of the clinic. In which of the following documents should the assistant locate information about provider referrals or follow-up appointment requests for the patient? - answer-Encounter form A medical assistant is drawing five blood collection tubes. When should the assistant release the tourniquet? - answer-Within 1 min of application A medical assistant receives a call from a patient who is irate about a letter she received from her insurance carrier denying a claim. Which of the following statements should the assistant make? - answer-"Let's see if there is something we can do at our end. I'll ask our claims specialist to review the claim." Which of the following steps for a fingerstick should a medical assistant complete first? - answer-Confirm the correct identity of the patient A medical assistant is performing hand hygiene using an alcohol-based hand rub. The assistant should recognize that which of the following information about alcohol-based hand rubs is correct? - answer-Alcohol-based hand rub should be applied to one hand and then rubbed between both hands. Which of the following is the proper time period for the collection of a newborn screening card? - answer-1 to 7 days Which of the following is the first step in the blood collection procedure? - answer-Test requisition A CCMA is teaching a patient to give himself insulin injections. Which of the following patient statements confirms understanding of the instructions? - answer-The insulin will be at room temperature for the injection." Which of the following is the correct order of draw? - answer-Green, lavender, gray Upon entering a patient's room for a routine blood draw, a CCMA notices a clergy member is with the patient. The CCMA should do which of the following? - answer-Return after drawing other patients. A CCMA is preparing to perform a hand draw. Which of the following should the CCMA assemble? - answer-Winged infusion set and adapter Which of the following is the proper procedure after collecting an ammonia specimen? - answer-Place the specimen tube in an ice-water slurry A CCMA is drawing blood from a patient and observes red spots. Which of the following is an appropriate action for the CCMA to take? - answer-Apply more pressure to the site after the draw. A CCMA is performing a chain of custody specimen collection. Which of the following statements by the CCMA indicates a need for further teaching? - answer-"Specimens collected at the end of the day should be transported immediately the next morning." Which of the following routes for taking a patient's temperature is the most accurate? - answer-Rectal temperature is the most accurate method, because the rectum is the most closed cavity for administration of all routes. How often should a CCMA perform an inventory of controlled substances? - answer-End of each shift A patient's body temperature will be at its lowest at which of the following times? - answer-4:00 AM Which of the following types of appointment systems allows flexibility to allow for the most consistent patient flow? - answer-Wave scheduling Which of the following steps for a finger stick should a CCMA complete first? - answer-Confirm the correct identity of the patient Where should a CCMA place the electrodes for leads V7, V8, and V9? - answer-Evenly spaced on the back between the axillary line and the vertebral column at the 5th intercostal space Which of the following questions is most important to ask a patient prior to collecting a metabolic panel? - answer-When was the last time you ate?" Which of the following should a CCMA do first when blood is splashed in her eye? - answer-Flush with tepid water A CCMA must choose the correct tube color to correspond with which of the following? - answer-Laboratory test When using CPT codes, what do modifiers indicate? - answer-Alteration in service performed The provider orders the CCMA to prepare a tablespoon of medication for a patient. How many milliliters of medication should the CCMA draw up? - answer-15 mL (per tbsp) A patient calls a facility and asks for the cost of a surgical procedure. Which of the following is an appropriate response by the CCMA? - answer-Quote the cost of the procedure. A CCMA is preparing a patient for a 12-lead EKG. Which of the following is the correct placement for lead V4? - answer-The 5th intercostal space at the midclavicular line A medication container states there is 250 mg of medication in each scored tablet. The provider orders 375 mg. How many tablets should the CCMA give the patient? - answer-1 ½ tablets 1.5 x 250 = 375 Which of the following statements made by a new CCMA, regarding an artifact, demonstrates a need for further teaching? - answer-Electrical interference on the EKG is not caused by cell phones." Which of the following is a CCMA's role in pulmonary function testing (PFT)? - answer-Coach the patient through the test. In which of the following positions should a CCMA place a patient for a rectal exam? - answer-Sims Twenty seconds into measuring a patient's pulse, a CCMA detects an irregular heartbeat. The CCMA should take which of the following actions? - answer-Measure the pulse for 1 min. In addition to name and phone number, which of the following pieces of information is required to schedule an appointment? - answer-Reason for visit Which of the following test results is affected when povidone iodine is used to cleanse the site for a dermal puncture? - answer-Potassium A CCMA observes a hematoma developing at the site of a venous blood draw. The CCMA should do which of the following? - answer-Release the tourniquet and stop the draw The choice to perform a capillary puncture is best determined by which of the following factors? - answer-Test ordered A provider places an open sharps container in the linen hamper by mistake. Which of the following is the appropriate action for the CCMA to take? - answer-Dispose of the linen hamper's contents as a biohazard A CCMA is taking the temperature of a patient who just smoked a cigarette. Which of the following is the correct sequence for taking this patient's temperature? - answer-Pulse, respiration, blood pressure, and temperature A CCMA obtains the INR of a patient who is not undergoing anticoagulant therapy. The INR reading is 1.0. Which of the following actions should the assistant take next? - answer-Input the values into the EMR. A patient reports she weighs 110 lb. How much does the patient weigh in kg? - answer-50 kg To convert lb to kg, divide the lb by 2.2. When performing a visual acuity test for a pediatric patient, which of the following distances should the CCMA use? - answer-10 feet The recommended distance for the visual acuity test is 20 feet for adults and 10 feet for pediatric patients of 6 years of age or under. Which of the following statements made by a CCMA about patient records indicates a need for further teaching? - answer-"It is okay for me to share personal information with the patient's employer." An office is still using paper charts. In which of the following orders would the CCMA return the chart of Mary St. Thomas? Other charts include Mary Perez, Elizabeth Saint, and John A. Thomas. - answer-After Elizabeth Saint and before John A. Thomas The primary code in the CPT coding system consists of how many digits? - answer-5 A provider is going on vacation and wants a CCMA to notify his patients. Which of the following is the best form of communication for notific - answer-Encrypted e-mail Which of the following is appropriate for cleansing around the urinary meatus in a clean-catch urine collection? - answer-Benzalkonium chloride When determining therapeutic medication monitoring levels, which of the following information should the CCMA recognize as most important in measuring trough levels? - answer-Time next dose is due When applying a Holter monitor, how many monitor leads are placed on the patient? - answer-5 A CCMA is preparing to perform an EKG on a 3-year-old patient. Which of the following is an appropriate action for the CCMA to take before the procedure? - answer-Tell the child that the procedure won't hurt A CCMA uses a Category III code in procedural coding to do which of the following? - answer-Assign a temporary code An employee at a cardiologist's office calls a CCMA's office, inquiring about a referral patient. Which of the following test results can the CCMA disclose to the caller? - answer-LDL (Low-density lipid protein is a test for cardiac risk assessment) A CCMA is educating a patient about the home use of his ambulatory telemetry monitor. The CCMA should tell the patient that, if his electrodes become loose, the patient should do which of the following? - answer-Apply surgical tape to the electrodes to keep them in place A CCMA is scheduling a patient for an outpatient procedure. The CCMA should take which of the following actions first? - answer-Obtain an oral or written order from the provider for the procedure. While performing a pulse oximetry reading on a patient, which of the following factors should the CCMA recognize as contributing to an erroneous result? - answer-Patient's movement What is the EKG gain of the tracing below? - answer-10 mm/mV A CCMA is caring for a patient who weighs 72 kg. What is this patient's weight in lb? - answer-158.4 lb 72 x 2.2 = 158.4 lb Which of the following lead groups represents Einthoven's Triangle? - answer-Leads I, II, and III In which of the following scenarios should a CCMA choose a CPT modifier? - answer-Special circumstances applied to the procedure performed by the provider Which of the following is required when drawing a forensic sample? - answer-Have the receiving laboratory sign a chain of custody form. A medical assistant is reinforcing teaching with a patient about lifestyle modifications to help regulate his hypertension. Which of the following statements by the patient indicates an understanding of the teaching? - answer-I only smoke a half a pack each day, so I'll just cut it out completely." As a medical assistant is collecting a blood sample, the patient begins to faint. Which of the following actions should the medical assistant take to help ensure the patient's safety? - answer-Position the patient flat on her back. Prior to a patient's follow-up appointment, which of the following information should a medical assistant report to the provider? - answer-Recent laboratory results A patient is entitled to which of the following medical records? - answer-List of medications with diagnosis A medical assistant is preparing a patient for a procedure to have a mole excised. Which of the following actions should the assistant take? - answer-Cleanse the site with surgical soap and an antiseptic Which of the following body systems should be evaluated for a diagnosis of pyloric stenosis? - answer-Gastrointestinal A medical assistant is preparing the room for a patient's general physical examination. The assistant should recognize that which of the following instruments should be available to the provider for the examination? - answer-Otoscope A medical assistant receives a phone call from a parent of a child who has possibly ingested a household cleaner. Which of the following actions should the assistant take? - answer-Contact the local poison control center. A medical assistant should follow chain of custody guidelines for which of the following types of laboratory results? - answer-Parentage testing Which of the following should a medical assistant identify as the purpose of a Category II code in procedural coding?Tracks provider performance measures - answer-Tracks provider performance measures A patient arrives at a clinic with a bill for x-rays that were required due to an injury at the patient's place of employment. The patient has private insurance and is eligible for workers' compensation. The assistant should recognize that which of the following parties is responsible for payment of this bill? - answer-Paid in full by workers' compensation A medical assistant in an acute care facility is checking in a patient who has a deep laceration. The patient tells the assistant that he cannot accept blood transfusions due to his religious beliefs. Which of the following actions should the assistant take? - answer-Document the statement in the patient's chart A medical assistant is reviewing the list of medications a patient reports currently taking. The assistant should recognize that which of the following medications is available in a sublingual form? - answer-Nitroglycerin Which of the following EKG artifacts is caused by a disconnected electrode and results in the tracing going into the margins of the paper? - answer-Interrupted baseline. A medical assistant is asked to assist a provider with an orthopedic examination. Which of the following instruments should the assistant prepare for the examination? - answer-Goniometer When speaking with a patient who has moderate hearing loss and reads lips, which of the following actions should a medical assistant take to aid in communication with the patient? - answer-Use hand gestures A medical assistant is composing business correspondence using the simplified letter style. Which of the following features should the assistant use? - answer-A subject line in all capital letters A medical assistant is preparing to use a glucometer to measure a patient's blood glucose level. Which of the following actions should the assistant take? - answer-Obtain the blood sample after inserting the test strip into the glucometer.. A medical assistant is to use the Snellen chart to test an adult patient's visual acuity. The assistant should instruct the patient to stand which of the following distances away? - answer-20 feet When performing diagnostic coding, how many characters are used to provide the highest level of specificity with an ICD-10-CM code? - answer-Seven characters A pulse oximeter can register an artificially low oxygen saturation measurement for a patient who has which of the following conditions? - answer-Cold fingers When should the code on glucose cuvettes be compared to the code on the glucometer? - answer-Before a patient is tested A medical assistant is making a new sign-in sheet for the patients who have appointments that day. Which of the following information should the sign-in sheet include? - answer-Provider's name A medical assistant observes a provider failing to perform hand hygiene before beginning to remove sutures from a patient's hand. The patient's hand later becomes infected. The assistant should identify that which of the following legal torts has occurred? - answer-Negligence Negligence is the failure to exercise proper care for a patient, such as a provider or assistant not performing hand hygiene before starting a procedure. A medical assistant is completing a progress note using the SOAP format. Which of the following patient information should the assistant include in the assessment section? - answer-Diagnosis The assistant should include the patient's diagnosis in the assessment section of the progress note. A medical assistant has requested a preauthorization for a patient's referral to a specialist. Which of the following is a reason for the claim submitted by the specialist to be denied? - answer-The service is provided after the expiration date. The assistant should recognize that an authorization provided for a specialist indicates a range of dates for evaluation and treatment. Any action taken outside of this range is subject to denial of payment. A medical assistant is administering cough syrup to a patient. Which of the following actions should the assistant take? - answer-View the medication cup at eye level when pouring. The assistant should view the medication cup at eye level when pouring. Holding the cup below eye level can result in the assistant pouring too much syrup into the medication cup. A medical assistant is using a butterfly needle set to obtain a blood sample from a vein in a patient's hand. Which of the following actions should the assistant take? - answer-Hold the needle by its wings. Holding the butterfly needle by its wings helps the assistant control the needle. A medical assistant should complete documentation in a patient's medical record at which of the following times? - answer-Immediately following a procedure The assistant should document the results of a procedure immediately following completion of the procedure. This ensures accuracy and timeliness. A medical assistant is monitoring a patient during a stress test. The patient becomes increasingly short of breath and tachycardic. Abnormalities appear in his EKG rhythm. Which of the following actions should the assistant take first? - answer-Discontinue the test. The assistant should stop the test and immediately notify the provider. Shortness of breath, tachycardia, and abnormalities in an EKG rhythm are all indications of an impending cardiac event. Which of the following actions should a medical assistant take when performing aseptic hand washing? - answer-Turn off the faucet with a paper towel. The assistant should use a paper towel as a barrier to prevent touching contaminated surfaces, such as the faucet. If available, the assistant can also use the sink's foot pedal mechanism to turn off the sink. When assigning a CPT code, which of the following is the purpose of a modifier? - answer-Provides additional information or circumstances for a procedure A CPT code modifier adds a higher level of specificity to a procedure code by providing additional information and circumstances related to the procedure. Some examples include modifiers that indicate the patient's physical status, the anatomical location for the procedure, and the use of anesthesia. A medical assistant is preparing a patient for a physical examination. Which of the following steps should the assistant take first? - answer-Verify the patient's identity. The first action the assistant should take is to verify the patient's identity. The assistant should ask for the patient's full name and date of birth and compare it to the patient's medical record. A medical assistant is examining the skin on a patient's forearm where the patient reports developing a rash. The assistant notes multiple solid elevations that are less than 0.5 cm (0.2 in) in diameter. Which of the following terms should he use to document his observations in the patient's medical record? - answer-Papules Papules are solid elevations that are less than 0.5 cm (0.2 in) in diameter. A common cause is allergic eczema. A medical assistant is measuring the vital signs of an adult patient. The assistant should identify which of the following blood pressure readings as primary hypertension? - answer-150/95 mm Hg Primary hypertension is indicated by a systolic pressure of 140 mm Hg or greater, and a diastolic pressure of 90 mm Hg or greater. A blood pressure value of 150/95 mm Hg is considered hypertensive. Which of the following medical record documentation templates is organized by the entity that supplied the data? - answer-Source-oriented Source-oriented documentation is organized by the entity that supplied the data A medical assistant receives a telephone call from a patient who seems anxious about the results of a test. Which of the following responses should the assistant make? - answer-I know you are concerned about your test results. We'll call you as soon as your results come in." This response shows empathy and active listening skills on the part of the assistant, which communicates to the patient that the assistant recognizes his emotions. Empathy allows the assistant to validate the patient's emotions without becoming unprofessional and losing objectivity. This response is an example of an appropriate way to communicate with the patient. A medical assistant is preparing a patient for wearing a Holter monitor. Which of the following instructions should the assistant include? - answer-You should avoid using an electric blanket during monitoring." The patient should avoid using an electric blanket while wearing a Holter monitor because it can interfere with the recording. A medical assistant is reviewing a Medicare claim denial. The assistant determines that there are charges that exceed the usual, customary, and reasonable fees. Which of the following actions should the assistant take? - answer-Adjust the patient's account to reflect no unpaid charges and write off the balance. According to Medicare guidelines, the fee schedule must follow the usual, customary, and reasonable requirements for repayment. The charges on the patient's account should be written off. A medical assistant is preparing a patient who has intermittent peripheral cyanosis for an examination by the provider. The assistant should understand that healthy perfusion of the hands and feet depends on adequate interaction between which of the following two body systems? - answer-Circulatory and respiratory The assistant should recognize that the respiratory system works in conjunction with the circulatory system to provide oxygen to the body. When informed consent is required for a procedure, which of the following steps should occur prior to the patient signing the form? - answer-The provider should review alternative procedures with the patient. The provider should include information about alternative procedures before informed consent is obtained from a patient. A medical assistant is reinforcing teaching with a patient who is going home after having extensive suturing to a laceration. Which of the following instructions should the assistant include? - answer-Do not attempt to change your dressing until your next visit." The assistant should instruct the patient to change the wound dressing as directed by the provider. A medical assistant discovers an unidentifiable liquid on the floor of one of the clinic's treatment rooms. Which of the following materials should the assistant use to remove and dispose of the liquid? - answer-A clean-up kitA clean-up kit is used to safely dispose of unidentified and possibly biohazardous materials in a clinical setting. The assistant should follow the necessary steps of clean-up and disposal for the liquid to guarantee asepsis and patient safety. When assisting a provider with a vaginal examination and Papanicolaou (Pap) test, a medical assistant should identify that which of the following instruments is necessary? - answer-Cytobrush This instrument is necessary because the provider uses the cytobrush for obtaining a specimen for a Pap test. A medical assistant is obtaining information for a patient's medical history and physical examination. The patient reports intermittent episodes of ringing in his ears. Which of the following terms should the assistant use when documenting this finding in the patient's medical record? - answer-Tinnitus Tinnitus is a ringing, buzzing, hissing, or whistling sound in the ears. Possible causes include adverse effects of medication as well as aging. A patient reports getting a bill that includes services she did not receive. Which of the following actions should a medical assistant take to reconcile these charges? - answer-Review that day's encounter forms to determine if another patient received the services. The purpose of the encounter form is to account for current charges, payments, and balances for each patient. The assistant can review these documents to determine that the patient was seen on the indicated date of service and what services the patient received. A medical assistant is adding information to a patient's computerized problem-oriented medical record (POMR). Into which of the following sections of the POMR should the assistant enter the patient's health history and laboratory results? - answer-Database The assistant should enter the patient's medical history, diagnostic and laboratory results, review of systems, and chief complaint or present illness in the database section of the POMR. A medical assistant is preparing a patient for a physical examination when he notices that the patient's eyes are moving back and forth in a constant, involuntary manner. Which of the following terms should the assistant use when documenting this finding in the patient's medical record? - answer-Nystagmus Nystagmus is the constant involuntary movement of the eyes in a circular, vertical, or horizontal pattern. Nystagmus can be caused by brain injury or by the adverse effects of medications. A medical assistant is reviewing discharge information with a patient who is postoperative following cryosurgery to the cervix. Which of the following statements should the assistant include? - answer-"You may experience a watery discharge for up to 1 week after your procedure." The assistant should tell the patient to expect to experience a watery discharge that can last up to 1 week following the cryosurgery procedure. When preparing a patient for Holter monitoring, which of the following actions should a medical assistant take? - answer-Vigorously dry the patient's skin prior to electrode placement. The assistant should abrade the skin with dry gauze to enhance the adhesiveness of the electrodes. A medical assistant is observing a patient after administering an antibiotic injection. The patient develops an itchy rash with pinkish, raised lesions. Which of the following terms should the assistant use when documenting this finding in the patient's medical record? - answer-Urticaria Urticaria is a rash on the skin that consists of hives or wheals, which are itchy, raised lesions. It is a sign of an allergic reaction. A medical assistant is talking with an older adult patient who sustained a foot fracture in a fall. She reports managing most tasks at home well but has difficulty navigating with her crutches and is currently homebound. To which of the following resources should the assistant refer the patient? - answer-Meals on Wheels Meals on Wheels is a program designed to support older adult patients who are considered homebound by delivering meals daily. This is an appropriate resource for the assistant to recommend to this patient due to her homebound status. A medical assistant is transcribing a patient's routine prescription for oxycodone. Which of the following methods should the assistant use to process the prescription? - answer-Provide the prescription in writing for the patient to take to the pharmacy. Oxycodone is a Schedule II controlled substance and requires a written prescription to be delivered to the pharmacy by hand before it can be filled. Which of the following stages of the cardiac cycle on an EKG strip represents ventricular depolarization? - answer-QRS complex The QRS complex represents ventricular depolarization. A patient at an urgent care facility reports that she vomited and saw blood in the vomitus. Which of the following terms should a medical assistant use to document the patient's report? - answer-Hematemesis Hematemesis is a term used to document blood in the patient's vomitus. The assistant should use this term to document the finding in the patient's report. The parent of a child who has pinworms is asking a medical assistant for more information about his child's condition. The assistant should begin by explaining that pinworms are which of the following types of micro-organism? - answer-Helminths Helminths are parasites called "worms" that live in host organisms, such as animals and humans. A pinworm is an example of a helminth. A medical assistant is reviewing a provider's instructions as the patient is preparing to leave the office. The provider recommends that the patient purchase an over-the-counter antitussive, but the patient tells the assistant that she does not know what an antitussive is. Which of the following responses should the assistant make? - answer-It is a medication that suppresses the cough reflex." An antitussive suppresses the cough reflex. One of the active ingredients used in antitussive medications is dextromethorphan. A medical assistant is discussing information with a patient about a new medication that the provider prescribed. Which of the following actions should the assistant take? - answer-Reinforce teaching about the frequency of medication administration. The assistant should reinforce information with the patient about new prescriptions and how to take them. When a patient does not understand the directions for taking a medication, this increases the risk that the desired treatment outcome will not be achieved. The parent of a child who has pediculosis is asking a medical assistant for more information about her child's condition. The assistant should begin by explaining that pediculosis is which of the following types of infection? - answer-Parasitic The assistant should recognize that pediculosis, also known as lice, is a common parasitic infection that is highly contagious. A medical assistant is preparing a patient who has congestive heart failure (CHF) for an examination by the provider. Which of the following manifestations should the assistant expect? - answer-Shortness of breath Expected manifestations of CHF include shortness of breath, fatigue, and edema. A provider has requested a dissecting instrument on a sterile tray that a medical assistant is preparing. Which of the following instruments should the assistant include on the tray? - answer-Scissors Scissors are considered cutting and dissecting instruments because they include a sharp blade or surface that can cut, dissect, or scrape. A medical assistant is reviewing a patient's medical history prior to the patient's appointment. Which of the following laboratory results indicates the need to schedule an extension of the current visit? - answer-Fasting blood glucose 168 mg/dL This fasting blood glucose level is above the expected reference range of 70 to 130 mg/dL. The assistant should notify the provider and schedule an extension of the patient's visit. A medical assistant is reinforcing instructions with a patient about how to take a buccal tablet. Which of the following instructions should the assistant give the patient? - answer-"Place the tablet between your gums and cheek." The assistant should instruct the patient to place the buccal tablet between his gums and his cheek. A buccal tablet acts faster than oral tablets because it does not need to pass through the gastrointestinal tract to be absorbed. Which of the following methods is used to notify a provider of the denial of a claim by an insurance carrier? - answer-Remittance advice A remittance advice document itemizes all paid, denied, and allowable charges for a patient. This document notifies the provider of any and all claim denials. A patient is seen in an urgent care center for a laceration to the left foot. The provider evaluates the injury, determines sutures are not needed, applies a dressing, and releases the patient. Which of the following levels of examination should a medical assistant use for the procedural coding for this visit? - answer-Problem-focused examination Problem-focused examinations are limited to the single body area or system mentioned in the chief complaint. Which of the following cell structures is instrumental in helping the body mobilize and secrete mucus from the respiratory tract? - answer-Cilia Cilia are hairlike projections found in the lungs that are capable of movement and are instrumental in helping with mobilizing and secreting mucus from the respiratory tract. A medical assistant is reinforcing teaching about a cardiac event monitor with a patient. Which of the following statements by the patient indicates an understanding of the procedure? - answer-I will record any symptoms I experience in the event log." This statement indicates an understanding of the procedure. The patient should update the event log with any irregular symptoms he experiences during cardiac event monitoring. A medical assistant is preparing a community resource library. Which of the following actions should the assistant take first? - answer-Compile a list of local community agencies. The first step the assistant should take is to research, identify, and create a list of available local community resources and services. A medical assistant is reviewing the laboratory results of a patient who has the Epstein-Barr virus. The assistant should identify that this micro-organism can cause which of the following conditions? - answer-Mononucleosis Mononucleosis is a contagious disease that is caused by the Epstein-Barr virus. A medical assistant is measuring a patient's blood pressure with an aneroid sphygmomanometer and a stethoscope. Which of the following actions should the assistant take? - answer-Make sure the midpoint of the patient's arm is at the level of the patient's heart. This action helps to make sure the reading is accurate. The arm should rest on a flat surface to expose the brachial artery and to help the patient feel comfortable. Which of the following should a medical assistant identify as the purpose of a Category II code in procedural coding? - answer-Tracks provider performance measures A Category II code is used to track provider performance measures, such as preventive care for cancer disorders and substance use treatment plans. Which of the following is a CLIA-waived laboratory test? - answer-Human chorionic gonadotropin (HCG) test An HCG test falls under the category of low-complexity tests. This is an approved CLIA-waived test. A patient contacts the facility to report a burn injury to her right arm. A medical assistant should identify which of the following pieces of information as necessary when screening for a possible emergency situation? - answer-The cause of the patient's burn The assistant should ask screening questions based on the injury itself. Determining where the burn is located and what caused it are critical pieces of information when screening for a possible emergency situation. A medical assistant is caring for a patient who has come in contact with concrete debris. Upon inspection of the eye, the assistant sees debris on the surface of the sclera. Which of the following actions should the assistant take? - answer-Irrigate the eye starting at the inner canthus and flowing to the outer cants. When removing debris from the patient's eye, the assistant should irrigate the eye beginning at the inner canthus and allowing the solution to flow to the outer canthus. This allows the debris to move away from the cornea and decreases the chance of causing further injury to the patient's eye. When assigning a CPT code, which of the following is the purpose of a modifier? - answer-Provides additional information or circumstances for a procedure A CPT code modifier adds a higher level of specificity to a procedure code by providing additional information and circumstances related to the procedure. Some examples include modifiers that indicate the patient's physical status, the anatomical location for the procedure, and the use of anesthesia.