Mgmt Ch10 Exam Questions With 100%
Correct Answers 2024/2025
______ refers to the process of monitoring, comparing, and correcting work performance.
A) Controlling
B) Leading
C) Planning
D) Organizing
a) controlling
_____ is the final step in the management process, which provides a critical link back to _____.
A) Organizing; planning
B) Planning; controlling
C) Controlling; planning
D) Leading; organizing
c) controlling; planning
which of the following management responsibilities determines if organizational goals are being
achieved?
A) designing the organization's structure
B) motivating employees
C) formulating business strategy
D) measuring firm performance
d) measuring firm performance
which of the following observations best explains why the control function is important?
A) An effective control system facilitates employee empowerment.
B) Forming an organizational structure is a crucial control activity.
C) Human resource management is a subset of the controlling process.
D) Organizational strategies are formed during the controlling stage.
a) an effective control system facilitates employee empowerment
the control process assumes that ____.
A) employees require clear directions from management
B) employees are under-qualified and require training
C) performance standards are already in place
D) employee monitoring costs are part and parcel of doing business
c) performance standards are already in place
the first step in the control process is _____.
A) setting the desired standards
B) measuring actual performance
C) comparing performance against expectations
D) enforcing managerial control
b) measuring actual performance
, which of the following sources of information for measuring performance has the disadvantage of
being subject to personal biases, and is time consuming and obtrusive?
A) oral reports
B) personal observations
C) statistical reports
D) written reports
b) personal observations
which of the following is one of the main advantages of using statistical reports as the source of
information?
A) Statistical reports can be used to obtain firsthand knowledge.
B) Unfiltered information can be obtained using statistical reports.
C) Statistical reports are effective for showing relationships.
D) Statistical reports allow verbal and non-verbal feedback.
c) statistical reports are effective for showing relationships
which of the following sources usually provides filtered information which cannot be documented?
A) oral reports
B) personal observations
C) statistical reports
D) written reports
a) oral reports
which of the following sources provides information which is comprehensive, formal, and easy to file
and retrieve?
A) oral reports
B) personal observations
C) statistical reports
D) written reports
d) written reports
the comparing step in the control process determines ______.
A) a company's relative position in the industry in terms of the standards used
B) a company's relative position in the industry in terms of performance variances
C) the ideal standard to be used in measuring organizational performance
D) the variation between actual performance and the standard
d) the variation between actual performance and the standard
managers should use subjective measure when ______.
A) work activities cannot be expressed in quantifiable terms
B) work activities are critical to the organization
C) organizational processes and activities are complex
D) immediate managerial action is required
a) work activities cannot be expressed in quantifiable terms
Correct Answers 2024/2025
______ refers to the process of monitoring, comparing, and correcting work performance.
A) Controlling
B) Leading
C) Planning
D) Organizing
a) controlling
_____ is the final step in the management process, which provides a critical link back to _____.
A) Organizing; planning
B) Planning; controlling
C) Controlling; planning
D) Leading; organizing
c) controlling; planning
which of the following management responsibilities determines if organizational goals are being
achieved?
A) designing the organization's structure
B) motivating employees
C) formulating business strategy
D) measuring firm performance
d) measuring firm performance
which of the following observations best explains why the control function is important?
A) An effective control system facilitates employee empowerment.
B) Forming an organizational structure is a crucial control activity.
C) Human resource management is a subset of the controlling process.
D) Organizational strategies are formed during the controlling stage.
a) an effective control system facilitates employee empowerment
the control process assumes that ____.
A) employees require clear directions from management
B) employees are under-qualified and require training
C) performance standards are already in place
D) employee monitoring costs are part and parcel of doing business
c) performance standards are already in place
the first step in the control process is _____.
A) setting the desired standards
B) measuring actual performance
C) comparing performance against expectations
D) enforcing managerial control
b) measuring actual performance
, which of the following sources of information for measuring performance has the disadvantage of
being subject to personal biases, and is time consuming and obtrusive?
A) oral reports
B) personal observations
C) statistical reports
D) written reports
b) personal observations
which of the following is one of the main advantages of using statistical reports as the source of
information?
A) Statistical reports can be used to obtain firsthand knowledge.
B) Unfiltered information can be obtained using statistical reports.
C) Statistical reports are effective for showing relationships.
D) Statistical reports allow verbal and non-verbal feedback.
c) statistical reports are effective for showing relationships
which of the following sources usually provides filtered information which cannot be documented?
A) oral reports
B) personal observations
C) statistical reports
D) written reports
a) oral reports
which of the following sources provides information which is comprehensive, formal, and easy to file
and retrieve?
A) oral reports
B) personal observations
C) statistical reports
D) written reports
d) written reports
the comparing step in the control process determines ______.
A) a company's relative position in the industry in terms of the standards used
B) a company's relative position in the industry in terms of performance variances
C) the ideal standard to be used in measuring organizational performance
D) the variation between actual performance and the standard
d) the variation between actual performance and the standard
managers should use subjective measure when ______.
A) work activities cannot be expressed in quantifiable terms
B) work activities are critical to the organization
C) organizational processes and activities are complex
D) immediate managerial action is required
a) work activities cannot be expressed in quantifiable terms
