State Farm Auto Exam(Latest Update)Correct 100% Competitive

Competitive Bids - ANSWER The competitive bid process requires that two or more repairers submit competitive estimates or "bids" for a specific repair job. The amount of the low, complete bid is generally considered to be the "competitive" price and is used as the basis for settlement. In all cases, the vehicle owner selects the facility that will perform repairs. PCPs - ANSWER State Farm uses a continuous survey that gives repairers the opportunity to provide information online. The repairer information is used to determine labor rates and material pricing levels that reflect prevailing prices in that area. PCPs are determined by analyzing information provided by repairers that meet the Equipment/Capabilities Criteria listed on the Repair Facility Survey form Select Service Program - ANSWER In some market areas, repairers have been selected to participate in State Farm's Select Service Program. The program is designed to enhance claim service, increase efficiency, and afford