Chapter 2
REVIEW OF LITERATURE
, Very few studies have been undertaken on payment banks in India. Such studies, which
have been highly useful for designing the present study are reviewed here.
❖ Nitin Bansal (2019) in his article “Awareness Level and Impact of Payment Banks in
India” analysed the awareness level regarding payment banks in India by low income
group people and the impact of payment banks on acceptability, applicability and
reliability of banking services. The researcher has used factor analysis and multiple
regression analysis for data analysis. The researcher has collected primary data from
400 customers in new Delhi using a structured questionnaire. It is concluded that
there is a low awareness level regarding payment banks in India.
Nitin Bansal, “Awareness level and Impact of Payment Banks in India” Vol.8, No.1,
July,2019.
1. Shailesh Makwana M (2023) suggested that the need to advertisement for more
development. Educated have positive perception and they are more comfortable while
using payment bank.
2. Aashka Thakkar, (2022) Many individuals are still unaware of services, perks, and
security regulations of payment banks.
3. Md. Arshad Khan, (2021) The influence of demographic factors and other variables
like satisfaction, reliability on the adoption of digital payment system and stated that
most of the respondents satisfied with payment system.
4. Anshari, Muhammad, et al, (2021) Young Indians users adapted payment apps and
wallets for efficient and easy transactions.
5. Pooja Gupta and Rahul Hakhu, (2021) While using digital payments system
customers’ perception of security helps to build trust.
6. Singh, Sindhu, (2020) Through mobile device the users are hugely enhanced which
helps to save time and convenient while pay online for shopping and also transfer of
funds.
7. Hendy Mustiko Aji et al (2020) also studied impact of government support on usage
of mobile wallets and they found out that these effects of this support vary between
countries. An analysis using unified theory of acceptance and use of technology model
with personality difference as main factor with customer related sub factors found that
expectation from the system, usage intention and problem solving are the main thrust
areas for consumer adoption of mobile payment.
REVIEW OF LITERATURE
, Very few studies have been undertaken on payment banks in India. Such studies, which
have been highly useful for designing the present study are reviewed here.
❖ Nitin Bansal (2019) in his article “Awareness Level and Impact of Payment Banks in
India” analysed the awareness level regarding payment banks in India by low income
group people and the impact of payment banks on acceptability, applicability and
reliability of banking services. The researcher has used factor analysis and multiple
regression analysis for data analysis. The researcher has collected primary data from
400 customers in new Delhi using a structured questionnaire. It is concluded that
there is a low awareness level regarding payment banks in India.
Nitin Bansal, “Awareness level and Impact of Payment Banks in India” Vol.8, No.1,
July,2019.
1. Shailesh Makwana M (2023) suggested that the need to advertisement for more
development. Educated have positive perception and they are more comfortable while
using payment bank.
2. Aashka Thakkar, (2022) Many individuals are still unaware of services, perks, and
security regulations of payment banks.
3. Md. Arshad Khan, (2021) The influence of demographic factors and other variables
like satisfaction, reliability on the adoption of digital payment system and stated that
most of the respondents satisfied with payment system.
4. Anshari, Muhammad, et al, (2021) Young Indians users adapted payment apps and
wallets for efficient and easy transactions.
5. Pooja Gupta and Rahul Hakhu, (2021) While using digital payments system
customers’ perception of security helps to build trust.
6. Singh, Sindhu, (2020) Through mobile device the users are hugely enhanced which
helps to save time and convenient while pay online for shopping and also transfer of
funds.
7. Hendy Mustiko Aji et al (2020) also studied impact of government support on usage
of mobile wallets and they found out that these effects of this support vary between
countries. An analysis using unified theory of acceptance and use of technology model
with personality difference as main factor with customer related sub factors found that
expectation from the system, usage intention and problem solving are the main thrust
areas for consumer adoption of mobile payment.
