CHAA Exam Study Questions and Answers (80Qs&As) 2024 Updated & Verified.

CHAA Exam Study Questions and Answers (80Qs&As) 2024 Updated & Verified. Under Title III of the Americans with Disabilities Act, hospitals are required to: - ANSWER Provide resources to eliminate barriers in communication. What is NOT important when initiating a patient satisfaction survey? - ANSWER What data measures are needed to care for a patient What is not a purpose of any quality improvement program? - ANSWER Blame someone for the mistake Which of the following is not a patient satisfaction survey: - ANSWER CMS Survey Communication is: - ANSWER Exchanging information with the patient Which is not a KPI in Patient Access? - ANSWER CLABSI rate HEAT stands for: - ANSWER Hear them out, empathize with the customer, apologize, take responsibility for actions All of the following are ways we communicate, except: [Body Language, Eating, Talking, Facial Expressions] - ANSWER Eating What are the three steps to communication? - ANSWER Encoding, Transmission, Decoding Compassion and respect can be demonstrated in all of the following ways, except: [Smiling, Making Eye Contact, Calling the patient "dear", Greeting the patient] - ANSWER Calling the patient "Dear" What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under Medicare Part A? - ANSWER Medicare Two-midnight rule Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS) program by detecting and preventing fraud? - ANSWER OIG An effective compliance level has a minimum of how many levels? - ANSWER 7 All of the following are part of an effective compliance program except: [Performing internal audits, creating standards of privacy, Establishing standards, procedures and policies] - ANSWER Creating standards of privacy EMTALA is a regulation which protects patients from what? - ANSWER Not being treated in an Emergency due to lack of ability to pay.