Forbes Exam Questions with 100% Correct Answers | Latest Version 2024 | Verified

Staff ____ the guest when _____ and reasonably possible. - acknowledges, appropriate If waiting is required, an _____ wait time is quoted and honored within ____ minutes - estimated, five if waiting is required, ____ waiting area is available. - comfortable Staff is highly ___ and avoids slang and ___ use of phrase-fragments. - articulate, excessive Staff is polite and ___ a ____ tone and ____ pace throughout the interation - maintains, gracious, appropriate Staff readily ___ and _____ an engaging expression. - smiles, maintains Staff makes ____ and keeps focus on the guest. - eye contact Staff exhibits a ___sense of interest and concern for the guest. - genuine It is not necessary to prompt staff, as they have anticipated all requirements and automatically provided or offered them. - Channels of communication among staff are consistent and complete-one does not have to fully repeat themselves and request are conveyed to the appropriate members of service/kitchen staff. - Staff performs the requirements of their department knowledgable and proficiently. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance - the guests name is used ___ as a signal of _____. - naturally, recognition Interactions are closed with ____, _____ remarks. - polite, appropriate