NAB 2024 UPDATE COMPREHENSIVE QUESTIONS
AND VERIFIED ANSWERS GET ALL CORRECT GRADE
A+
A document that expresses a care recipient's end-of-life wishes regarding medical
treatment is called a/an __________________.
1. Plan of care
2. Advance directive
3. Will and testament
4. Power of attorney
2. Advance directive
An arbitration agreement is a __________________.
1. Contract between a lawyer and judge that helps prevent lawsuits
2. Contract between parties agreeing to resolve disputes using a neutral third party
3. More expensive option than going to court to resolve a claim
4. More labor-intensive option than going to court to resolve a claim
2. Contract between parties agreeing to resolve disputes using a neutral third party
Which of the following methods of conflict resolution uses a third party who reviews the
situation and makes a binding decision?
1. Litigation
2. Arbitration
3. Adjudication
4. Mediation
2. ArbitrationStaff knowledge of expected outcomes and results is directly associated with
__________________.
1. Clearly communicated organizational goals
2. Motivated employees
3. Annually updated job descriptions
4. Improved compensation
1. Clearly communicated organizational goals
A crime that is punishable by a maximum term of imprisonment of one year is known as
__________________.
1. Misdemeanor
2. Felony
3. Tort
4. Neglect
1. Misdemeanor
A bill is introduced in the legislature. A technique often used by the legislative committee
who does not wish to embarrass the sponsor and does not want to pass the bill, is known as
__________________.
1. Favorable report
2. Deferment
,3. Unfavorable report
4. Veto
2. Deferment
An employee violates an organization policy and as a result causes a care recipient to suffer
actual injury. This violation could result in a __________________.
1. Program to rectify insufficient and/or ineffective cross training
2. Penalty to the employee for ignoring the policy and guideline handbook
3. Civil lawsuit for monetary damages in the care recipient's favor
4. Comprehensive paper trail to prove guilt
3. Civil lawsuit for monetary damages in the care recipient's favor
Which of the following styles of leadership involves the leader simply stating what needs to
be accomplished and how it will be done?
1. Laissez-faire
2. Democratic
3. Autocratic
4. Proactive
1. Laissez-faire
Which of the following advance directives is commonly described as appointing someone to
make decisions on a care recipient's behalf?
1. Do not resuscitate
2. Living will
3. Durable power of attorney
4. Plan of care
3. Durable power of attorney
Team building is a key component of which management style?
1. Participatory
2. Authoritative
3. Delegative
4. Objective
1. Participatory
Strategic planning is best defined as an organizational process for __________________.
1. Identifying goals and objectives
2. Implementing goals to create a desired outcome
3. Making decisions that achieve compliance
4. Comparing an organization's market position to its competition
1. Identifying goals and objectives
The process of pricing, promoting, and distributing services that satisfy both individual
and organizational objectives is known as __________________.
1. Market orientation
2. Marketing
3. Product specialization
4. Branding
2. Marketing
Which of the following is not a requirement of the long-term care ombudsman program?
1. Provide public agencies with information regarding problems of care recipients in
healthcare organizations
, 2. Participate and observe the exit conference of a nursing healthcare organization survey
3. License administrators of long-term care to practice the responsibilities of their
profession
4. Monitor, develop, and ensure implementation of laws governing long-term care
3. License administrators of long-term care to practice the responsibilities of their profession
Healthcare organizations are required by law to have a governing body that
__________________.
1. Has authority assigned by the administrator
2. Reports directly to the administrator, with limited authority
3. Has ultimate authority and accountability for the organization's affairs
4. Is appointed by the administrator and serves in an advisory capacity
3. Has ultimate authority and accountability for the organization's affairs
Because healthcare organizations can be held liable for the criminal acts of their
employees, the Office of Inspector General (OIG) encourages the implementation of
programs in __________________.
1. Employee education
2. Labor standards
3. Employee safety
4. Corporate compliance
4. Corporate compliance
A statement outlining the desired future of the organization is the __________________.
1. Vision
2. Mission
3. By-laws
4. Articles of incorporation
2. Mission
Care recipient satisfaction is defined as __________________.
1. A tangible measurement
2. A service that meets or exceeds expectations
3. Family and staff surveys
4. Public perception of the community
2. A service that meets or exceeds expectations
Respondeat superior is a legal term that means the healthcare organization
__________________.
1. Must perform employee evaluations annually
2. Must respond to employee labor inquiries
3. Is responsible for providing employee liability protection
4. Is responsible for employee work errors while the employee is on duty
4. Is responsible for employee work errors while the employee is on duty
When determining an employer's liability for the acts of employees, it is important to
ascertain __________________.
1. Personal liability
2. Civil liability
3. Qualified opinions
4. Scope of employment
AND VERIFIED ANSWERS GET ALL CORRECT GRADE
A+
A document that expresses a care recipient's end-of-life wishes regarding medical
treatment is called a/an __________________.
1. Plan of care
2. Advance directive
3. Will and testament
4. Power of attorney
2. Advance directive
An arbitration agreement is a __________________.
1. Contract between a lawyer and judge that helps prevent lawsuits
2. Contract between parties agreeing to resolve disputes using a neutral third party
3. More expensive option than going to court to resolve a claim
4. More labor-intensive option than going to court to resolve a claim
2. Contract between parties agreeing to resolve disputes using a neutral third party
Which of the following methods of conflict resolution uses a third party who reviews the
situation and makes a binding decision?
1. Litigation
2. Arbitration
3. Adjudication
4. Mediation
2. ArbitrationStaff knowledge of expected outcomes and results is directly associated with
__________________.
1. Clearly communicated organizational goals
2. Motivated employees
3. Annually updated job descriptions
4. Improved compensation
1. Clearly communicated organizational goals
A crime that is punishable by a maximum term of imprisonment of one year is known as
__________________.
1. Misdemeanor
2. Felony
3. Tort
4. Neglect
1. Misdemeanor
A bill is introduced in the legislature. A technique often used by the legislative committee
who does not wish to embarrass the sponsor and does not want to pass the bill, is known as
__________________.
1. Favorable report
2. Deferment
,3. Unfavorable report
4. Veto
2. Deferment
An employee violates an organization policy and as a result causes a care recipient to suffer
actual injury. This violation could result in a __________________.
1. Program to rectify insufficient and/or ineffective cross training
2. Penalty to the employee for ignoring the policy and guideline handbook
3. Civil lawsuit for monetary damages in the care recipient's favor
4. Comprehensive paper trail to prove guilt
3. Civil lawsuit for monetary damages in the care recipient's favor
Which of the following styles of leadership involves the leader simply stating what needs to
be accomplished and how it will be done?
1. Laissez-faire
2. Democratic
3. Autocratic
4. Proactive
1. Laissez-faire
Which of the following advance directives is commonly described as appointing someone to
make decisions on a care recipient's behalf?
1. Do not resuscitate
2. Living will
3. Durable power of attorney
4. Plan of care
3. Durable power of attorney
Team building is a key component of which management style?
1. Participatory
2. Authoritative
3. Delegative
4. Objective
1. Participatory
Strategic planning is best defined as an organizational process for __________________.
1. Identifying goals and objectives
2. Implementing goals to create a desired outcome
3. Making decisions that achieve compliance
4. Comparing an organization's market position to its competition
1. Identifying goals and objectives
The process of pricing, promoting, and distributing services that satisfy both individual
and organizational objectives is known as __________________.
1. Market orientation
2. Marketing
3. Product specialization
4. Branding
2. Marketing
Which of the following is not a requirement of the long-term care ombudsman program?
1. Provide public agencies with information regarding problems of care recipients in
healthcare organizations
, 2. Participate and observe the exit conference of a nursing healthcare organization survey
3. License administrators of long-term care to practice the responsibilities of their
profession
4. Monitor, develop, and ensure implementation of laws governing long-term care
3. License administrators of long-term care to practice the responsibilities of their profession
Healthcare organizations are required by law to have a governing body that
__________________.
1. Has authority assigned by the administrator
2. Reports directly to the administrator, with limited authority
3. Has ultimate authority and accountability for the organization's affairs
4. Is appointed by the administrator and serves in an advisory capacity
3. Has ultimate authority and accountability for the organization's affairs
Because healthcare organizations can be held liable for the criminal acts of their
employees, the Office of Inspector General (OIG) encourages the implementation of
programs in __________________.
1. Employee education
2. Labor standards
3. Employee safety
4. Corporate compliance
4. Corporate compliance
A statement outlining the desired future of the organization is the __________________.
1. Vision
2. Mission
3. By-laws
4. Articles of incorporation
2. Mission
Care recipient satisfaction is defined as __________________.
1. A tangible measurement
2. A service that meets or exceeds expectations
3. Family and staff surveys
4. Public perception of the community
2. A service that meets or exceeds expectations
Respondeat superior is a legal term that means the healthcare organization
__________________.
1. Must perform employee evaluations annually
2. Must respond to employee labor inquiries
3. Is responsible for providing employee liability protection
4. Is responsible for employee work errors while the employee is on duty
4. Is responsible for employee work errors while the employee is on duty
When determining an employer's liability for the acts of employees, it is important to
ascertain __________________.
1. Personal liability
2. Civil liability
3. Qualified opinions
4. Scope of employment
