CQI Exam Questions and answers latest
update
Define CQI
STRUCTURED process where PEOPLE plan and carry out continuous IMPROVEMENTS in health care
that meet or exceed EXPECTATIONS
What is the difference between quality in industry and quality in healthcare?
Healthcare is more complex
Has greater attn to consumers
Greater education/training in CQI for all staff
Name some CQI tools
Flow Charts
Cause & Effect
Histograms
Pareto Charts
Run Charts
Control Charts
Regression Analysis
Describe flow chart and what it measures
Pictorial representation of how a process goes from start to finish
Each step is represented by a symbol (start, stop, decision)
Clarifies who is responsible for each step
Failure mode effects analysis
Describe cause & effect diagram and what it measures
AKA Ishikawa or Fishbone where the head is the problem and each bone is a cause contributing to the
problem
IDs causes of variation
Describe histogram and what it measures
Vertical bar chart that shows distribution of frequencies
Successive histograms can show whether there has been a change in variability of a process
Describe pareto diagram and what it measures
Chart that contains both bars and a line graph. Bars are ranked from highest to lowest (going from left
to right). Each bar is one type of cause. Line on top of the bars represent a cumulative %. So it quickly
shows the most frequent cause/defect/complaint. Fixing the most frequent cause(s) can bring the
greatest reward = "most bang for your buck".
Describe control chart and what it measures
Line graph with upper and lower limits. If most of the data points are near the middle (average), then
it is under control. However if it is above or below the limits, it is not in control.
Measures performance over time
IDs variability
8 pts in a row indicate whether its in control
, Describe regression analysis and what it measures
Correlational relationship between 2 variables
Doesn't necessarily prove causation
Explain FOCUS PDCA
F = Find a problem
O = Organize a team
C = Clarify the process
U = Understand causes of variation
S = Select a process improvement
P = Plan
D = Do
C = Check
A = Act
What are some elements of CQI?
Customer Focus
Data Driven (EBP)
Continuous Improvement
Identifies Solutions
Multiple Causes
Strategic Focus
Organizational Learning
Involves Frontline People
Name 3 types of leaders
Opinion Leaders
Champions
Boundary Spanners
Describe opinion leaders
Leaders who sway the group
Describe champions
Leaders who are cheerleaders, supportive, achieve project goals, open to new ideas
Describe boundary spanners
Leaders not defined by their role; have influence across multiple organizations, wearing multiple hats.
Ex: Dr. Burkard - prof, CRNA, president of nrsg org
Who is Demming?
Father of CQI
What are the most important aspects of Demming's 14 Points?
#7) Institute Leadership
#8) Drive out fear / Create trust
*#4) Improve constantly
update
Define CQI
STRUCTURED process where PEOPLE plan and carry out continuous IMPROVEMENTS in health care
that meet or exceed EXPECTATIONS
What is the difference between quality in industry and quality in healthcare?
Healthcare is more complex
Has greater attn to consumers
Greater education/training in CQI for all staff
Name some CQI tools
Flow Charts
Cause & Effect
Histograms
Pareto Charts
Run Charts
Control Charts
Regression Analysis
Describe flow chart and what it measures
Pictorial representation of how a process goes from start to finish
Each step is represented by a symbol (start, stop, decision)
Clarifies who is responsible for each step
Failure mode effects analysis
Describe cause & effect diagram and what it measures
AKA Ishikawa or Fishbone where the head is the problem and each bone is a cause contributing to the
problem
IDs causes of variation
Describe histogram and what it measures
Vertical bar chart that shows distribution of frequencies
Successive histograms can show whether there has been a change in variability of a process
Describe pareto diagram and what it measures
Chart that contains both bars and a line graph. Bars are ranked from highest to lowest (going from left
to right). Each bar is one type of cause. Line on top of the bars represent a cumulative %. So it quickly
shows the most frequent cause/defect/complaint. Fixing the most frequent cause(s) can bring the
greatest reward = "most bang for your buck".
Describe control chart and what it measures
Line graph with upper and lower limits. If most of the data points are near the middle (average), then
it is under control. However if it is above or below the limits, it is not in control.
Measures performance over time
IDs variability
8 pts in a row indicate whether its in control
, Describe regression analysis and what it measures
Correlational relationship between 2 variables
Doesn't necessarily prove causation
Explain FOCUS PDCA
F = Find a problem
O = Organize a team
C = Clarify the process
U = Understand causes of variation
S = Select a process improvement
P = Plan
D = Do
C = Check
A = Act
What are some elements of CQI?
Customer Focus
Data Driven (EBP)
Continuous Improvement
Identifies Solutions
Multiple Causes
Strategic Focus
Organizational Learning
Involves Frontline People
Name 3 types of leaders
Opinion Leaders
Champions
Boundary Spanners
Describe opinion leaders
Leaders who sway the group
Describe champions
Leaders who are cheerleaders, supportive, achieve project goals, open to new ideas
Describe boundary spanners
Leaders not defined by their role; have influence across multiple organizations, wearing multiple hats.
Ex: Dr. Burkard - prof, CRNA, president of nrsg org
Who is Demming?
Father of CQI
What are the most important aspects of Demming's 14 Points?
#7) Institute Leadership
#8) Drive out fear / Create trust
*#4) Improve constantly
