SSA ACADEMY 421 2019 COMPLETE QUESTIONS AND ANSWERS ALREADY PASSED

SSA ACADEMY 421 2019 COMPLETE QUESTIONS AND ANSWERS ALREADY PASSED Postal Service employees operate under the mandate to protect and pre- serve the mail placed in its:: Custody A violation of the security and sanctity of the mail is:: Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to:: Deliver a first impression The type of communication that can enhance or contradict messages is:: - Non-verbal communication The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their needs are met is:: G.I.S.T. For a mailpiece to be considered a flat-sized mailpiece it must pass the:: - Flexibility test Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service?: Instills customer confidence Successful sales transactions occur when the Sales and Services Associ- ate (SSA):: Makes an informed mutual decision with the customer on products/ser- vices What is the most positive way to impact customer perception of the Post Office?: Provide excellent customer service The US Postal Service is the only delivery service that reaches:: Every address in the nation An organized workstation creates a more workplace.: Efficient How a Sales and Services Associate (SSA) conducts themselves on the job effects the:: Postal brand An active listening technique used to create a successful transaction is called:: Clarifying