CPI 2024 EXAM TEST COMPREHENSIVE QUESTIONS
AND VERIFIED ANSWERS STUDY GUIDE GET IT
CORRECT GRADE A+
What is the value of learning the four levels and corresponding staff attitudes?
Helps you intervene early and appropriately.
Helps you avoid overreacting and underreacting.
Helps you avert crisis.
Verbal Escalation Continuum
Questioning
Refusal
Release
Intimidation
Tension Reduction
Three reasons you should use the Supportive Stance.
1. Communicates respect
2. Nonthreatening
3. Safety
Two ways the Decision-Making Matrix model is used to consider risk.
Likelihood
Severity
.What is Level 1 in Crisis Dev. Model Approach to Anxiety?
SUPPORTIVE- nonjudgemental, empathetic
What is Level 2 of Crisis Dev. Model?
DEFENSIVE- Beginning stage of loss of rationality
. What is Level 2 of Crisis Dev. Model Approach to Defensive?
DIRECTIVE- Set Limits, Persuasion, Choices
What is Level 3 of Crisis Dev. Model?
ACTING OUT PERSON- Total Loss of Rationality
Due Care Guidelines
Respect other participants as peers
Responsible for the safety of others with regards to my actions
Will not engage in horseplay
Will not teach other skills
Anxiety
Change in behavior
Crisis Development/Behavior Levels
1. Anxiety
2. Defensive
3. Risk behavior
4. Tension reduction
Staff Attitudes/Approaches
1. Supportive
2. Directive
, 3. Physical intervention
4. Therapeutic rapport
Facilitation Formula - Declarative Knowledge
Knowing WHAT
Term -> Definition -> Examples
Facilitation Formula - Procedural Knowledge
Knowing HOW
Demonstrate/describe -> Participate/practice -> Explain/expand
Aggression
Behavior that is characterized by vigorous, intense, or hostile actions.
Violence
Any behavior where force is used to injure or abuse another person, usually intending to
cause injury.
Core Values
Care, Welfare, Safety, and Security
Crisis Development Model
4 Crisis Development/Behavior Levels
4 Staff Attitudes/Approaches
Responsibilities After a Crisis Event
Recording and reporting; ensuring ll involved are alright
Supportive
An empathic, nonjudgemental approach
Defensive
Beginning to lose rationality
Directive
Decelerating an escalating behavior
Risk behavior
Behaviors that may present a risk to self or others
Physical Intervention
Disengagement and/or holding skills to manage risk behavior
Tension Reduction
Decrease in physical and emotional energy
Therapeutic Rapport
Re-establish communication
Nonverbal Communication
Proxemics
Kinesics
Haptics
Proxemics
Personal space; area surrounding the body, considered an extension of oneself
including belongings
Kinesics
Body language; nonverbal messages transmitted by body, posture, & motion
Haptics
Communication through touch
Paraverbal
AND VERIFIED ANSWERS STUDY GUIDE GET IT
CORRECT GRADE A+
What is the value of learning the four levels and corresponding staff attitudes?
Helps you intervene early and appropriately.
Helps you avoid overreacting and underreacting.
Helps you avert crisis.
Verbal Escalation Continuum
Questioning
Refusal
Release
Intimidation
Tension Reduction
Three reasons you should use the Supportive Stance.
1. Communicates respect
2. Nonthreatening
3. Safety
Two ways the Decision-Making Matrix model is used to consider risk.
Likelihood
Severity
.What is Level 1 in Crisis Dev. Model Approach to Anxiety?
SUPPORTIVE- nonjudgemental, empathetic
What is Level 2 of Crisis Dev. Model?
DEFENSIVE- Beginning stage of loss of rationality
. What is Level 2 of Crisis Dev. Model Approach to Defensive?
DIRECTIVE- Set Limits, Persuasion, Choices
What is Level 3 of Crisis Dev. Model?
ACTING OUT PERSON- Total Loss of Rationality
Due Care Guidelines
Respect other participants as peers
Responsible for the safety of others with regards to my actions
Will not engage in horseplay
Will not teach other skills
Anxiety
Change in behavior
Crisis Development/Behavior Levels
1. Anxiety
2. Defensive
3. Risk behavior
4. Tension reduction
Staff Attitudes/Approaches
1. Supportive
2. Directive
, 3. Physical intervention
4. Therapeutic rapport
Facilitation Formula - Declarative Knowledge
Knowing WHAT
Term -> Definition -> Examples
Facilitation Formula - Procedural Knowledge
Knowing HOW
Demonstrate/describe -> Participate/practice -> Explain/expand
Aggression
Behavior that is characterized by vigorous, intense, or hostile actions.
Violence
Any behavior where force is used to injure or abuse another person, usually intending to
cause injury.
Core Values
Care, Welfare, Safety, and Security
Crisis Development Model
4 Crisis Development/Behavior Levels
4 Staff Attitudes/Approaches
Responsibilities After a Crisis Event
Recording and reporting; ensuring ll involved are alright
Supportive
An empathic, nonjudgemental approach
Defensive
Beginning to lose rationality
Directive
Decelerating an escalating behavior
Risk behavior
Behaviors that may present a risk to self or others
Physical Intervention
Disengagement and/or holding skills to manage risk behavior
Tension Reduction
Decrease in physical and emotional energy
Therapeutic Rapport
Re-establish communication
Nonverbal Communication
Proxemics
Kinesics
Haptics
Proxemics
Personal space; area surrounding the body, considered an extension of oneself
including belongings
Kinesics
Body language; nonverbal messages transmitted by body, posture, & motion
Haptics
Communication through touch
Paraverbal
