QDM - Quality Driven Management QDM EXPERT EXAM NEWEST 2024
ACTUAL EXAM COMPLETE 120 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+
1:10:100 Rule: - ANS• $1 spent on doing the job right saves
• $10 on correction and
• $100 on the cost of a failure
5 Leadership Practices - ANS1. Exemplify
2. Inspire
3. Challenge
4. Empower
5. Encourage (45)
5 M's and 1 P – ANSS pines of the fishbone diagram:
1. Machines
2. Methods
3. Materials
4. Measurements
5. "Mother Nature"
6. Personnel
5 Whys - ANSa way of brainstorming that can help us to dig beyond our first
observation of a problem's cause, and discover deeper causes?
5S+1 - ANSHelps to streamline processes by making processes easier to manage and
inefficiencies easier to spot. Sustain, Sort, Simplify, Shine, Standardize, +Safety
5S+1 Tool - ANSWhich of these tools might help you maintain an organized, safe and
high-performance way of working?
8 Commonly Recognized Waste: TIM C. WOOD - ANSa. Transportation
b. Inventory
c. Motion
d. Correction
e. Waiting
f. Overproduction
g. Overprocessing
h. Disengagement
A dissatisfied customer with any OpCo stands a ____________ of switching to a
competitor. - ANS40% chance
ABLE Problem Solving Process - ANS> ASSESS
> BUILD
,> LAUNCH
> EVALUATE
Affinity Diagram - ANSA tool for organizing observations, facts, ideas or data into
categories.
All metrics, whether SQIs or KPIs, or tools such as dashboards or scorecards, help
meet the organization goals. - ANSTrue
ANOVA - ANS> Analysis of Variance
> Once you have some data, you will need to analyze it to determine what actually
occurred during your experiments. (5)
Applying QDM Summary: - ANS• When you see a problem, fix it.
• When you see something that can be done better, do it.
• Take ownership of work, do it in the best way possible.
ASSESS - ANS> ASSESS opportunities to improve the customer experience or
business performance - and focus on one.
> Focus on opportunity and initiating a team are the earliest steps in ABLE.
ASSESS - Draft the QAT Charter - ANS> Note that the Sponsor will own the Charter.
> A charter is usually not fully completed at the time the team gets started.
a. Business Case
b. Opportunity Statement
c. Goal Statement
d. Project Scope
e. Project Plan
f. Secure buy-In and Support
ASSESS - Identify potential opportunities TOOLS - ANSa. SQI Scorecard
b. Key Process Indicators
c. Customer Research
d. VOC Translation
e. Waste Walk
f. Process Map
ASSESS - Identify QAT needs - ANSa. Facilitator
b. Sponsor
c. Access to data
d. Budget
ASSESS - Prepare Kick-Off Plan - ANSa. Gives visibility
b. Shows support
ASSESS - Recruit team members: - ANSa. Facilitator
, b. Sponsor
c. Process Owners
d. Internal Customers (no External Customers)
e. Subject Matter Experts
f. Creative Thinker who is not directly involved with the process
g. Suppliers
ASSESS Improvement Opps - Customer Experience - ANSa. Add Value
b. Delight our customers
c. Increase revenue
d. Customer satisfaction
ASSESS Improvement Opps - Customer Experience TOOLS - ANSa. Brainstorming
b. VOC Translation
ASSESS Improvement Opps - Efficiency and Cost - ANSa. Reduce current costs
b. Avoid future costs
c. Improve efficiency
ASSESS Improvement Opps - Efficiency and Cost TOOLS - ANSa. Waste Walk
b. Process Map
c. SIPOC
ASSESS Improvement Opps - Service Level - ANSa. SQI Index/KPIs
b. Scorecards
c. Dashboards
ASSESS Improvement Opps - Service Level TOOLS - ANSa. Pareto Charts
b. Run Charts
c. Control Charts
ASSESS Key Steps - Define the scope and identify stakeholders TOOLS: - ANSa. Top-
Level SIPOC - Note that the SIPOC should only include 5-7 high level steps for your
process. At this point in the ABLE phase, these steps represent the "current state", not
the "desired state."
b. Customer Corridor Map - A linear, block diagram of steps involved in acquiring,
serving, and maintaining a customer.
ASSESS Key Steps - Focus on one opportunity - ANSDesigned to assist with
a. Identifying high-leverage improvement opportunities
b. Identifying good opportunities for ABLE projects - Customer centered, likely to
succeed, and aligned to strategic goals.
c. Setting an achievable scope
ASSESS Key Steps - Focus on one opportunity TOOLS - ANSa. Opportunity Statement
b. Five Whys
ACTUAL EXAM COMPLETE 120 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+
1:10:100 Rule: - ANS• $1 spent on doing the job right saves
• $10 on correction and
• $100 on the cost of a failure
5 Leadership Practices - ANS1. Exemplify
2. Inspire
3. Challenge
4. Empower
5. Encourage (45)
5 M's and 1 P – ANSS pines of the fishbone diagram:
1. Machines
2. Methods
3. Materials
4. Measurements
5. "Mother Nature"
6. Personnel
5 Whys - ANSa way of brainstorming that can help us to dig beyond our first
observation of a problem's cause, and discover deeper causes?
5S+1 - ANSHelps to streamline processes by making processes easier to manage and
inefficiencies easier to spot. Sustain, Sort, Simplify, Shine, Standardize, +Safety
5S+1 Tool - ANSWhich of these tools might help you maintain an organized, safe and
high-performance way of working?
8 Commonly Recognized Waste: TIM C. WOOD - ANSa. Transportation
b. Inventory
c. Motion
d. Correction
e. Waiting
f. Overproduction
g. Overprocessing
h. Disengagement
A dissatisfied customer with any OpCo stands a ____________ of switching to a
competitor. - ANS40% chance
ABLE Problem Solving Process - ANS> ASSESS
> BUILD
,> LAUNCH
> EVALUATE
Affinity Diagram - ANSA tool for organizing observations, facts, ideas or data into
categories.
All metrics, whether SQIs or KPIs, or tools such as dashboards or scorecards, help
meet the organization goals. - ANSTrue
ANOVA - ANS> Analysis of Variance
> Once you have some data, you will need to analyze it to determine what actually
occurred during your experiments. (5)
Applying QDM Summary: - ANS• When you see a problem, fix it.
• When you see something that can be done better, do it.
• Take ownership of work, do it in the best way possible.
ASSESS - ANS> ASSESS opportunities to improve the customer experience or
business performance - and focus on one.
> Focus on opportunity and initiating a team are the earliest steps in ABLE.
ASSESS - Draft the QAT Charter - ANS> Note that the Sponsor will own the Charter.
> A charter is usually not fully completed at the time the team gets started.
a. Business Case
b. Opportunity Statement
c. Goal Statement
d. Project Scope
e. Project Plan
f. Secure buy-In and Support
ASSESS - Identify potential opportunities TOOLS - ANSa. SQI Scorecard
b. Key Process Indicators
c. Customer Research
d. VOC Translation
e. Waste Walk
f. Process Map
ASSESS - Identify QAT needs - ANSa. Facilitator
b. Sponsor
c. Access to data
d. Budget
ASSESS - Prepare Kick-Off Plan - ANSa. Gives visibility
b. Shows support
ASSESS - Recruit team members: - ANSa. Facilitator
, b. Sponsor
c. Process Owners
d. Internal Customers (no External Customers)
e. Subject Matter Experts
f. Creative Thinker who is not directly involved with the process
g. Suppliers
ASSESS Improvement Opps - Customer Experience - ANSa. Add Value
b. Delight our customers
c. Increase revenue
d. Customer satisfaction
ASSESS Improvement Opps - Customer Experience TOOLS - ANSa. Brainstorming
b. VOC Translation
ASSESS Improvement Opps - Efficiency and Cost - ANSa. Reduce current costs
b. Avoid future costs
c. Improve efficiency
ASSESS Improvement Opps - Efficiency and Cost TOOLS - ANSa. Waste Walk
b. Process Map
c. SIPOC
ASSESS Improvement Opps - Service Level - ANSa. SQI Index/KPIs
b. Scorecards
c. Dashboards
ASSESS Improvement Opps - Service Level TOOLS - ANSa. Pareto Charts
b. Run Charts
c. Control Charts
ASSESS Key Steps - Define the scope and identify stakeholders TOOLS: - ANSa. Top-
Level SIPOC - Note that the SIPOC should only include 5-7 high level steps for your
process. At this point in the ABLE phase, these steps represent the "current state", not
the "desired state."
b. Customer Corridor Map - A linear, block diagram of steps involved in acquiring,
serving, and maintaining a customer.
ASSESS Key Steps - Focus on one opportunity - ANSDesigned to assist with
a. Identifying high-leverage improvement opportunities
b. Identifying good opportunities for ABLE projects - Customer centered, likely to
succeed, and aligned to strategic goals.
c. Setting an achievable scope
ASSESS Key Steps - Focus on one opportunity TOOLS - ANSa. Opportunity Statement
b. Five Whys
