Genesys Cloud Scripter May 2024

1. Identify Built in Variable name from below options?

ANSWER-Answer: https://help.mypurecloud.com/articles/built-in-script-variables/

[ex. Agent Name, Call duration, Queue name]

2. Where can we share scripts select correct answers from below list?

ANSWER: Export scripts from Org A / Import them into Org B to share across organizations.

3. How to add present and previous month current bill so that it can be displayed together as a
one if both of them are stored in STRING data type separately?

ANSWER: convert each to number and add using dynamic number data type

4. Using ____action we can pass flow data to screen pop from call flow?

ANSWER: Set screen pop

5. Select the correct sequence from below list to create contact list addition manually?

ANSWER: Navigate to Scripts -> click Create button -> Enter name -> under Select A

Template click Blank Script -> On the toolbar click the Script menu -> click Script

Properties -> right side, expand Outbound -> turn On -> click Contact List -> Select the

required contact list to add -> From the toolbar add Contact List Form component ->

save and publish the script

6. Select correct sequence from below list to create component template?

ANSWER: Navigate to Scripts -> select a script -> select the component or container -> On right
pane click on Create Component button -> type name/description in Name/Description
field -> click Create button
7. Select correct sequence from below list to create script template?

ANSWER: Navigate to Scripts -> select a script -> On toolbar click Script menu -> click Script
Properties -> select Create Template From Script -> type name/description in
Name/Description field -> click Create Template button

8. What is unsaved changes load time option?

ANSWER: 6 minutes

9. Script Error
ANSWER: Validation
10. T or F Unsaved script restore

, ANSWER: True


11. T or F Callback once scheduled can be done before maximum of 30 days
ANSWER: True
12. In preview mode, how is customer name written for an outbound call?
ANSWER: [ customer name ] - single square bracket
13. In script editor, how is customer name written? {{ .customername}}
ANSWER: Hello {{Outbound.First Name}},
14. How many default script template is present?
ANSWER: 4 [default callback, default inbound, default outbound, Blank]
15. Data type "Hello World"? –
ANSWER-Ans: CharNumber, Boolean, string, char
16. How may type of variable available in script?
ANSWER: 3 [built-in variable, custom variable, dynamic variable]
17. How many days call back can be schedule in advance?
ANSWER-Answer: Up to 30 days
18. If/Else Exp custom action what options are present in right side as compared to left
side?
ANSWER: Interpolated Text, Expression, Variable
19. If we exchanging or passing data that is unrelated to the call from one application to
another what built in variable, we will use?
ANSWER: {{UUI.UUIData}}
20. Which component we will use to quickly format set of text and image?
ANSWER: Mark Down Component
21. Can we share component template across organization?
ANSWER: Yes
22. Can we share Script template across organization?
ANSWER: No
23. What variable use to pass data to secure flow?
ANSWER: Flow.InvocationData
24. Where can an agent add updates about current call before transferring the call to next
agent?
ANSWER: Notes Section
25. We cannot delete a page once published True/False?
ANSWER: False
26. We cannot change data type of a variable once created True/False?
ANSWER: True
27. We cannot schedule a call back after 4 weeks date time True/False?
ANSWER: True
28. Which container used to select the components?
ANSWER: Root component
29. To edit script what permission you need?
ANSWER: Script Designer and master Admin