IQMS ORIENTATION FOR BPS EXAM
WITH COMPLETE QUESTIONS AND
ANSWERS { GRADED A +}
Which of the following are Process Handbooks in iQMS?
-Policies
-Procedures
-Business process services Process handouts
-Testing Guidelines
-Project Procedures Manual - ✔✔Business process services Process
handouts
During which stage of the project lifestyle, is Customer Satisfaction
Survey...
,-At the end of the project
-At the end of six months
-At the end of four months
-At the end of the project or at the end of six months, which...
-At the end of the project or at the end of four months, which... - ✔✔At
the end of the project or at the end of six months, which...
What does the Loyalty parameter in the Customer Satisfaction...
-Loyalty of Customer among other customers
-Customer would recommend TCS within and outside...
-Customer would recommend project lead within and...
-All of the above
-None of the above - ✔✔Customer would recommend TCS within and
outside...
,While developing the initial plan for your project, the team has made
15.....
-Assumptions are definitely an input to risk identification
-Assumptions can be changed, so it does not matter
-There is no time to relook at the Assumptions. The team should..
-The team is equipped to handle all scenarios - ✔✔Assumptions are
definitely an input to risk identification
Which among the following is the TCS Quality Policy?
-To achieve customer and other stakeholders satisfaction by delivering
solutions which meet their need...
-To become the top most IT services Organization across the globe
-To ensure "Experience Certainty"
-None of the above - ✔✔To achieve customer and other stakeholders
satisfaction by delivering solutions which meet their need...
, Which of the following defines the manual for 5D life cycle phases for
Business services and deliverable...
-Guidelines and Standards
-Business Processes Services Process Handbook
-Project Procedures Manual for Business Process Services
-Estimation guidelines - ✔✔Business Processes Services Process
Handbook
In which of the following conditions is the overall cause mandated for a
Customer Satisfaction...
A) CSI is below 85%
B) Recommendation rating is 'Probably Not' or 'Definitely Not'
C) TCS rank is 'Third' or 'Not in Top Three' - ✔✔A,B and C
Which of the following graphical tools is used to monitor process
variable over time and time and helpful in identifying trends and cycles?
-Pareto Chart
WITH COMPLETE QUESTIONS AND
ANSWERS { GRADED A +}
Which of the following are Process Handbooks in iQMS?
-Policies
-Procedures
-Business process services Process handouts
-Testing Guidelines
-Project Procedures Manual - ✔✔Business process services Process
handouts
During which stage of the project lifestyle, is Customer Satisfaction
Survey...
,-At the end of the project
-At the end of six months
-At the end of four months
-At the end of the project or at the end of six months, which...
-At the end of the project or at the end of four months, which... - ✔✔At
the end of the project or at the end of six months, which...
What does the Loyalty parameter in the Customer Satisfaction...
-Loyalty of Customer among other customers
-Customer would recommend TCS within and outside...
-Customer would recommend project lead within and...
-All of the above
-None of the above - ✔✔Customer would recommend TCS within and
outside...
,While developing the initial plan for your project, the team has made
15.....
-Assumptions are definitely an input to risk identification
-Assumptions can be changed, so it does not matter
-There is no time to relook at the Assumptions. The team should..
-The team is equipped to handle all scenarios - ✔✔Assumptions are
definitely an input to risk identification
Which among the following is the TCS Quality Policy?
-To achieve customer and other stakeholders satisfaction by delivering
solutions which meet their need...
-To become the top most IT services Organization across the globe
-To ensure "Experience Certainty"
-None of the above - ✔✔To achieve customer and other stakeholders
satisfaction by delivering solutions which meet their need...
, Which of the following defines the manual for 5D life cycle phases for
Business services and deliverable...
-Guidelines and Standards
-Business Processes Services Process Handbook
-Project Procedures Manual for Business Process Services
-Estimation guidelines - ✔✔Business Processes Services Process
Handbook
In which of the following conditions is the overall cause mandated for a
Customer Satisfaction...
A) CSI is below 85%
B) Recommendation rating is 'Probably Not' or 'Definitely Not'
C) TCS rank is 'Third' or 'Not in Top Three' - ✔✔A,B and C
Which of the following graphical tools is used to monitor process
variable over time and time and helpful in identifying trends and cycles?
-Pareto Chart
