FORBES EXAM WITH COMPLETE
QUESTIONS AND ANSWERS { GRADED
A+}
Staff ____ the guest when _____ and reasonably possible. -
✔✔acknowledges, appropriate
If waiting is required, an _____ wait time is quoted and honored within
____ minutes - ✔✔estimated, five
if waiting is required, ____ waiting area is available. - ✔✔comfortable
Staff is highly ___ and avoids slang and ___ use of phrase-fragments. -
✔✔articulate, excessive
Staff is polite and ___ a ____ tone and ____ pace throughout the
interation - ✔✔maintains, gracious, appropriate
, Staff readily ___ and _____ an engaging expression. - ✔✔smiles,
maintains
Staff makes ____ and keeps focus on the guest. - ✔✔eye contact
Staff exhibits a ___sense of interest and concern for the guest. -
✔✔genuine
It is not necessary to prompt staff, as they have anticipated all
requirements and automatically provided or offered them. - ✔✔
Channels of communication among staff are consistent and complete-
one does not have to fully repeat themselves and request are conveyed to
the appropriate members of service/kitchen staff. - ✔✔
Staff performs the requirements of their department knowledgable and
proficiently. Staff can capably answer questions about the entire hotel or
obtains effective and prompt assistance - ✔✔
the guests name is used ___ as a signal of _____. - ✔✔naturally,
recognition
QUESTIONS AND ANSWERS { GRADED
A+}
Staff ____ the guest when _____ and reasonably possible. -
✔✔acknowledges, appropriate
If waiting is required, an _____ wait time is quoted and honored within
____ minutes - ✔✔estimated, five
if waiting is required, ____ waiting area is available. - ✔✔comfortable
Staff is highly ___ and avoids slang and ___ use of phrase-fragments. -
✔✔articulate, excessive
Staff is polite and ___ a ____ tone and ____ pace throughout the
interation - ✔✔maintains, gracious, appropriate
, Staff readily ___ and _____ an engaging expression. - ✔✔smiles,
maintains
Staff makes ____ and keeps focus on the guest. - ✔✔eye contact
Staff exhibits a ___sense of interest and concern for the guest. -
✔✔genuine
It is not necessary to prompt staff, as they have anticipated all
requirements and automatically provided or offered them. - ✔✔
Channels of communication among staff are consistent and complete-
one does not have to fully repeat themselves and request are conveyed to
the appropriate members of service/kitchen staff. - ✔✔
Staff performs the requirements of their department knowledgable and
proficiently. Staff can capably answer questions about the entire hotel or
obtains effective and prompt assistance - ✔✔
the guests name is used ___ as a signal of _____. - ✔✔naturally,
recognition
