DEOMI EXAM 1 (STUDY GUIDE)
QUESTIONS WITH 100% CORRECT
ANSWERS { GRADED A+}
What is defined as the act or process of using words, sounds, signs, or behaviors to
express or exchange information or to express your ideas, thoughts, and feelings to
someone else? - ✔Communication
What five elements make up the communication process? - ✔a. Communicators
(sends and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback
,Whose responsibility is it to send a message that will be attended to and
understood? - ✔It is the responsibility of the communicator
The words of your message are referred to as what type of communication? -
✔Verbal Communication
What is the most powerful way to communicate nonverbally? - ✔Touching is
perhaps the most powerful nonverbal communication.
Why is it important to study nonverbal communication? - ✔It is important to study
because where verbal and nonverbal message conflict, nonverbal messages are
relied upon more.
What type of communication is between you and at least one other person? -
✔Interpersonal communication
Noise, objects, temperature, and distance are all known as what type of barrier to
communication? - ✔Physical barriers
Past experiences, hidden agendas, and stereotypes describe which barriers or
factors that impact communication? - ✔Perceptual barriers
What type of barrier to communication involves anger, fear, and surprise? -
✔Emotional barriers
, What are the five steps or elements in the listening process? - ✔1. Receiving.
2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
Which element in the listening process provides feedback and lets the sender know
the message was received? - ✔Responding
What are the benefits of effective listening? - ✔a. Improves communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
What are the three types of listening? - ✔1.Active Listening
2.Inactive Listening
QUESTIONS WITH 100% CORRECT
ANSWERS { GRADED A+}
What is defined as the act or process of using words, sounds, signs, or behaviors to
express or exchange information or to express your ideas, thoughts, and feelings to
someone else? - ✔Communication
What five elements make up the communication process? - ✔a. Communicators
(sends and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback
,Whose responsibility is it to send a message that will be attended to and
understood? - ✔It is the responsibility of the communicator
The words of your message are referred to as what type of communication? -
✔Verbal Communication
What is the most powerful way to communicate nonverbally? - ✔Touching is
perhaps the most powerful nonverbal communication.
Why is it important to study nonverbal communication? - ✔It is important to study
because where verbal and nonverbal message conflict, nonverbal messages are
relied upon more.
What type of communication is between you and at least one other person? -
✔Interpersonal communication
Noise, objects, temperature, and distance are all known as what type of barrier to
communication? - ✔Physical barriers
Past experiences, hidden agendas, and stereotypes describe which barriers or
factors that impact communication? - ✔Perceptual barriers
What type of barrier to communication involves anger, fear, and surprise? -
✔Emotional barriers
, What are the five steps or elements in the listening process? - ✔1. Receiving.
2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
Which element in the listening process provides feedback and lets the sender know
the message was received? - ✔Responding
What are the benefits of effective listening? - ✔a. Improves communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
What are the three types of listening? - ✔1.Active Listening
2.Inactive Listening
