CREW TRAINER EXAM STUDY GUIDE
QUESTIONS WITH COMPLETE
ANSWERS { GRADED A+}
What are the four steps to Customer Recovery? - ✔✔Listen, Apologize, Solve,
Thank
Let's assume you are the only person stationed on front counter and you do not
have a designated runner. What steps would you take to clear the line of 3
customers? - ✔✔Take the first 2 customers orders. Assemble and present the first
customers order. Next, take the last customers order. Then, assemble and present
customer 2's order. Lastly, assemble and present customer 3's order.
What does G.E.L stand for? - ✔✔Guest Experience Lead
How many towels do you need in your possession when cleaning tables and chairs
in the dining room? - ✔✔2
, When cleaning the toilets in the restroom what do you use to wipe them clean
with? - ✔✔Paper towel
Explain the first ASK in ASK, ask, tell. - ✔✔Repeat order and ask if that is
correct
Explain what the second Ask in ask, ASK, tell. - ✔✔Verify the grill items or first
item on order.
Explain the TELL in ask, ask, TELL. - ✔✔Tell the customer you have the grill
item or the first item on list
Explain why it is import to ask, ask, tell - ✔✔To ensure the customers gets an
accurate order.
Describe the process for Family Table experience. - ✔✔Front Counter Order
taker determines if the guest meet the criteria for a Family Table experience order.
Customer Places order.Front counter order taker gives guest a table tent and cups
and explains that they will be brought their order when it is prepared. GEL serves
order to table with stocked apron and accommodates any further customer
requests.
What is the holding time for French Fries? - ✔✔7 minutes
QUESTIONS WITH COMPLETE
ANSWERS { GRADED A+}
What are the four steps to Customer Recovery? - ✔✔Listen, Apologize, Solve,
Thank
Let's assume you are the only person stationed on front counter and you do not
have a designated runner. What steps would you take to clear the line of 3
customers? - ✔✔Take the first 2 customers orders. Assemble and present the first
customers order. Next, take the last customers order. Then, assemble and present
customer 2's order. Lastly, assemble and present customer 3's order.
What does G.E.L stand for? - ✔✔Guest Experience Lead
How many towels do you need in your possession when cleaning tables and chairs
in the dining room? - ✔✔2
, When cleaning the toilets in the restroom what do you use to wipe them clean
with? - ✔✔Paper towel
Explain the first ASK in ASK, ask, tell. - ✔✔Repeat order and ask if that is
correct
Explain what the second Ask in ask, ASK, tell. - ✔✔Verify the grill items or first
item on order.
Explain the TELL in ask, ask, TELL. - ✔✔Tell the customer you have the grill
item or the first item on list
Explain why it is import to ask, ask, tell - ✔✔To ensure the customers gets an
accurate order.
Describe the process for Family Table experience. - ✔✔Front Counter Order
taker determines if the guest meet the criteria for a Family Table experience order.
Customer Places order.Front counter order taker gives guest a table tent and cups
and explains that they will be brought their order when it is prepared. GEL serves
order to table with stocked apron and accommodates any further customer
requests.
What is the holding time for French Fries? - ✔✔7 minutes
