MCDONALD'S CREW TRAINER TEST
QUESTIONS WITH COMPLETE
ANSWERS { GRADED A+}
What is the sauce policy? - ✔✔The sauce policy is a guide we use to determine
how many sauces a customer gets in relation to the food they ordered. We use this
policy to ensure consistency to our customers and to help control food cost.
The sauce policy is as follows: - ✔✔nuggets:
4pc-1
6pc-1
10pc-2
20pc-3
tenders:
2pc-1
,4pc-1
6pc-2
10pc-3
fries:
sm-1
med-2
lg-3
What are the 6 steps of service? - ✔✔The 6 steps of service are the procedures we
use in taking and preparing customers' orders, to again ensure consistency to out
customers.
The 6 steps of service: - ✔✔1. Greet the customer- "hi how can I help you today"
or some variation of this, you must say HI or HELLO to the customer.
2. Take the order- use smart order taking, suggestive sell etc.
3. Take the money- say "out of" so both you and the customer know what they are
paying with and there is no confusion on the change.
4. Assemble the order- fries and ice cream ALWAYS last, oatmeal always first.
, 5. Present the order- call the order out by its number and the main item.
6. Repeat business- "thank you please come again".
What are the 5 steps to customer recovery? - ✔✔This is the correct procedure to
follow when dealing with a customer complaint.
The 5 steps to customer recovery: - ✔✔1. Introduce yourself- let them know who
you are, use their name, and make it personal. Listen attentively, do not interrupt
and never argue.
2. Offer a sincere apology- they expect and deserve it.
3. Make it right- do whatever it takes to make them happy.
4. Fix it operationally- find out what went wrong and why to cause the complaint
and reassure the customer you'll fix it for the future.
5. Go for the "wow"- go above and beyond their expectations and build a
relationship for future visits.
What are enemies of the vats? - ✔✔Certain things cause our oil to become old
more quickly, for this reason we call them "enemies of the vats" and try to avoid
contact with these items and the oil at all times.
What are the 7 enemies of the vats? - ✔✔1. water
QUESTIONS WITH COMPLETE
ANSWERS { GRADED A+}
What is the sauce policy? - ✔✔The sauce policy is a guide we use to determine
how many sauces a customer gets in relation to the food they ordered. We use this
policy to ensure consistency to our customers and to help control food cost.
The sauce policy is as follows: - ✔✔nuggets:
4pc-1
6pc-1
10pc-2
20pc-3
tenders:
2pc-1
,4pc-1
6pc-2
10pc-3
fries:
sm-1
med-2
lg-3
What are the 6 steps of service? - ✔✔The 6 steps of service are the procedures we
use in taking and preparing customers' orders, to again ensure consistency to out
customers.
The 6 steps of service: - ✔✔1. Greet the customer- "hi how can I help you today"
or some variation of this, you must say HI or HELLO to the customer.
2. Take the order- use smart order taking, suggestive sell etc.
3. Take the money- say "out of" so both you and the customer know what they are
paying with and there is no confusion on the change.
4. Assemble the order- fries and ice cream ALWAYS last, oatmeal always first.
, 5. Present the order- call the order out by its number and the main item.
6. Repeat business- "thank you please come again".
What are the 5 steps to customer recovery? - ✔✔This is the correct procedure to
follow when dealing with a customer complaint.
The 5 steps to customer recovery: - ✔✔1. Introduce yourself- let them know who
you are, use their name, and make it personal. Listen attentively, do not interrupt
and never argue.
2. Offer a sincere apology- they expect and deserve it.
3. Make it right- do whatever it takes to make them happy.
4. Fix it operationally- find out what went wrong and why to cause the complaint
and reassure the customer you'll fix it for the future.
5. Go for the "wow"- go above and beyond their expectations and build a
relationship for future visits.
What are enemies of the vats? - ✔✔Certain things cause our oil to become old
more quickly, for this reason we call them "enemies of the vats" and try to avoid
contact with these items and the oil at all times.
What are the 7 enemies of the vats? - ✔✔1. water
