PGA 3.0 Level 2 Test Questions and Answers 100% Correct Answers

PGA 3.0 Level 2 Test Questions and Answers 100% Correct Answers What department is considered the core business unit? - CORRECT ANSWER-golf operation From a functional perspective, a vendor is what kind of resource? - CORRECT ANSWER-financial resource What must exist for a facility to have a positive culture? - CORRECT ANSWERresources What would a typical organizational chart of a golf operation show? - CORRECT ANSWER-staff roles & the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart? - CORRECT ANSWER-size of facility and number of resources Staff is considered a tangible resource? - CORRECT ANSWER-true What intangible resource is key to enabling and facilitating peak performance? - CORRECT ANSWER-culture How can facilities foster a positive culture? - CORRECT ANSWER-open communication and discussion "Identify staffing needs" is ones of the staff management roles in running a golf operation - CORRECT ANSWER-true High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide expectations for all employees - CORRECT ANSWER-true What should a manager consider when determining the number of employees needed to run an operation? - CORRECT ANSWER-human resources it will take What is the advantage of asking open-ended questions during the interview process? - CORRECT ANSWER-lead to unbiased answers Reduced training needs is one of the anticipated benefits of adopting new point of sale system technology - CORRECT ANSWER-false What is the first step in acquiring a new technology-based system? - CORRECT ANSWER-assess facility needs Why should employees be involved in creating and revising policies or procedures? - CORRECT ANSWER-encourages staff to buy-in to the guidelines it sets out Promotion is one of the four "Ps" of marketing - CORRECT ANSWER-true What does the American Marketing Association refer to as a name, term, sign, symbol or design, or combination of them intended to identify the goods and services of a seller? - CORRECT ANSWER-brand Pace of play policies are an effective means for controlling the