PGA PGM 3.0 Level 2 Practice Exam with Correct Answers 100%

PGA PGM 3.0 Level 2 Practice Exam with Correct Answers 100% the vision Core Values and mission statement of a golf facility should be developed concurrently with establishing a facility wide business plan that concludes concrete goals and strategies for meeting them. - CORRECT ANSWER-True Proper business planning and operations alignment directs that sufficient resources be identified before strategies for achieving business objectives are developed. - CORRECT ANSWER-False What department is considered the core unit of most facilities? - CORRECT ANSWERThe Golf operation What is one of the descriptive/directional elements of the facility's business that need to be in place before the golf operation is defined? - CORRECT ANSWER-facility type, geographic locale, customer base, business objectives and goals, strategies Policies and procedures are part of which support element of the golf operations organization? - CORRECT ANSWER-Systems What is the most accurate description of the relationship between the facility's business plan and the golf operation? - CORRECT ANSWER-Alignment - the golf operation must correspond with the facility's business plan. What is the principal focus of golf operations? - CORRECT ANSWER-providing highquality playing experiences and customer service in line with the core values, vision and mission of the organization Stakeholders, owners, and boards are positioned at the bottom of a traditional organization chart (T/F) - CORRECT ANSWER-False From a functional perspective, a vendor is what kind of resource? - CORRECT ANSWER-Financial resource, they can extend credit and work out arrangements that are quite valuable for a Golf Operation What combination of interaction strategies would be the first choice for promoting a positive facility-wide culture? - CORRECT ANSWER-Involving and Supporting What must exist for a facility to have a positive culture? - CORRECT ANSWERCommunication and openness to change What would a typical organizational chart of a golf operation show? - CORRECT ANSWER-Basic responsibilities and the relationships between an operation's functional areas. In what way is time related to other resources? - CORRECT ANSWER-It must be reasonably accounted for and allocated appropriately, and is tied to every other resource. What is the most likely determinant of the complexity of a facility's organization chart? - CORRECT ANSWER-The size of the facility, the number of services offered to customers , and the type of facility and its mission. What are examples of financial resources? - CORRECT ANSWER-Facility reserves, outside sources of investment, vendors, banks, the physical property, membership, Staff is considered a tangible facility resource? (T/F) - CORRECT ANSWER-True What intangible resource is key to enabling and facilitating peak performance? - CORRECT ANSWER-culture How can a facility foster a culture of improvement? - CORRECT AN