Facility Management PGA 3.0 Level 2 Final Exam Questions and Answers

Facility Management PGA 3.0 Level 2 Final Exam Questions and Answers According to the Customer Relations A Module, what must accompany good interpersonal skills to achieve high quality relations with your members and customers? - CORRECT ANSWER-Clear and effective producers According to the Golf Cart Fleet A Module, who oversees overall administration of the fleet concession? - CORRECT ANSWER-fleet manager According to the Golf Cart Fleet Management A Module, restrictions on where cars can be driven should be included as part of what documents? - CORRECT ANSWEROperating Rules According to the Golf Car Fleet Management A Module, what is an added value golf carts can bring to a facility? - CORRECT ANSWER-Answers will vary. Ex: Generates revenue and potential profits, which can offset facility expenses. According to the Rules of Golf what is the name of a complicaion of tournament information that contains the format, handicap rules and definitions of course conditions and markings? - CORRECT ANSWER-Conditions and competitions According to the Rules of Golf, who determines how and when a halved match or stroke play tie shall be decided? - CORRECT ANSWER-The committee According to the Tournament operations A Module, where would a tournament participant typically find a rules and information sheet on the day of the event - CORRECT ANSWER-Registration According to the Turfgrass Management A module, what are the 3 reasons the golf professional and the superintendent need to communicate with the customers about turfgrass management? - CORRECT ANSWER-Educate, listen, inform According to the Turfgrass management A module, whose job is it to manage the greenhouse and nursery to produce and install ornamental landscaping for the golf course and clubhouse properties - CORRECT ANSWER-Horticulturist Administrators od a net stroke play event were unable to verify the handicaps of some players. What type of event format could have been chosen to eliminate this problem? - CORRECT ANSWER-The Callaway System After playing a number of strokes wile on the 9th green, a player picks up without holing out. He then proceeds to the 10th hole and tees off. What is the ruling? - CORRECT ANSWER-Disqualification Arranging golf carts numerically by hole order is the best option for what type of tournament start - CORRECT ANSWER-shotgun Aside from relationships, what do all customers interactions involve? - CORRECT ANSWER-Tasks As a general rule, roughly how many full-time maintenance people would be required to keep a fleet of 75 carts fully serviced? - CORRECT ANSWER-one Describe a fleet rotation program - CORRECT ANSWER-cars are numbered consecutively and used sequentially Describe an example of circumstance in which overseeing would be practical - CORRECT ANSWER-Bermudagrass fairways in a southern California desert high-end facility. It is a warm season grass that should be overseeded during the winter season Describe the characteristics of Clay soil - CORRECT ANSWER-Clay soil holds nutrients and water better than sandy soil, but can be too dense and retain too much water, which leaves no spaces for oxygen. Describe the primary purpose of a promotional table - CORRECT ANSWER-Present large quantities of marked-down or advertised merchandise Detailed policies and procedures lie at the heart of which one of the 3 elements necessary to support the delievery of superior customer services - CORRECT ANSWER-systems During a rainstorm a player sprays water repellant on his golf ball. What is the ruling - CORRECT ANSWER-disqualificatio