PGM Level 2 Test -Structuring Golf Operation Exam PGA 3.0 Questions and Answer

PGM Level 2 Test -Structuring Golf Operation Exam PGA 3.0 Questions and Answers The vision, core values, and mission statement of a golf facility should be developed concurrently with establishing a facility-wide business plan that includes concrete goals with strategies for meeting them. (T/F) - CORRECT ANSWER-True. "In the process of creating a business plan for a golf facility, the more philosophical and strategic aspects of how the facility operates should be spelled out carefully. Among these are the vision, core values, and mission statement, the annual service and financial objectives, strategies to meet objectives, and a system for weekly, monthly, and annual monitoring." Proper business planning and operations alignment directs that sufficient resources be identified before strategies for achieving business objectives are developed. - CORRECT ANSWER-False. After defining the operation and strategies, the facility can drill down into the structure and resources. What department is considered the core unit of most facilities? - CORRECT ANSWERThe Golf Operation What is one of the descriptive/directional elements of the facility's business that need to be in place before the golf operation is defined? - CORRECT ANSWER-facility type, geographic locale, customer base, business objectives and goals, strategies Policies and procedures are part of which support element of the golf operations organization? - CORRECT ANSWER-Systems What is the most accurate description of the relationship between the facility's business plan and the golf operation? - CORRECT ANSWER-Alignment - the golf operation must correspond with the facility's business plan. What is the principal focus of golf operations? - CORRECT ANSWER-providing highquality playing experiences and customer service in line with the core values, vision and mission of the organization Stakeholders, owners, and boards are positioned at the bottom of a traditional organization chart (T/F) - CORRECT ANSWER-False. From a functional perspective, a vendor is what kind of resource? - CORRECT ANSWER-Financial resource, they can extend credit and work out arrangements that are quite valuable for a Golf Operation!