NURS 452
Complex Healthcare Systems
Final Exam Guide
Q&A
2024
, 1. Multiple Choice: Which model of quality improvement focuses on the
systematic elimination of waste and inefficiency?
a) Six Sigma
b) Lean methodology
c) Total Quality Management
d) Continuous Quality Improvement
Correct Answer: b) Lean methodology
Rationale: Lean methodology is centered around the elimination of
waste within a system, which aligns with the principles of quality
improvement in healthcare.
2. True/False: The Plan-Do-Study-Act (PDSA) cycle is a one-time process
used for quality improvement.
Answer: False
Rationale: The PDSA cycle is a repetitive four-step management
method used in business for the control and continuous improvement of
processes and products.
3. Fill-in-the-Blank: The ________ is a method used to identify the root
causes of faults or problems.
Correct Answer: Fishbone diagram (also known as Ishikawa or cause
and effect diagram)
Complex Healthcare Systems
Final Exam Guide
Q&A
2024
, 1. Multiple Choice: Which model of quality improvement focuses on the
systematic elimination of waste and inefficiency?
a) Six Sigma
b) Lean methodology
c) Total Quality Management
d) Continuous Quality Improvement
Correct Answer: b) Lean methodology
Rationale: Lean methodology is centered around the elimination of
waste within a system, which aligns with the principles of quality
improvement in healthcare.
2. True/False: The Plan-Do-Study-Act (PDSA) cycle is a one-time process
used for quality improvement.
Answer: False
Rationale: The PDSA cycle is a repetitive four-step management
method used in business for the control and continuous improvement of
processes and products.
3. Fill-in-the-Blank: The ________ is a method used to identify the root
causes of faults or problems.
Correct Answer: Fishbone diagram (also known as Ishikawa or cause
and effect diagram)
