SOCIAL WORK FINAL EXAM QUESTIONS WITH COMPLETE
SOLUTIONS VERIFIED GRADED A+
Engagement involves _____, _____ & ______
forming partnerships, articulating situations, defining directions
What are factors that influence building relationships?
professional purpose, the nature of clients participation, workers' use of effective
interpersonal skills
What is the fundamental purpose of social work?
to promote or restore a mutually beneficial interaction between individuals and society in
order to improve the quality of life for everyone
Clients do not approach social workers to seek helping relationships but rather to
____
adress problems
The term _____ refers to individuals who are mandated or required, sometimes
against their will, to participate in social work services
involuntary
How may clients labeled "unmotivated" or "hard to reach" act?
may act indifferently and resist social workers' attempts to work with them
Engagement Social Workers
- substantively and affectively prepare for action with individuals, families, groups,
organizations and communities
- use empathy and other interpersonal skills
- develop a mutually agreed-on focus of work and desired outcomes
Assessment Social Workers
- collect, organize & interpret client data
- assess client strengths and limitations
,- develop mutually agreed-on intervention goals and objectives
- select appropriate intervention strategies
Intervention Social Workers
- initiate actions to achieve organizational goals
- implement prevention interventions that enhance client capacities
- help clients resolve problems
- negotiate, mediate & advocate for clients
- facilitate transitions and endings
What are the interpersonal skills necessary for developing professional
relationships?
accurate empathy, non-possessive warmth, genuineness, cultural sensitivity
Social workers demonstrate ____ by perceiving and responding to clients'
feelings with sensitivity and understanding
empathy
Social workers communicate ____ to clients through their caring commitment
and their unconditional positive regard for clients
warmth
Social workers convey ______ by being spontaneous, unpretentious and
authentic
genuineness
Articulating challenges is a process workers employ in their dialogue with clients
about _______
the reasons clients seek assistance
Why do empowerment social workers frame clients' concerns as challenges?
challenges imply the potential for overcoming obstacles
What cultural factors might social workers and clients consider?
- cultural beliefs and traditions
- definitions of roles and authority
- construction of social support networks
- analyze environmental issues
Engagement: Defining Directions
,social workers and clients clarify the preliminary purpose for their working relationship
and respond forthrightly to preemptive crises
_____ provides a purpose for social workers' and clients' activities
defining directions
Sometimes clients' circumstances or behaviors require immediate ______ actions
preemptive
Assessment
social workers and clients analyze information about the clients' situations, select
intervening strategies and identify the resources needed to resolve the presenting
issues
What does assessment in empowerment social work practice include?
identifying the strengths of clients systems, assessing resource capabilities and framing
solutions
What types of social workers form partnerships, articulate situations and define
directions?
engagement social workers
What is "assessing resource capabilities"?
the dynamic process of gathering information in order to understand clients' challenges
What is the purpose of assessment?
to understand the problem and ascertain ways to reduce its impact
_____ generally refers to the abilities and potential of human systems to
negotiate favorably with their environment
competence
____ help define the pertinent problems, issues and needs inherent in the
situation and to heighten one's awareness of clients' strengths
social studies
Examples of Social Studies
case histories, social histories, situational analyses, social surveys, community surveys,
policy or program analyses, social research
Cultural context factors
, - circumstances of immigration
- traditions about holidays
- religious rituals
- health practices
- values about community, family, work, education and help-seeking
What type of social worker identifies strengths, assesses resource capabilities
and frames solutions?
assessment social workers
_____ is a process through which social workers and clients draw on their mutual
resources to transform goals and objectives into plans of action
framing possible solutions
What are clients' goals?
statements that specify what the clients hope to achieve through the helping relationship
____ & _____ are the index by which clients and social workers measure change
and evaluate success
goals and objectives
Eco-map
- a tool that helps workers and clients visualize clients' environmental resources and
constraints
- a picture that shows relationships between client systems and their environmental
systems
What is partializing?
a technique social workers and clients use to separate the overall goal into workable,
manageable parts
_____ translate goals into strategies that work toward solutions
plans of action
What is intervention?
the social work process of implementing and concluding plans of actions
What is evaluation?
the process of monitoring and measuring the success of intervention activities
SOLUTIONS VERIFIED GRADED A+
Engagement involves _____, _____ & ______
forming partnerships, articulating situations, defining directions
What are factors that influence building relationships?
professional purpose, the nature of clients participation, workers' use of effective
interpersonal skills
What is the fundamental purpose of social work?
to promote or restore a mutually beneficial interaction between individuals and society in
order to improve the quality of life for everyone
Clients do not approach social workers to seek helping relationships but rather to
____
adress problems
The term _____ refers to individuals who are mandated or required, sometimes
against their will, to participate in social work services
involuntary
How may clients labeled "unmotivated" or "hard to reach" act?
may act indifferently and resist social workers' attempts to work with them
Engagement Social Workers
- substantively and affectively prepare for action with individuals, families, groups,
organizations and communities
- use empathy and other interpersonal skills
- develop a mutually agreed-on focus of work and desired outcomes
Assessment Social Workers
- collect, organize & interpret client data
- assess client strengths and limitations
,- develop mutually agreed-on intervention goals and objectives
- select appropriate intervention strategies
Intervention Social Workers
- initiate actions to achieve organizational goals
- implement prevention interventions that enhance client capacities
- help clients resolve problems
- negotiate, mediate & advocate for clients
- facilitate transitions and endings
What are the interpersonal skills necessary for developing professional
relationships?
accurate empathy, non-possessive warmth, genuineness, cultural sensitivity
Social workers demonstrate ____ by perceiving and responding to clients'
feelings with sensitivity and understanding
empathy
Social workers communicate ____ to clients through their caring commitment
and their unconditional positive regard for clients
warmth
Social workers convey ______ by being spontaneous, unpretentious and
authentic
genuineness
Articulating challenges is a process workers employ in their dialogue with clients
about _______
the reasons clients seek assistance
Why do empowerment social workers frame clients' concerns as challenges?
challenges imply the potential for overcoming obstacles
What cultural factors might social workers and clients consider?
- cultural beliefs and traditions
- definitions of roles and authority
- construction of social support networks
- analyze environmental issues
Engagement: Defining Directions
,social workers and clients clarify the preliminary purpose for their working relationship
and respond forthrightly to preemptive crises
_____ provides a purpose for social workers' and clients' activities
defining directions
Sometimes clients' circumstances or behaviors require immediate ______ actions
preemptive
Assessment
social workers and clients analyze information about the clients' situations, select
intervening strategies and identify the resources needed to resolve the presenting
issues
What does assessment in empowerment social work practice include?
identifying the strengths of clients systems, assessing resource capabilities and framing
solutions
What types of social workers form partnerships, articulate situations and define
directions?
engagement social workers
What is "assessing resource capabilities"?
the dynamic process of gathering information in order to understand clients' challenges
What is the purpose of assessment?
to understand the problem and ascertain ways to reduce its impact
_____ generally refers to the abilities and potential of human systems to
negotiate favorably with their environment
competence
____ help define the pertinent problems, issues and needs inherent in the
situation and to heighten one's awareness of clients' strengths
social studies
Examples of Social Studies
case histories, social histories, situational analyses, social surveys, community surveys,
policy or program analyses, social research
Cultural context factors
, - circumstances of immigration
- traditions about holidays
- religious rituals
- health practices
- values about community, family, work, education and help-seeking
What type of social worker identifies strengths, assesses resource capabilities
and frames solutions?
assessment social workers
_____ is a process through which social workers and clients draw on their mutual
resources to transform goals and objectives into plans of action
framing possible solutions
What are clients' goals?
statements that specify what the clients hope to achieve through the helping relationship
____ & _____ are the index by which clients and social workers measure change
and evaluate success
goals and objectives
Eco-map
- a tool that helps workers and clients visualize clients' environmental resources and
constraints
- a picture that shows relationships between client systems and their environmental
systems
What is partializing?
a technique social workers and clients use to separate the overall goal into workable,
manageable parts
_____ translate goals into strategies that work toward solutions
plans of action
What is intervention?
the social work process of implementing and concluding plans of actions
What is evaluation?
the process of monitoring and measuring the success of intervention activities
