2024 Wellcare ACT Mastery Exam | 100% Correct
Answers | Verified | Latest 2024 Version
Enrollment applications must be received by Wellcare no later than ___ calendar day(s) following receipt
from the beneficiary. - ✔✔1
Which elements are available as part of Wellcare's Sales Support model? - ✔✔All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan premiums -
✔✔False
Prior to completing the enrollment form, broker/agents should always confirm the beneficiary's primary
care provider (PCP) and/or specialists - ✔✔True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing score of 85% or
higher to successfully complete this course - ✔✔True
Brokers/Agents may be investigated after being suspected of noncompliant activity reported through a -
✔✔Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action Plan. -
✔✔False
Wellcare does not need to be informed of all marketing/sales events at which plans or materials will be
presented or distributed (formaland informal). - ✔✔False
Marketing benefits in a service area where those benefits are not available is prohibited and considered
misleading unless that is unavoidable because of local/regional or media use. - ✔✔True
, CustomPoint sales material order dates will be posted on Wellcare.com - ✔✔False
The online Centene Workbench self-service portal enables you to - ✔✔All of these
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than one MA plan
provider. The disclaimer must be: - ✔✔Included in any marketing materials, including print materials and
television advertisements developed, used, or distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email, online chat, or other
electronic means of communication (regardless of content).
Brokers/Agents can access the following resources under the Shared Resources section in Centene
Workbench. - ✔✔All of these
Which of the following is not an example of Protected Health Information (PHI)? - ✔✔Library Card
When a paper SOA form is used, it must be completed __________ hosting the sales presentation. -
✔✔48 Hours prior to
Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-assisted electronic
enrollments. - ✔✔True
When explaining the provider network for D-SNPs and C-SNPs: - ✔✔Avoid submitting applications with
no primary care provider (PCP) to assist these higher-risk members.
If a member is not connected to a primary care provider (PCP), we should always encourage and assist
with connecting them with an in-network doctor
Answers | Verified | Latest 2024 Version
Enrollment applications must be received by Wellcare no later than ___ calendar day(s) following receipt
from the beneficiary. - ✔✔1
Which elements are available as part of Wellcare's Sales Support model? - ✔✔All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan premiums -
✔✔False
Prior to completing the enrollment form, broker/agents should always confirm the beneficiary's primary
care provider (PCP) and/or specialists - ✔✔True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing score of 85% or
higher to successfully complete this course - ✔✔True
Brokers/Agents may be investigated after being suspected of noncompliant activity reported through a -
✔✔Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action Plan. -
✔✔False
Wellcare does not need to be informed of all marketing/sales events at which plans or materials will be
presented or distributed (formaland informal). - ✔✔False
Marketing benefits in a service area where those benefits are not available is prohibited and considered
misleading unless that is unavoidable because of local/regional or media use. - ✔✔True
, CustomPoint sales material order dates will be posted on Wellcare.com - ✔✔False
The online Centene Workbench self-service portal enables you to - ✔✔All of these
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than one MA plan
provider. The disclaimer must be: - ✔✔Included in any marketing materials, including print materials and
television advertisements developed, used, or distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email, online chat, or other
electronic means of communication (regardless of content).
Brokers/Agents can access the following resources under the Shared Resources section in Centene
Workbench. - ✔✔All of these
Which of the following is not an example of Protected Health Information (PHI)? - ✔✔Library Card
When a paper SOA form is used, it must be completed __________ hosting the sales presentation. -
✔✔48 Hours prior to
Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-assisted electronic
enrollments. - ✔✔True
When explaining the provider network for D-SNPs and C-SNPs: - ✔✔Avoid submitting applications with
no primary care provider (PCP) to assist these higher-risk members.
If a member is not connected to a primary care provider (PCP), we should always encourage and assist
with connecting them with an in-network doctor
