SALESFORCE USER EXPERIENCE DESINER EXAM 1 - SALESFORCE UX DESIGNER CERTIFICATION ACTUAL EXAM 100 REAL QUESTIONS AND CORRECT ANSWERS AGRADE

Which is an important principle of the Salesforce personas? - ANSWER They are based on user's goals, behaviors, and motivations. Which of these can help you integrate personas into your design and development process? - ANSWER Schedule a meeting with your colleagues to introduce the personas and collaborate on writing user stories. The alteration of behavior by subjects of a study due to their awareness of being observed. - ANSWER The Hawthorne Effect. What is the contrast ration between text and text background (from Web Content Accessibility Guidelines WCAG 2.0) - ANSWER At least 4.5 to 1. If font is at least 24 px. Or is 19 px bold, the minimum drops to 3 to 1. What methods focus on what people say? - ANSWER Attitudinal methods. Two factors that should be taken into consideration when formulating discovery questions. - ANSWER 1. Aim: the intent of your work - what your you trying to find out? 2. Scope: Who you're researching and how you're doing your analysis. UX designer wants to communicate the value of diversity, inclusion, and equality in design. Which 3 business outcomes represent these values? - ANSWER 1. Greater market share 2. Economic growth 3. Critical investing. The visual representation of business processes. - ANSWER Process mapping What is a storyboard? - ANSWER Sequence of illustrations that help designers and stakeholders visualize how users interact with your product or service at each stage of their journey. What makes an undeniable pitch for an innovation project? - ANSWER A clear description of the concept, an advanced prototype, a business case, and an implementation plan. Name 4 most critical value drivers. - ANSWER 1. Increasing revenue 2. reducing cost 3. improving productivity 4. increasing strategic capabilities 4 ways to win over skeptics - ANSWER 1. Include an executive summary with the most important business value related headlines. 2. Summarize the market size and opportunity and gain some credibility with 3rd party data. 3. Highlight the key business levers and metrics associated with the first phase. 4. Compare the financial benefit vs. cost. Make sure the scale is tipped in your favor. Which is the best research method to help understand what people do? - ANSWER Behavioral 5 principles of UPN (Universal Process Notation) - ANSWER 1. No more than 8-10 activity boxes on a screen. 2. Drill down from an activity box to a lower level to describe the detail. 3. Attach supporting information to an activity box 4. View and edit controlled by access. 5. Version control and history of changes at a diagram level.