SALESFORCE UX DESIGNER CERTIFICATION ACTUAL EXAM 2- 200 REAL VERIFIED QUESTIONS AND CORRECT ANSWERS AGRADE.

When you're in the discovery phase, what should you think about when shaping your discovery questions? A. Participant compensation is significant and you interview people only outside of their work hours B. You should always recruit the widest range of people for your study (even if they're entirely unrelated to the focus of the problem you're researching). C. Each of your stakeholders' desired outcomes, so that you can align your findings to them as closely as possible D. The aim and scope of your study, what you're exploring , and which people you plan to interview - ANSWER D Which is the best research method to help understand what people do? A. Attitudinal B. Behavioral C. Quantitative D. Qualitative - ANSWER B Cloud Kicks is adding a new product line and asks its UX designer to conduct research to learn how its customers organize products and services. Which research method should be used? A. Web analytics B. A/B Testing C. Card sorting D. Eye tracking testing - ANSWER C. Card Sorting What is Card Sorting? - ANSWER Card sorting is a UX research technique in which users organize topics into groups. Which is an important principle of the Salesforce personas? A. They are tied to the users' titles and roles B. They focus on users' demographic characteristics C. They are based on users' goals, behaviors, and motivations. D. They are based only on the things users do in the Salesforce platform, rather than on all of their job responsibilities. - ANSWER C. Which of these can help you integrate personas into your design and development process? A. Send an email to the project team with all personas listed, assuming priority and value will be obvious. B. Make sure the project team focuses equally on all of the personas rather than aligning on a primary persona. C. Encourage the project team to only focus on the revenuegenerating personas first.