Service Cloud Consultant Certification Exam Questions And Answers (Verified And Updated)

Service Cloud Consultant Certification Exam Questions And Answers (Verified And Updated) To setup entitlement process, what must you do A: Set up Service Contracts with Contract Line Items B: Specify actions that you'll add to you entitlement process C: setup milestones that you will add to the entitlement process D: Delete all pending actions in the entitlement process queue - answerC: setup milestones that you will add to the entitlement process To create an entitlement process, you must complete the following - answer1: Name | Setup Customize | Entitlement Management | Entitlement Processes 2: Click New Entitlement Process 3: Enter a name and description 4: Select the Active Checkbox to enable the process 5: Choose the criteria from cases to enter and exit the entitlement process 6: Click Save An Administration must select milestones from an existing list of available milestones A: True B: False - answerB: False, you can select existing or create new milestones Which actions can you add to a milestone A: Success Actions B: Repeat Actions C: Warning Actions D: Violation actions - answerA: Success Actions C: Warning Actions