Salesforce Service Cloud Consultant Exam Questions With 100% Correct Answers

Salesforce Service Cloud Consultant Exam Questions With 100% Correct Answers Support Processes - answerDetail the values for the Status field on Cases Case Queues - answerLocations Where Cases can be routed to await agent processing. Can be created for: Product Categories Customer Types Service Levels Assignment Rules - answerAutomatically route cases to the appropriate user or queue and automatically add predefined case teams to the case. Workflow Rules - answercan be configured to automate tasks, email alerts, field updates, and outbound messages. Email to case - answerautomatically creates a case from an inbound email, populates the case fields, tracks responses, associates the contact to the case, and follows assignment rules. Auto Response Rules - answerSends Automatic Email Responses to customers who submitted a case through: - email to case - web to case - portals Escalation Rules - answerdefine automated actions when cases with specific criteria are open after a specified period of time. Surveys - answerCapture Customer Satisfaction Data - Sent to user or contact's external email addresses - can be filled out anonymously.