Starbucks Barista Certification Exam Practice Questions and Answers

Starbucks Barista Certification Exam Practice
Questions and Answers
What is the Starbucks Experience?
the exceptional customer service we create everyday in our stores


what is the "third place"?
our store; supposed to be the relaxing place outside of home.


What is the Starbucks logo?
Siren


Why are we a "different kind of company"?
we create connections with customers, lead with heart, nurture with soul, create trust


Starbucks Coffee Categories
Core, seasonal favorites, starbucks reserve, VIA ready brew, verismo system, keurig k cups, aged
coffees, decaffeinated


Customer Service Vision and Pillars
Vision: goal we want to achieve
Pillars: how we want to do it
anticipate, connect, personalize, own


"LATTE"
Listen and ask questions
Apologize
Take Action
Thank
Ensure Satisfaction


Shorts get how many shots?
1


Talls get how many shots?
1


Grandes get how many shots?
2


Ventis get how many shots?
2


Venti Colds get how many shots?
3

, Shorts get how many pumps of syrup?
2


Talls get how many pumps of syrup?
3


Grandes get how many pumps of syrup?
4


Ventis get how many pumps of syrup?
5


Venti Colds get how many pumps of syrup?
6


Trenta Colds get how many pumps of syrup?
7


tall frappuccinos get how many pumps of syrup?
1


grande frappuccinos get how many pumps of syrup?
2


iced venti frappuccinos get how many pumps of syrup?
2


tall frappuccinos get how many scoops of inclusions?
2


grande fraps get how many scoops of inclusions?
3


venti fraps get how many scoops of inclusions?
4


tall fraps get how many pumps of mocha?
1


grande fraps get how many pumps of mocha?
2