Milady Esthetics Chapter 4 Exam Questions
With Verified Answers
Client consultation
Also known as the needs assessment; the verbal communication with a client that determines what
the client's needs are and how to achieve the desired results.
Communication
The act of successfully sharing information between two people, or groups of people, so that it is
effectively understood.
Consent form
A customary written agreement between. The client and esthetician (salon/spa) for applying a
particular treatment, whether routine or preoperative.
Reflective listening
Listening to the client and then repeating, in your own words, what you think the client is telling you.
List the golden rules of Human relations
Respond calmly instead of reacting.
Believe in yourself.
Talk less, listen more.
Be attentive.
Take your own temperature.
How should you prepare for a client consultation?
Have a pen and intake form along with vendor supplied or salon manufactured pamphlets, photos,
articles, or clinical research papers will help you to prevent the services or explain the benefits of
certain ingredients that will be used to perform a treatment.
List and describe the 10 elements of a successful client consultation.
Review the intake form that your client filled out, take a few minutes to develop rapport with the
client and get the consultation going.
Assess your clients current goals and objectives.
Preference, ask what products your client is currently using.
Analyze, use a magnifying loupe and/or wood's lamp to asses the client's skin.
Lifestyle, ask your client about her career and personal lifestyle.
Show and tell, review the various treatment options.
Suggest, once you have enough information to make valid suggestions, narrow the treatment options
based on the following:lifestyle, skin type, skin conditions, Fitzpatrick typing.
Sun exposure, maintenance, repeat.
Name some types of information that should go on a client consultation card.
Primary reason for visit? Have you had a facial before?
Name.
Emergency contact/Dr.
How should you handle tardy clients?
Set a limited amount to of time they allow clients to be late before they require them to reschedule.
With Verified Answers
Client consultation
Also known as the needs assessment; the verbal communication with a client that determines what
the client's needs are and how to achieve the desired results.
Communication
The act of successfully sharing information between two people, or groups of people, so that it is
effectively understood.
Consent form
A customary written agreement between. The client and esthetician (salon/spa) for applying a
particular treatment, whether routine or preoperative.
Reflective listening
Listening to the client and then repeating, in your own words, what you think the client is telling you.
List the golden rules of Human relations
Respond calmly instead of reacting.
Believe in yourself.
Talk less, listen more.
Be attentive.
Take your own temperature.
How should you prepare for a client consultation?
Have a pen and intake form along with vendor supplied or salon manufactured pamphlets, photos,
articles, or clinical research papers will help you to prevent the services or explain the benefits of
certain ingredients that will be used to perform a treatment.
List and describe the 10 elements of a successful client consultation.
Review the intake form that your client filled out, take a few minutes to develop rapport with the
client and get the consultation going.
Assess your clients current goals and objectives.
Preference, ask what products your client is currently using.
Analyze, use a magnifying loupe and/or wood's lamp to asses the client's skin.
Lifestyle, ask your client about her career and personal lifestyle.
Show and tell, review the various treatment options.
Suggest, once you have enough information to make valid suggestions, narrow the treatment options
based on the following:lifestyle, skin type, skin conditions, Fitzpatrick typing.
Sun exposure, maintenance, repeat.
Name some types of information that should go on a client consultation card.
Primary reason for visit? Have you had a facial before?
Name.
Emergency contact/Dr.
How should you handle tardy clients?
Set a limited amount to of time they allow clients to be late before they require them to reschedule.
