Hospitality and Tourism DECA Exam
Questions With Answers
As a primary source of law, federal statutes are enacted by...
A. administrative agencies
B. the U.S. supreme court
C. The U.S. congress
D. the House of Representatives
C
A restaurant wants to open a second location, but it doesn't have the necessary money to do so.
However, it is able to borrow money from a ___ to open the new facility...
A. creditor
B. debtor
C. borrower
D. wholesaler
A
David and Ella are in business together and each of them has unlimited liability. David and Ella's
business is an example a a...
A. franchise
B. corporation
C. joint venture
D. general partnership
D
Which of the following is one of the rights of customers who use the services of the hospitality
industry...
A. safe environment
B. reasonable price
C. guaranteed satisfaction
D. efficient registration
A
Which of the following is the most common channel of distribution for consumer goods...
A. producer to retailer to consumer
B. producer to wholesaler to retailer to consumer
C. producer to consumer
D. producer to agents to wholesaler to retailer to consumer
B
What might result if a manufacturer begins to sell directly to large businesses rather than through
traditional wholesalers?...
A. exclusive distribution
B. horizontal channel conflict
C. vertical channel conflict
D. reverse distribution
C
What type of information concerning policies and procedures do employees often extract from an
internal business report?...
,A. customer profiles
B. new personnel regulations
C. industry research data
D. former local competitors
B
Employees are more likely to be able to correctly follow directions if those directions are explained
in...
A. excessive detail
B. complex terminology
C. chronological order
D. technical language
C
Due to a slump in sales, the RLT Company has decided to lay off 45 workers. Walter, an RLT manager,
must choose three employees from within his department to let go. Although it would be easy to
allow his emotions to influence his actions, Walter must base his decision regarding the layoffs strictly
on facts and data. Walter must be able to defend his decision...
A. subjectively
B. objectively
C. quarterly
D. inductively
B
Before organizing an oral presentation, the presenter should...
A. prepare appropriate visual aids
B. determine the size of the audience
C. gather information from a variety of sources
D. determine the purpose or nature of the message
D
Your boss wants you to give a presentation at your next staff meeting, and she asks you to include
graphic aids. Your boss is referring to...
A. your style of clothing
B. charts or pictures
C. facial expressions
D. dialogue with your colleagues
B
When writing a letter of inquiry, when should you identify the purpose of your letter?...
A. after describing your company
B. at the beginning of the letter
C. once the recipient has agreed to meet with you
D. after identifying what prompted your inquiry (such as an advertisement)
B
If a manager wants to be sure she correctly interprets her employees' nonverbal cues, how should she
communicate with them?...
A. by telephone
B. face-to-face
C. by email
, D. through an office-wide memo
B
Kayla replies to Mrs. Patterson by saying, "The ProSpin GX2 blender is currently on backorder, but we
expect to have another shipment in our warehouse by the end of this week." What is Kayla doing?
A. using a merchandising approach
B. describing a product's features
C. determining the customer's buying motive
D. responding to a customer's inquiry
D
Richard is giving a presentation at a conference in his industry. He fails to adequately prepare, shows
up late for his presentation, and doesn't do a good job. What effect will his poor performance have on
his company?...
A. it will reflect positively on the company
B. it will only reflect on Richard's image
C. it will not have any effect on the company
D. it will reflect poorly on his company's image
D
Which of the following is a true statement regarding the Fair Information Practice Principles...
A. they are not enforceable laws
B. they do not cover online privacy issues
C. they apply only to service businesses
D. they are published by consumer reports magazine
A
What aspect of distribution is of major importance to businesses?...
A. inventory control
B. volume discount
C. buying process
D. vendor selection
A
Seeing a movie at a theatre would be considered a(n) __________ want...
A. unlimited
B. economic
C. limited
D. noneconomic
B
A team of employees is responsible for researching potential demand for a business's brand new
product. The factor that is most likely to affect demand for this product is the...
A. product's utility
B. costs of production
C. government's policy
D. number of producers
A
Questions With Answers
As a primary source of law, federal statutes are enacted by...
A. administrative agencies
B. the U.S. supreme court
C. The U.S. congress
D. the House of Representatives
C
A restaurant wants to open a second location, but it doesn't have the necessary money to do so.
However, it is able to borrow money from a ___ to open the new facility...
A. creditor
B. debtor
C. borrower
D. wholesaler
A
David and Ella are in business together and each of them has unlimited liability. David and Ella's
business is an example a a...
A. franchise
B. corporation
C. joint venture
D. general partnership
D
Which of the following is one of the rights of customers who use the services of the hospitality
industry...
A. safe environment
B. reasonable price
C. guaranteed satisfaction
D. efficient registration
A
Which of the following is the most common channel of distribution for consumer goods...
A. producer to retailer to consumer
B. producer to wholesaler to retailer to consumer
C. producer to consumer
D. producer to agents to wholesaler to retailer to consumer
B
What might result if a manufacturer begins to sell directly to large businesses rather than through
traditional wholesalers?...
A. exclusive distribution
B. horizontal channel conflict
C. vertical channel conflict
D. reverse distribution
C
What type of information concerning policies and procedures do employees often extract from an
internal business report?...
,A. customer profiles
B. new personnel regulations
C. industry research data
D. former local competitors
B
Employees are more likely to be able to correctly follow directions if those directions are explained
in...
A. excessive detail
B. complex terminology
C. chronological order
D. technical language
C
Due to a slump in sales, the RLT Company has decided to lay off 45 workers. Walter, an RLT manager,
must choose three employees from within his department to let go. Although it would be easy to
allow his emotions to influence his actions, Walter must base his decision regarding the layoffs strictly
on facts and data. Walter must be able to defend his decision...
A. subjectively
B. objectively
C. quarterly
D. inductively
B
Before organizing an oral presentation, the presenter should...
A. prepare appropriate visual aids
B. determine the size of the audience
C. gather information from a variety of sources
D. determine the purpose or nature of the message
D
Your boss wants you to give a presentation at your next staff meeting, and she asks you to include
graphic aids. Your boss is referring to...
A. your style of clothing
B. charts or pictures
C. facial expressions
D. dialogue with your colleagues
B
When writing a letter of inquiry, when should you identify the purpose of your letter?...
A. after describing your company
B. at the beginning of the letter
C. once the recipient has agreed to meet with you
D. after identifying what prompted your inquiry (such as an advertisement)
B
If a manager wants to be sure she correctly interprets her employees' nonverbal cues, how should she
communicate with them?...
A. by telephone
B. face-to-face
C. by email
, D. through an office-wide memo
B
Kayla replies to Mrs. Patterson by saying, "The ProSpin GX2 blender is currently on backorder, but we
expect to have another shipment in our warehouse by the end of this week." What is Kayla doing?
A. using a merchandising approach
B. describing a product's features
C. determining the customer's buying motive
D. responding to a customer's inquiry
D
Richard is giving a presentation at a conference in his industry. He fails to adequately prepare, shows
up late for his presentation, and doesn't do a good job. What effect will his poor performance have on
his company?...
A. it will reflect positively on the company
B. it will only reflect on Richard's image
C. it will not have any effect on the company
D. it will reflect poorly on his company's image
D
Which of the following is a true statement regarding the Fair Information Practice Principles...
A. they are not enforceable laws
B. they do not cover online privacy issues
C. they apply only to service businesses
D. they are published by consumer reports magazine
A
What aspect of distribution is of major importance to businesses?...
A. inventory control
B. volume discount
C. buying process
D. vendor selection
A
Seeing a movie at a theatre would be considered a(n) __________ want...
A. unlimited
B. economic
C. limited
D. noneconomic
B
A team of employees is responsible for researching potential demand for a business's brand new
product. The factor that is most likely to affect demand for this product is the...
A. product's utility
B. costs of production
C. government's policy
D. number of producers
A
