Hospitality and Tourism DECA Exam
Questions With Answers
a.m. room status report
A report detailing the status of each room, created by a housekeeping supervisor from section
housekeepers' reports, usually created by noon.
accessibility
The ease with which guests can enter, leave, and utilize a property, also applies to the ability of guests
in wheelchairs or needing other assistance to utilize a facility.
adjoining rooms
Two hotel rooms that are located next to each other, but not connected by a door.
airport hotel
A hotel located near an airport, usually offering shuttle service to and from the airport, as well as
meeting rooms, and early checkout.
à-la-carte menu
A menu on which each item carries its own price.
all-inclusive resort
A resort in which all amenities and services, including food and beverages, are included in the cost of
the room. Example: Club Med.
all-suite hotel
A hotel in which every room is a suite, with a bedroom and living room, catering to business travelers.
amenities
Services or goods offered to hotel guests in addition to a basic room, such as soaps, robes, a game
room, or a pool.
American plan
A hotel pricing plan that includes three meals with the cost of the room.
back of the house
The operational areas of a restaurant, especially the kitchen.
bed and breakfast (B&B)
A private residence that has been turned into an owner-operated commercial inn, usually with only
four or five guest rooms, and in which breakfast is included with the cost of the room.
bed and breakfast inn
A small inn, similar to but larger than a B&B (with as many as 30 rooms), which may also host
weddings or other special events, and in which breakfast is included with the cost of a room.
, bell hop
The hotel employee responsible for carrying guests' bags to their rooms.
bell service
A service offered by luxury hotels in which a bell hop carries customers' bags to their rooms for them.
bus staff
The employees in a restaurant who assist the waiters and waitresses, especially in clearing tables and
refilling water glasses and coffee cups.
campground
A lodging operation offering guests either a place to pitch a tent or a space to park a recreational
vehicle.
cashier
A person in a restaurant or hotel who takes customers' money and gives them change.
central reservation system (CRS)
A reservation system utilized by a hotel chain that allows customers to call one number, usually a toll-
free number, to make reservations at any hotel in the chain.
check-out (C/O)
Describes a room in which the guest is expected to check out that day.
cleaning caddy
A portable organizer that holds all the supplies needed for cleaning the bathroom in a hotel room.
commercial hotel
Usually a large hotel designed for business travelers, offering dining service, and often meeting rooms,
free breakfast, and other amenities.
complimentary room
A room for which the hotel does not charge a fee, often offered to a group paying for a specified
number of rooms.
concierge service
A service provided by full-service hotels in which employees at a guest service desk provide
information for guests, and sometimes secure restaurant reservations and theater tickets.
connecting rooms
Two hotel rooms that are located next to each other and are connected by a door.
continental breakfast
Questions With Answers
a.m. room status report
A report detailing the status of each room, created by a housekeeping supervisor from section
housekeepers' reports, usually created by noon.
accessibility
The ease with which guests can enter, leave, and utilize a property, also applies to the ability of guests
in wheelchairs or needing other assistance to utilize a facility.
adjoining rooms
Two hotel rooms that are located next to each other, but not connected by a door.
airport hotel
A hotel located near an airport, usually offering shuttle service to and from the airport, as well as
meeting rooms, and early checkout.
à-la-carte menu
A menu on which each item carries its own price.
all-inclusive resort
A resort in which all amenities and services, including food and beverages, are included in the cost of
the room. Example: Club Med.
all-suite hotel
A hotel in which every room is a suite, with a bedroom and living room, catering to business travelers.
amenities
Services or goods offered to hotel guests in addition to a basic room, such as soaps, robes, a game
room, or a pool.
American plan
A hotel pricing plan that includes three meals with the cost of the room.
back of the house
The operational areas of a restaurant, especially the kitchen.
bed and breakfast (B&B)
A private residence that has been turned into an owner-operated commercial inn, usually with only
four or five guest rooms, and in which breakfast is included with the cost of the room.
bed and breakfast inn
A small inn, similar to but larger than a B&B (with as many as 30 rooms), which may also host
weddings or other special events, and in which breakfast is included with the cost of a room.
, bell hop
The hotel employee responsible for carrying guests' bags to their rooms.
bell service
A service offered by luxury hotels in which a bell hop carries customers' bags to their rooms for them.
bus staff
The employees in a restaurant who assist the waiters and waitresses, especially in clearing tables and
refilling water glasses and coffee cups.
campground
A lodging operation offering guests either a place to pitch a tent or a space to park a recreational
vehicle.
cashier
A person in a restaurant or hotel who takes customers' money and gives them change.
central reservation system (CRS)
A reservation system utilized by a hotel chain that allows customers to call one number, usually a toll-
free number, to make reservations at any hotel in the chain.
check-out (C/O)
Describes a room in which the guest is expected to check out that day.
cleaning caddy
A portable organizer that holds all the supplies needed for cleaning the bathroom in a hotel room.
commercial hotel
Usually a large hotel designed for business travelers, offering dining service, and often meeting rooms,
free breakfast, and other amenities.
complimentary room
A room for which the hotel does not charge a fee, often offered to a group paying for a specified
number of rooms.
concierge service
A service provided by full-service hotels in which employees at a guest service desk provide
information for guests, and sometimes secure restaurant reservations and theater tickets.
connecting rooms
Two hotel rooms that are located next to each other and are connected by a door.
continental breakfast
