NRF RETAIL INDUSTRY FUNDAMENTALS EXAM QUESTIONS AND ANSWERS LATEST | 100% VERIFIED.

NRF RETAIL INDUSTRY FUNDAMENTALS EXAM QUESTIONS AND ANSWERS LATEST | 100% VERIFIED. Which of the following is most likely to be a role in a retail career? A. Buyer B. Mechanic C. Babysitter D. Therapist A. Buyer From the list below, select the business in the retail industry. A. Doctor's office B. Department store C. Car Repair Shop D. City Park B. Department Store A Person or a company that sells goods and/or services to a customer is called a A. seller B. customer C. consumer D. retailer D. retailer What's considered a retail service? A. Car wash B. New car C. Car engine repair D. New car tires A. Car wash What item is a retail product? A. Car tire warranty B. Car tire repair C. Car tire D. Car tire installation C. Car tire Which of the following skills are most helpful for a salesperson? A. Active listening and communication B. Quickness and accuracy C. Addition and subtraction D. Creativity and judgement A. Active listening and communication The physical goods (that can be touched) that can be bought and sold: A. Services B. Products NRF RETAIL INDUSTRY FUNDAMENTALS EXAM QUESTIONS AND ANSWERS LATEST | 100% VERIFIED C. Items D. Commerce B. Products Buys large quantities of product from manufacturers and sells them to retailers: A. Wholesaler B. Service Seller C. Franchiser D. Warehouse A. Wholesaler What organization oversees and controls workplace safety regulations? A. SOTP B. FLSA C. FMLA D. OSHA D. OSHA In the retail product cycle, what step comes after distribution of products? A. Selling B. Selection C. Allocation D. Distribution A. Selling The period key term in retail for a period of time that an item remains usable, or fit for consumption, is called: A. Expiration B. Shelf Life C. Inventory D. Spoiled B. Shelf Life The term for distributing merchandise from the manufacturer to retail locations is called: A. Receiving B. Refreshing C. Updating D. Allocation D. Allocation When distribution team members use replenishment reports to retrieve quantities of items to be sent to stores they are: A. Packing B. Picking C. Sending D. Mixing B. Picking Merchandise without an expiration date like electronics, tools and home goods typically have a longer: A. Run Time B. Conclusion C. End Date D. Shelf Life D. Shelf Life Who is responsible for making sure the safety exits aren't blocked and are free to be used in an emergency? A. Police Officer B. OSHA Officer C. Retail Employee D. Customer B. OSHA Officer What contributes to a negative brand? A. Inconsistent attributes and behaviors. B. Finding a way to go an extra step for the customer. C. Spending a little more time with customers. D. Knowing your customers backwards and forwards. A. Inconsistent attributes and behaviors. After a customer's television breaks and the customer learns it can't be fixed, the customer looks online to learn more about which televisions are sold at the different retailers nearby. Which phase of the customer life cycle does this example best represent? A. Phase 1 - Customer has a want/need B. Phase 2 - The customer considers different purchasing options C. Phase 3 - Customer goes to the store to buy the item D. Phase 4 - The customer likes or doesn't like their customer experience B. Phase 2 - The customer considers different purchasing options What does the "A" in SMART Goal Setting stand for? A. Able B. Accurate C. Achievable D. Accountable C. Achievable The customer's current television breaks the week before the Super Bowl. The customer is supposed to have a Super Bowl party and needs a new TV so the guests can watch the big game. Which phase of the customer life cycle does this example best represent? A. Phase 1 - Customer has a want/need B. Phase 2 - Customer loyalty life cycle C. Phase 3 - Customer goes to the store to buy the item D. Phase 4 - The customer likes or doesn't like their customer experience A. Phase 1 - Customer has a want/need Which of the following is a good tip for connecting with customers in a retail store? A. Leave them to shop on their own B. Answer the phone and tell them you will be right with them C. Greet within 30 seconds of their arrival D. Encourage the customer to shop more quickly C. Greet within 30 seconds of their arrival Companies measure whether they're reaching sales goals using KPIs, also called: A. Key Performance Indicators B. Key Professional Indices C. Key Partnering Indicators D. Key Performance Initials A. Key Performance Indicators Which of the following key performance indicators can be used to measure whether all employees in the company are reaching their sales goals? A. Number of sales per employee B. Number of sales per day C. Profit made per sale D. Overall company growth A. Number of sales per employee The unique way that employees interact with each other and their customers. Also, the personality of the company: A. Brand Promise B. Company Culture C. Distribution Mentality D. Shopper Expectations B. Company Culture The measurement of how happy the customer is with their shopping experience with a retailer is called: A. Brand Knowledge B. Product Knowledge C. Product Solutions D. Customer Satisfaction D. Customer Satisfaction In the customer loyalty life cycle, the customer has a want or need, then considers different purchasing options. What step comes next? A. Customer keeps shopping different places B. Customer likes or does not like the buying experience C. Customer chooses a buying option D. Customer purchases from the retailer again C. Customer chooses a buying option What does the "T" in SMART Goal Setting stand for?