Intro
to
Management
Final
Exam
with
100%
correct
answers
Definition
of
Management
-
ANS
Management
is
getting
work
done
through
others
How
Do
I
Get
Help
-
ANS
Step
1:
Do
your
homework
=
search
for
your
answer
first
Step
2:
Think
strategically
about
who
to
ask
Step
3:
Prepare
a
good
question
Step
4:
Be
patient,
kind,
&
professional
Types
of
Managers
-
ANS
Top
Management:
Think
3-5
years
into
future
Decisions
affect
everyone
President,
Chief
Skills
Needed:
Human
-
50%
Conceptual
-
35%
Technical
-
15%
Middle
Management:
Think
12-18
months
into
future
Decisions
affect
100s
of
people
Director,
Manager
Skills
Needed:
Human
-
50%
Conceptual
-
25%
Technical
-
25%
First-Line
Management: Think
2-3
weeks
into
future
Train
new
employees
Supervisors
Skills
Needed:
Human
-
50%
Conceptual
-
15%
Technical
-
35%
Team
Leaders
-
ANS
Help
team
work
efficiently
Models
-
ANS
A
useful
simplification
of
reality
Four
Functions
of
Managers
-
ANS
Planning:
Setting
goals
&
deciding
on
action
Developing
rules
&
procedures
Developing
budgets
&
plans
Organizing:
Identifying
jobs
to
be
done
Hiring
people
to
do
them
Establish
departments
&
chain
of
command
Leading:
Influence
others
to
get
job
done
Maintaining
morals
&
company
culture
Managing
conflicts
&
communication
Controlling:
Setting
standards
Comparing
performance
with
standards
Taking
corrective
action Gaining
Management
Skills
-
ANS
Sources
of
Learning:
Reading
Reflection
Relationships
Real
Experiences
Gains
Occur
Best
Through:
Combining
multiple
sources
Self-Management
Top
3
Mistakes
Managers
Make
-
ANS
Insensitive
to
others:
Abrasive,
intimidating,
bullying
style
Cold,
aloof,
arrogant
Betray
trust
Transition
to
Management
-
ANS
Manager's
Initial
Expectations:
Be
the
boss
Formal
authority
Manage
tasks
Job
is
not
managing
people
After
6
Months
as
a
Manager:
Initial
expectations
were
wrong
Fast
pace
Heavy
workload
Job
is
to
be
problem
solver
and
troubleshooter
for
subordinates
After
1
Year
as
a
Manager:
No
longer
a
doer
Communication,
listening,
and
positive
reinforcement Learning
to
adapt
to
and
control
stress
Job
is
people
development
Each
Stage
of
Self-Management
Process
-
ANS
Stages:
Self-Assessment
&
Planning
Goal
Setting
Self
&
Environmental
Control
Evaluating
&
Rewarding
Progress
Tips:
Who
am
I
now?
Who
do
I
want
to
be?
What're
my
strengths?
What
do
I
want
them
to
be?
What
am
I
doing
now?
What
do
I
want
to
be
doing?
Where
am
I
now?
Where
do
I
want
to
go?
Common
Mistake:
Not
having
any
standards
Ignoring
parts
of
our
identity
Emotional
Control
Activities
-
ANS
Count
Your
Blessings
(Based
on
the
work
of
Martin
Seligman):
This
makes
it
so
that
we
can
not
ignore
parts
of
our
identity
Morgenstern's
Time
Management
Tips
-
ANS
Assign
to-do
list
tasks
to
a
"home"
in
your
schedule
If
there
isn't
enough
time
to
do
all
the
tasks
you
can:
Delete;
don't
do
it
Delay;
put
if
off
until
later
Diminish;
make
it
less
or
smaller
Delegate;
is
there
someone
else
who
can
do
it?
to
Management
Final
Exam
with
100%
correct
answers
Definition
of
Management
-
ANS
Management
is
getting
work
done
through
others
How
Do
I
Get
Help
-
ANS
Step
1:
Do
your
homework
=
search
for
your
answer
first
Step
2:
Think
strategically
about
who
to
ask
Step
3:
Prepare
a
good
question
Step
4:
Be
patient,
kind,
&
professional
Types
of
Managers
-
ANS
Top
Management:
Think
3-5
years
into
future
Decisions
affect
everyone
President,
Chief
Skills
Needed:
Human
-
50%
Conceptual
-
35%
Technical
-
15%
Middle
Management:
Think
12-18
months
into
future
Decisions
affect
100s
of
people
Director,
Manager
Skills
Needed:
Human
-
50%
Conceptual
-
25%
Technical
-
25%
First-Line
Management: Think
2-3
weeks
into
future
Train
new
employees
Supervisors
Skills
Needed:
Human
-
50%
Conceptual
-
15%
Technical
-
35%
Team
Leaders
-
ANS
Help
team
work
efficiently
Models
-
ANS
A
useful
simplification
of
reality
Four
Functions
of
Managers
-
ANS
Planning:
Setting
goals
&
deciding
on
action
Developing
rules
&
procedures
Developing
budgets
&
plans
Organizing:
Identifying
jobs
to
be
done
Hiring
people
to
do
them
Establish
departments
&
chain
of
command
Leading:
Influence
others
to
get
job
done
Maintaining
morals
&
company
culture
Managing
conflicts
&
communication
Controlling:
Setting
standards
Comparing
performance
with
standards
Taking
corrective
action Gaining
Management
Skills
-
ANS
Sources
of
Learning:
Reading
Reflection
Relationships
Real
Experiences
Gains
Occur
Best
Through:
Combining
multiple
sources
Self-Management
Top
3
Mistakes
Managers
Make
-
ANS
Insensitive
to
others:
Abrasive,
intimidating,
bullying
style
Cold,
aloof,
arrogant
Betray
trust
Transition
to
Management
-
ANS
Manager's
Initial
Expectations:
Be
the
boss
Formal
authority
Manage
tasks
Job
is
not
managing
people
After
6
Months
as
a
Manager:
Initial
expectations
were
wrong
Fast
pace
Heavy
workload
Job
is
to
be
problem
solver
and
troubleshooter
for
subordinates
After
1
Year
as
a
Manager:
No
longer
a
doer
Communication,
listening,
and
positive
reinforcement Learning
to
adapt
to
and
control
stress
Job
is
people
development
Each
Stage
of
Self-Management
Process
-
ANS
Stages:
Self-Assessment
&
Planning
Goal
Setting
Self
&
Environmental
Control
Evaluating
&
Rewarding
Progress
Tips:
Who
am
I
now?
Who
do
I
want
to
be?
What're
my
strengths?
What
do
I
want
them
to
be?
What
am
I
doing
now?
What
do
I
want
to
be
doing?
Where
am
I
now?
Where
do
I
want
to
go?
Common
Mistake:
Not
having
any
standards
Ignoring
parts
of
our
identity
Emotional
Control
Activities
-
ANS
Count
Your
Blessings
(Based
on
the
work
of
Martin
Seligman):
This
makes
it
so
that
we
can
not
ignore
parts
of
our
identity
Morgenstern's
Time
Management
Tips
-
ANS
Assign
to-do
list
tasks
to
a
"home"
in
your
schedule
If
there
isn't
enough
time
to
do
all
the
tasks
you
can:
Delete;
don't
do
it
Delay;
put
if
off
until
later
Diminish;
make
it
less
or
smaller
Delegate;
is
there
someone
else
who
can
do
it?
