ARE 112 Exam 2 | 100% Correct Answers
| Verified | Latest 2024 Version
The term "SKA"has to do with:
a. the Deloitte case
b. Information technology
c. job design
d. ERP
e. value chain - ✔✔c. job design
Which of the following best describes Lou's approach to IBM:
a. All were seen to describe his "best" approached to differing problems
b. Supply chain
c. his use of the matrix management approach
d. Demand chain
e. Two of the answers provided are correct - ✔✔d. Demand chain
Thinking about how Lou "fixed" IBM and topics from the class, which of the following was most evident
in the book?
a. Power
b. Ethics
c. Two of the answers are correct
d. Centralization
e. BPR - ✔✔e. BPR
Which is the decision-making tool that could be used for a structured decision:
,a. span of control matrix
b. DSS
c. EIS
d. Delphi
e. ERP - ✔✔b.DSS
The primary difference between a project and a process is:
a. end results
b. where the project or process is situated in the organization
c. degree of externality to the organization
d. all the answers are characteristic of the difference between a project and a process
e. degree of complication - ✔✔a. end results
Timeliness and quality, from class, are parts of:
a. the value chain
b. the decision making definition
c. the component business model
d. strategic lenses
e. the attributes of information in the IT environment - ✔✔e. the attributes of information in the IT
environment
The terms bounded rationality and information symmetry and risk are related to:
a. decision environment
b. problems solved with the matrix management approach
c. the component model
d. two of the answers provided are correct
,e. problems with teams - ✔✔a. decision environment
In the IBM book when Lou arrived there was a tendency to measure performance internally rather than
by the marketplace. A way to describe this, from terms used in class, would be best by:
a. self-referencing groups
b. cultural stagnation
c. the component model
d. two of the answers are correct
e. matrix management - ✔✔a. self-referencing groups
In the Duke Hospital case the development of the "clinical pathways" is an example of the use or
development of:
a. None of the answers are correct.
b. threats to the change process
c. an ERP
d. the component model
e. a BPR - ✔✔e. BPR
The terms "One-to-many relationships" and "pointers" as discussed in class relate to:
a. IT
b. BPR
c. HR
d. the component model
e. Lou's organizational model - ✔✔a. IT
The terms "dispositional" and "situational" are related to:
, a. fundamental attribution error
b. the component model
c. "road blocks" from one of the cases in class
d. parts of the change management strategies
e. none of the answers are correct - ✔✔a. fundamental attribution error
A fair and equable distribution of benefits and harms is a characteristic or benefits of the:
a. two of the answers provided are correct
b. matrix approach
c. problems solved with delegation
d. justice rule
e. the component model - ✔✔d. justice rule
The "patterns in the middle" middle is found in the :
a. the change area first addressed by Lou
b. Deloitte case when they addressed the manages have staff and also reporting the audit partners
c. the component business model
d. what is changed with downsizing or smartizing or rightsizing
e. value chain - ✔✔c. the component business model
In class, the dashboard was used to displays:
a. the status in the value chain of a part
b. patient status in the Duke Hospital case
c. CSF's
| Verified | Latest 2024 Version
The term "SKA"has to do with:
a. the Deloitte case
b. Information technology
c. job design
d. ERP
e. value chain - ✔✔c. job design
Which of the following best describes Lou's approach to IBM:
a. All were seen to describe his "best" approached to differing problems
b. Supply chain
c. his use of the matrix management approach
d. Demand chain
e. Two of the answers provided are correct - ✔✔d. Demand chain
Thinking about how Lou "fixed" IBM and topics from the class, which of the following was most evident
in the book?
a. Power
b. Ethics
c. Two of the answers are correct
d. Centralization
e. BPR - ✔✔e. BPR
Which is the decision-making tool that could be used for a structured decision:
,a. span of control matrix
b. DSS
c. EIS
d. Delphi
e. ERP - ✔✔b.DSS
The primary difference between a project and a process is:
a. end results
b. where the project or process is situated in the organization
c. degree of externality to the organization
d. all the answers are characteristic of the difference between a project and a process
e. degree of complication - ✔✔a. end results
Timeliness and quality, from class, are parts of:
a. the value chain
b. the decision making definition
c. the component business model
d. strategic lenses
e. the attributes of information in the IT environment - ✔✔e. the attributes of information in the IT
environment
The terms bounded rationality and information symmetry and risk are related to:
a. decision environment
b. problems solved with the matrix management approach
c. the component model
d. two of the answers provided are correct
,e. problems with teams - ✔✔a. decision environment
In the IBM book when Lou arrived there was a tendency to measure performance internally rather than
by the marketplace. A way to describe this, from terms used in class, would be best by:
a. self-referencing groups
b. cultural stagnation
c. the component model
d. two of the answers are correct
e. matrix management - ✔✔a. self-referencing groups
In the Duke Hospital case the development of the "clinical pathways" is an example of the use or
development of:
a. None of the answers are correct.
b. threats to the change process
c. an ERP
d. the component model
e. a BPR - ✔✔e. BPR
The terms "One-to-many relationships" and "pointers" as discussed in class relate to:
a. IT
b. BPR
c. HR
d. the component model
e. Lou's organizational model - ✔✔a. IT
The terms "dispositional" and "situational" are related to:
, a. fundamental attribution error
b. the component model
c. "road blocks" from one of the cases in class
d. parts of the change management strategies
e. none of the answers are correct - ✔✔a. fundamental attribution error
A fair and equable distribution of benefits and harms is a characteristic or benefits of the:
a. two of the answers provided are correct
b. matrix approach
c. problems solved with delegation
d. justice rule
e. the component model - ✔✔d. justice rule
The "patterns in the middle" middle is found in the :
a. the change area first addressed by Lou
b. Deloitte case when they addressed the manages have staff and also reporting the audit partners
c. the component business model
d. what is changed with downsizing or smartizing or rightsizing
e. value chain - ✔✔c. the component business model
In class, the dashboard was used to displays:
a. the status in the value chain of a part
b. patient status in the Duke Hospital case
c. CSF's
