DECA Hospitality And Tourism Exam
Questions With Verified Answers
What is one of the main goals of law in the United States?
To provide justice
What is true regarding joint ventures and relationships?
Joint venture arrangements are usually short-term relationships
Which type of hotel security standard involves employing armed security guards in high-crime areas?
Personnel Related
Why should businesses coordinate distribution with pricing to successfully sell products to customers?
Most customers are only willing to pay a certain price
What is a way that you can use nonverbal communication to express your approval of an idea?
Smiling broadly
What is one of the qualities of a good telephone voice?
Varying tone
What type of letter should a business include when sending copies of a contract to a vendor?
Transmittal
Before writing informational messages, it is important for business employees to ______
Identify the audience
What should businesses include in a persuasive message?
Logical evidence
What is a guideline for employees to use in communicating with coworkers?
Think about what they want to say before they say it
Employees need to have a thorough knowledge of business policies in order to _____
Explain policies to customers
If a salesperson is positive that the customer tendered a ten-dollar bill, then the customer's statement
"I gave you a twenty-dollar bill" indicates a _____ customer?
Dishonest
A motor coach driving passengers from one destination to another is an example of _____ in the
hospitality and tourism industry
Place
, One of the reasons that human resources might be limited in some parts of the world is because of a
lack in _____
Training
Luxury goods and services usually have __________ demand
Elastic
One of the ways that a business can increase its profits is by _____
Increasing worker effeciency
One way that competition benefits business is by encouraging the creation of _____
New companies
One reason the United States provides assistance to underdeveloped nations is because it _____
Hopes they will become trading partners.
If the GDP is increasing, the amount of money financial institutions make available for consumer loans
will probably _____
Increase
When your self-concept is high, you usually believe that you are a(n) __________ person
Valuable
What is an example of behaving with honesty and integrity?
Not taking things that don't belong to you
What do employees rely on to make decisions about situations that are not covered by a rule or an
office policy?
Personal Code of Ethics
Another employee is upset because of a reprimand from the manager. You listen quietly and then
share how you handled a reprimand. You are demonstrating __________ behavior
Empathetic
A person who stands up for his/her own rights and shows respect for the rights of others is described
as _____
Assertive
One of the reasons that teams are important to businesses is that they can increase _____
Productivity
Several new employees are attending their first company picnic and will be meeting the families of
their coworkers. What topic should they avoid discussing?
Upcoming election
Questions With Verified Answers
What is one of the main goals of law in the United States?
To provide justice
What is true regarding joint ventures and relationships?
Joint venture arrangements are usually short-term relationships
Which type of hotel security standard involves employing armed security guards in high-crime areas?
Personnel Related
Why should businesses coordinate distribution with pricing to successfully sell products to customers?
Most customers are only willing to pay a certain price
What is a way that you can use nonverbal communication to express your approval of an idea?
Smiling broadly
What is one of the qualities of a good telephone voice?
Varying tone
What type of letter should a business include when sending copies of a contract to a vendor?
Transmittal
Before writing informational messages, it is important for business employees to ______
Identify the audience
What should businesses include in a persuasive message?
Logical evidence
What is a guideline for employees to use in communicating with coworkers?
Think about what they want to say before they say it
Employees need to have a thorough knowledge of business policies in order to _____
Explain policies to customers
If a salesperson is positive that the customer tendered a ten-dollar bill, then the customer's statement
"I gave you a twenty-dollar bill" indicates a _____ customer?
Dishonest
A motor coach driving passengers from one destination to another is an example of _____ in the
hospitality and tourism industry
Place
, One of the reasons that human resources might be limited in some parts of the world is because of a
lack in _____
Training
Luxury goods and services usually have __________ demand
Elastic
One of the ways that a business can increase its profits is by _____
Increasing worker effeciency
One way that competition benefits business is by encouraging the creation of _____
New companies
One reason the United States provides assistance to underdeveloped nations is because it _____
Hopes they will become trading partners.
If the GDP is increasing, the amount of money financial institutions make available for consumer loans
will probably _____
Increase
When your self-concept is high, you usually believe that you are a(n) __________ person
Valuable
What is an example of behaving with honesty and integrity?
Not taking things that don't belong to you
What do employees rely on to make decisions about situations that are not covered by a rule or an
office policy?
Personal Code of Ethics
Another employee is upset because of a reprimand from the manager. You listen quietly and then
share how you handled a reprimand. You are demonstrating __________ behavior
Empathetic
A person who stands up for his/her own rights and shows respect for the rights of others is described
as _____
Assertive
One of the reasons that teams are important to businesses is that they can increase _____
Productivity
Several new employees are attending their first company picnic and will be meeting the families of
their coworkers. What topic should they avoid discussing?
Upcoming election
