WGU Fundamentals for Success in Business
D072 test exam (questions and answers)
Ethics:
The principles that guide a person's behavior.
Legal:
An act that is allowed or is in conformity with the law of the land. This means that an act that is
defined as illegal is in defiance of the stated or established laws of a defined jurisdiction.
Legal Ethical:
When the law and personal or organizational ethics are in accordance with each other.
Legal-Unethical:
Dilemma in which established laws are not in accordance or do not uphold the ethical choice.
Illegal-Ethical:
Dilemma in which the ethical choice would be in violation of established laws.
Personal Ethics:
Codes, principles, and values that shape our interactions with others.
Values:
The stable goals that one has or life. Thing that are most important to the individual. Influenced by
early life experiences.
Morals:
Sets of rules that individuals develop based on cultural norms and beliefs. Passed down through
generations and characterize a cultural group.
Organizational Ethics:
A brand of applied ethics that focuses on rule, principles, and standards in the context of business
activities.
Explicit Values:
A well crafted mission statement that clearly states the principles that can be widely shared. Leaders
can refer to it to guide the creation of any new strategy or initiative and note its connection to the
company's principles when addressing employees, thus reinforcing the broader ethical system.
Thought During Judgment:
In several experiments, people are more likely to tell the truth when an honor code came at the
beginning of a form.
Incentives:
incentive programs must provide a variety of rewards to be effective. Companies that use pro social
incentives are likely to produce happier, more satisfied, and more loyal employees.
, Cultural Norms:
How peers actually behave, they tend to exert the most social influence. So if they are lying, cheating,
or stealing, the employees will most likely do the same.
Organizational Culture:
The shared values, beliefs, and norms of an organization that affect the strategies and operating
procedures of the business.
CSR
= Corporate Social Responsibility: Where a company voluntarily engages in actions that benefit society
at large
Stakeholders:
Include the company's employees, unions, investors, suppliers, consumers, local and national
governments and communities that me be affected by corporate activities such as construction,
manufacturing, and pollution.
Code of Ethics:
A guide that publicly sets out an organization's key values and ethical obligations.
Green washing:
When organizations carry about CSR missions in an inauthentic way, using them to increase publicity
rather than the spur real change.
Internal Transparency:
Degree to which an organization operates with openness, communication, and accountability.
Whistleblowers:
Those who tell the public or the authorities about alleged misconduct occurring in a government
department, private company, or organization.
Business Process Management (BPM):
The management initiative to design work processes so that they align with the organization's
strategic goals.
Relationship Management:
Involves strategies that govern how an organization maintains relationships with an audience.
Individual Contributor:
Someone who uses their personal skills to contribute to a team.
Manager:
someone responsible for a group of people, a department, or specific tasks within a company. The
role of a manager is to focus on helping his or her employees improve and achieve results.
D072 test exam (questions and answers)
Ethics:
The principles that guide a person's behavior.
Legal:
An act that is allowed or is in conformity with the law of the land. This means that an act that is
defined as illegal is in defiance of the stated or established laws of a defined jurisdiction.
Legal Ethical:
When the law and personal or organizational ethics are in accordance with each other.
Legal-Unethical:
Dilemma in which established laws are not in accordance or do not uphold the ethical choice.
Illegal-Ethical:
Dilemma in which the ethical choice would be in violation of established laws.
Personal Ethics:
Codes, principles, and values that shape our interactions with others.
Values:
The stable goals that one has or life. Thing that are most important to the individual. Influenced by
early life experiences.
Morals:
Sets of rules that individuals develop based on cultural norms and beliefs. Passed down through
generations and characterize a cultural group.
Organizational Ethics:
A brand of applied ethics that focuses on rule, principles, and standards in the context of business
activities.
Explicit Values:
A well crafted mission statement that clearly states the principles that can be widely shared. Leaders
can refer to it to guide the creation of any new strategy or initiative and note its connection to the
company's principles when addressing employees, thus reinforcing the broader ethical system.
Thought During Judgment:
In several experiments, people are more likely to tell the truth when an honor code came at the
beginning of a form.
Incentives:
incentive programs must provide a variety of rewards to be effective. Companies that use pro social
incentives are likely to produce happier, more satisfied, and more loyal employees.
, Cultural Norms:
How peers actually behave, they tend to exert the most social influence. So if they are lying, cheating,
or stealing, the employees will most likely do the same.
Organizational Culture:
The shared values, beliefs, and norms of an organization that affect the strategies and operating
procedures of the business.
CSR
= Corporate Social Responsibility: Where a company voluntarily engages in actions that benefit society
at large
Stakeholders:
Include the company's employees, unions, investors, suppliers, consumers, local and national
governments and communities that me be affected by corporate activities such as construction,
manufacturing, and pollution.
Code of Ethics:
A guide that publicly sets out an organization's key values and ethical obligations.
Green washing:
When organizations carry about CSR missions in an inauthentic way, using them to increase publicity
rather than the spur real change.
Internal Transparency:
Degree to which an organization operates with openness, communication, and accountability.
Whistleblowers:
Those who tell the public or the authorities about alleged misconduct occurring in a government
department, private company, or organization.
Business Process Management (BPM):
The management initiative to design work processes so that they align with the organization's
strategic goals.
Relationship Management:
Involves strategies that govern how an organization maintains relationships with an audience.
Individual Contributor:
Someone who uses their personal skills to contribute to a team.
Manager:
someone responsible for a group of people, a department, or specific tasks within a company. The
role of a manager is to focus on helping his or her employees improve and achieve results.
