Business Communications Final Exam
Questions With Answers
Workers with effective teamwork skills are typically considered to be more valuable employees than
talented and innovative solo players. ⊚ true ⊚ false
true
2) It is better to assign a task to individuals than to a group if the group's participants tend to be
"social loafers." ⊚ true ⊚ false
true
3) A twosome is classified as a small group. ⊚ true ⊚ false
false
4) Experts agree that the bigger the group, the more work it can get done. ⊚ true ⊚ false
false
5) As the team leader, Mi Sun has brought together experts in their individual fields. However, she
also made sure her team members are enthusiastic about being a part of the team and enjoy working
with others. What steps did Mi Sun take to make her group into a team? Check all that apply. A) She
put together competent team members. B) She made sure the members have a unified commitment.
C) She provided external support and recognition for the team. D) She chose members who enjoy a
collaborative work environment
A, B, D
6) Which of the following are examples of transformational leaders? Check all that apply. A) Burt and
many of his team members would willingly work overtime for their team leader, Lalit. B) George
credits his team leader Harini for inspiring him and his co-workers to achieve what seemed unlikely. C)
Karen drove Sean and other members of the team to meet the deadline, despite their complaints. D)
Lily and other team members feel that their team leader Claude tolerates their ideas.
A,B
7) A lack of sleep often (check all that apply) A) lowers the ethics of employees. B) lowers the
charisma of leaders. C) makes inspiring employees more difficult. D) makes leaders take on more
responsibilities.
A,B
8) Which of the following examples show the attributes of a team instead of a group? A) The manager
assigns the tasks to employees. B) The employees work together to produce a collective product. C)
Several employees each create a great product idea. D) The employees mainly focus on their personal
goals.
B
9) When employees feel cynical about the value of the workplace meetings they are required to
attend, this cynicism contributes to a negative organizational culture. ⊚ true ⊚ false
true
, 10) Three types of meetings are information-sharing, problem-solving, and ritual activities. ⊚ true ⊚
false
true
11) Meetings that function only as ritual activities are a waste of valuable time. ⊚ true ⊚ false
false
12) Web conferences are best for two-way audio-video interaction. ⊚ true ⊚ false
false
13) Which statement about meetings is true? A) Information sharing is the primary function of a ritual
activity. B) Common types of meetings include information-sharing meetings, problemsolving
meetings, and ritual activities. C) Although efficient meetings indicate an organization's health,
inefficient meetings are usually unrelated to a firm's culture. D) Each meeting should have only one
purpose: to ensure that it does not waste attendees' time.
B
14) Which statement about virtual meetings is true? A) Virtual meetings are often expensive. B)
Virtual meetings require participants to attend the entire meeting, even if their role is limited. C)
Virtual meetings can utilize asynchronous communication to allow people to participate at different
times. D) Virtual meetings are less likely than in-person meetings to be awkward and dull.
C
15) A meeting should probably be avoided if A) the items to be covered do not require discussion or
decision. B) the job requires input from a variety of people. C) participants are likely to suggest
controversial solutions. D) the decision to be made will require creative solutions.
A
16) Calista works as an IT manager for an engineering firm. When it comes time to replace the
company's computers, the firm's president gives Calista a budget and tells her to pick computers that
will best suit the company's needs. This is an example of making a decision through A) consensus. B)
majority vote. C) minority decision. D) expert opinion
D
17) A final report should provide background information, describe what occurred during the project,
summarize the results, and explain to audience members how they can obtain more detailed
information about the project. ⊚ true ⊚ false
true
18) A webinar could be an effective platform for customer onboarding, employee training, or a panel
discussion. ⊚ true ⊚ false
true
19) It is important to disallow questions from reporters during a press conference. ⊚ true ⊚ false
true
Questions With Answers
Workers with effective teamwork skills are typically considered to be more valuable employees than
talented and innovative solo players. ⊚ true ⊚ false
true
2) It is better to assign a task to individuals than to a group if the group's participants tend to be
"social loafers." ⊚ true ⊚ false
true
3) A twosome is classified as a small group. ⊚ true ⊚ false
false
4) Experts agree that the bigger the group, the more work it can get done. ⊚ true ⊚ false
false
5) As the team leader, Mi Sun has brought together experts in their individual fields. However, she
also made sure her team members are enthusiastic about being a part of the team and enjoy working
with others. What steps did Mi Sun take to make her group into a team? Check all that apply. A) She
put together competent team members. B) She made sure the members have a unified commitment.
C) She provided external support and recognition for the team. D) She chose members who enjoy a
collaborative work environment
A, B, D
6) Which of the following are examples of transformational leaders? Check all that apply. A) Burt and
many of his team members would willingly work overtime for their team leader, Lalit. B) George
credits his team leader Harini for inspiring him and his co-workers to achieve what seemed unlikely. C)
Karen drove Sean and other members of the team to meet the deadline, despite their complaints. D)
Lily and other team members feel that their team leader Claude tolerates their ideas.
A,B
7) A lack of sleep often (check all that apply) A) lowers the ethics of employees. B) lowers the
charisma of leaders. C) makes inspiring employees more difficult. D) makes leaders take on more
responsibilities.
A,B
8) Which of the following examples show the attributes of a team instead of a group? A) The manager
assigns the tasks to employees. B) The employees work together to produce a collective product. C)
Several employees each create a great product idea. D) The employees mainly focus on their personal
goals.
B
9) When employees feel cynical about the value of the workplace meetings they are required to
attend, this cynicism contributes to a negative organizational culture. ⊚ true ⊚ false
true
, 10) Three types of meetings are information-sharing, problem-solving, and ritual activities. ⊚ true ⊚
false
true
11) Meetings that function only as ritual activities are a waste of valuable time. ⊚ true ⊚ false
false
12) Web conferences are best for two-way audio-video interaction. ⊚ true ⊚ false
false
13) Which statement about meetings is true? A) Information sharing is the primary function of a ritual
activity. B) Common types of meetings include information-sharing meetings, problemsolving
meetings, and ritual activities. C) Although efficient meetings indicate an organization's health,
inefficient meetings are usually unrelated to a firm's culture. D) Each meeting should have only one
purpose: to ensure that it does not waste attendees' time.
B
14) Which statement about virtual meetings is true? A) Virtual meetings are often expensive. B)
Virtual meetings require participants to attend the entire meeting, even if their role is limited. C)
Virtual meetings can utilize asynchronous communication to allow people to participate at different
times. D) Virtual meetings are less likely than in-person meetings to be awkward and dull.
C
15) A meeting should probably be avoided if A) the items to be covered do not require discussion or
decision. B) the job requires input from a variety of people. C) participants are likely to suggest
controversial solutions. D) the decision to be made will require creative solutions.
A
16) Calista works as an IT manager for an engineering firm. When it comes time to replace the
company's computers, the firm's president gives Calista a budget and tells her to pick computers that
will best suit the company's needs. This is an example of making a decision through A) consensus. B)
majority vote. C) minority decision. D) expert opinion
D
17) A final report should provide background information, describe what occurred during the project,
summarize the results, and explain to audience members how they can obtain more detailed
information about the project. ⊚ true ⊚ false
true
18) A webinar could be an effective platform for customer onboarding, employee training, or a panel
discussion. ⊚ true ⊚ false
true
19) It is important to disallow questions from reporters during a press conference. ⊚ true ⊚ false
true
