Business Communications Final Exam
Questions With Answers
The three primary steps involved in preparing a business message are
planning, writing, and completing.
Which of the following is an advantage to utilizing the three-step writing process?
Your message will be more effective
During which step of the writing process do you define your purpose and audience profile?
Planning
If you devote sufficient time to planning a business message before you begin writing it, you can
expect all of the following outcomes EXCEPT
experiencing extra work and stress in the writing and completing stages.
Which of the following is NOT a general category common to business communication?
To negotiate
An example of a specific purpose for a business message would be
to inform employees about the new vacation policy.
What is one of the key goals related to the audience that should be developed within the specific
purpose of your message?
What the audience should do or think after receiving your message
Which of the following is defined as the characteristics and experiences that identify each of us as
individuals?
Diversity
Intercultural communication is the process of sending and receiving messages between people whose
cultural backgrounds
could lead them to interpret verbal and nonverbal signs differently.
Which of the following has a significant influence on how successfully a message is sent and received
among people of varying backgrounds?
Culture
In today's global business world, communication and culture
are so closely related that separating the two is virtually impossible.
What is the effect of increased workplace diversity on teams?
There is more challenge when working together closely
When decoding a message, on what do receivers base their assumptions about that message?
, The receiver's own culture
As an approach to resolving conflict during team activities, a ________ proposes that both sides can
satisfy their goals (at least to some extent) and seeks to minimize losses for everyone involved.
win-win strategy
Which of the following requires working together to meet complex challenges and is a key skill in a
wide variety of professions?
Collaboration
Which of the following is one of the advantages of using cross-functional teams for problem solving?
The diversity of opinions and experiences can lead to better decisions
All of the following EXCEPT ________ are elements of the group development process.
anticipation
Which type of team member role is most likely to work to help a team reach its goals?
Task-oriented
A hidden agenda refers to
individuals harboring motives, which they conceal from the rest of the group.
Which of the following is one of the essential goals of communication?
Sharing
What is the name of all the parties affected by the actions of an organization?
Stakeholders
If you start a company or become an executive in an established firm, you can expect to spend the
majority of your time
communicating
What can you do to show an audience how they will benefit from your message?
Offer compelling arguments and recommendations
What is the key reason why strong communication skills are important for your career?
You must be able to express your thoughts clearly and persuasively
To make communication efforts as effective as possible, communication should be
practical, factual, and clear.
Which of the following statements that would appear in a business message best reflects the "you"
attitude?
You will have your merchandise by July 15 if you send us your check for $25 today.
Questions With Answers
The three primary steps involved in preparing a business message are
planning, writing, and completing.
Which of the following is an advantage to utilizing the three-step writing process?
Your message will be more effective
During which step of the writing process do you define your purpose and audience profile?
Planning
If you devote sufficient time to planning a business message before you begin writing it, you can
expect all of the following outcomes EXCEPT
experiencing extra work and stress in the writing and completing stages.
Which of the following is NOT a general category common to business communication?
To negotiate
An example of a specific purpose for a business message would be
to inform employees about the new vacation policy.
What is one of the key goals related to the audience that should be developed within the specific
purpose of your message?
What the audience should do or think after receiving your message
Which of the following is defined as the characteristics and experiences that identify each of us as
individuals?
Diversity
Intercultural communication is the process of sending and receiving messages between people whose
cultural backgrounds
could lead them to interpret verbal and nonverbal signs differently.
Which of the following has a significant influence on how successfully a message is sent and received
among people of varying backgrounds?
Culture
In today's global business world, communication and culture
are so closely related that separating the two is virtually impossible.
What is the effect of increased workplace diversity on teams?
There is more challenge when working together closely
When decoding a message, on what do receivers base their assumptions about that message?
, The receiver's own culture
As an approach to resolving conflict during team activities, a ________ proposes that both sides can
satisfy their goals (at least to some extent) and seeks to minimize losses for everyone involved.
win-win strategy
Which of the following requires working together to meet complex challenges and is a key skill in a
wide variety of professions?
Collaboration
Which of the following is one of the advantages of using cross-functional teams for problem solving?
The diversity of opinions and experiences can lead to better decisions
All of the following EXCEPT ________ are elements of the group development process.
anticipation
Which type of team member role is most likely to work to help a team reach its goals?
Task-oriented
A hidden agenda refers to
individuals harboring motives, which they conceal from the rest of the group.
Which of the following is one of the essential goals of communication?
Sharing
What is the name of all the parties affected by the actions of an organization?
Stakeholders
If you start a company or become an executive in an established firm, you can expect to spend the
majority of your time
communicating
What can you do to show an audience how they will benefit from your message?
Offer compelling arguments and recommendations
What is the key reason why strong communication skills are important for your career?
You must be able to express your thoughts clearly and persuasively
To make communication efforts as effective as possible, communication should be
practical, factual, and clear.
Which of the following statements that would appear in a business message best reflects the "you"
attitude?
You will have your merchandise by July 15 if you send us your check for $25 today.
