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Which of the following is not one of the four basic strategies a company can employ to deal with
competitive forces?
A) focus on market niche
B) Compete on employee loyalty
C) Strengthen customer and supplier intimacy
D) Differentiate products
E) Low cost leadership - ✔✔B
A relocation control system that reports summaries on the total moving, house-hunting, and home
financing costs for employees in all company divisions would fall into the category of an:
A) MIS
B)CRM System
C)TPS
D)ESS
E)KMS - ✔✔A
A _______ is a collection of independent firms that use information technology to coordinate their value
chains to produce a product or service for a market collectively
A) value web
B)value chain
C)supply chain
D)business network - ✔✔A
Suppliers, customers, employees, products and services, and ______ are the five basic entities with
which business must deal
A) invoices and payments
B) manufacturing and production
, C)the environment
D)technology
E)sales and marketing - ✔✔A
Which of the following is an example of a key force in a firms broader, less immediate environment
A) Economic trends
B) Regulations
C) Competitors
D) Suppliers
E) Customers - ✔✔A
Verizon's implementation of a web-based digital dashboard to provide managers with real time
information, such as customer complaints, is an example of:
A) competitive advantage
B) A new product
C) improved flexibility
D) improved decision making
E)supplier intimacy - ✔✔not A
A computerized system that performs and records the daily activities necessary to conduct business is
classified as an:
A) A business intelligence system
B) transaction processing system
C) executive support system
D) management level system
E) decision support system - ✔✔B
Which of the following is the best definition of an information system?
A) A global network that has universal standards