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quality assessment - ✔✔Facilities management responsibilities such as evaluating the effectiveness of
service, benchmarking, management of audits, and development of innovative improvements
What professional aspect of facilities management distinguishes it from related professions? -
✔✔coordination across traditionally separate disciplinary lines
How can a facilities manager best improve worker productivity - ✔✔improve the work environment
three dimensions of quality - ✔✔input, process, and output
What percent of a company's capital assets does the average facilities department manage? - ✔✔25%
What do facilities managers engage in to anticipate and respond appropriately to current and future
business trends? - ✔✔strategic planning
Facilities management responsibilities such as evaluating the effectiveness of service, benchmarking,
management of audits, and development of innovative improvements are all part of what function? -
✔✔quality assessment
What professional aspect of facilities management distinguishes it from related professions? -
✔✔coordination across traditionally separate disciplinary lines
What is the best way for a facilities manager to become more proactive and avoid crisis management? -
✔✔participate in discussions of the central management issues
How can a facilities manager best improve worker productivity? - ✔✔improve the work environment
,According to TQM/CQI literature, what are the three dimensions of quality? - ✔✔input, process, and
output
What percent of a company's capital assets does the average facilities department manage? - ✔✔25
percent
What do facilities managers engage in to anticipate and respond appropriately to current and future
business trends? - ✔✔strategic planning
In most companies, how are facilities departments viewed? - ✔✔as overhead
What is the most expensive element of most office and other white-collar workplaces? - ✔✔people
How can facilities management successfully affect the corporate mission? - ✔✔by linking asset planning
to corporate goals
Define property management - ✔✔The process of maintaining and creating value in real property
consistent with the owner's objectives and in compliance with the highest standard of professional
ethics. In real estate, the process of profitable operation and management of owned, leased, or
subleased real property for a building owner, developer, or land lord.
Define asset management - ✔✔Asset management: Maximizing value to a portfolio of properties from
acquisition to disposition within the objectives defined by the owner. Asset management uses strategic
planning, investment analysis, and the positioning of a property in the market place.
Facility management, or inside-out view? - ✔✔The facility manager looks from inside the business out to
the external environment of economic forces, the marketplace, corporate competition, etc., through the
eyes of a manager of a given business. A facility is a tool that enables the company to survive and
prosper in its external environment.
, Real property, or outside-in view? - ✔✔A real estate organization views the facility as a building, a
commercial property designed to produce revenue. The building does not support the real property
business; it is the business.
What do all facilities management functions have aspects of? - ✔✔strategy and tactics
What facilities activity usually produces the best overall financial and qualitative performance? -
✔✔devising a good strategy
Define a program. - ✔✔any kind of work activities that the facilities manager wants specifically to
manage and track on an ongoing basis
Define a project. - ✔✔a set of tasks related to the achievement of a specific objective
Behind personnel, what is the second largest expense on company ledgers? - ✔✔facilities
What is situational analysis? - ✔✔capturing information about each external element that can have an
influence on the facilities department in the coming year
What is the definition of a capitalized project? - ✔✔projects that create assets with lasting value
What is the strategy that enables facilities managers to accommodate rapid changes in space needs? -
✔✔lease management
What are some tactical activities associated with a strategic function? - ✔✔construction project
management; alteration, renovation, and workplace installation; and workplace planning, allocation, and
management
What are the two types of tactical activities? - ✔✔Processes and procedures