COB 202 Exam Review 2024
when do people work harder **** *they have greater control over their work
environment
*they are motivated by positive peer pressure from teammates
6 major benefits of studying human relations **** 1. acquire valid info about human
behavior
2. develop skills in dealing with people
3. learn to cope with job problems
4. cope with personal problem
5. capitalize on opportunities
6. demonstrate potential for advancement
acquire valid info about human behavior **** * need to understand how people think
and act
* provides basic knowledge of interpersonal relationships
develop skills in dealing with people **** - communicate with others
- work well on teams
- manage stress
- behave confidently
learn to cope with job problems **** - dealing with difficult people
- handling overwhelming workloads
cope with personal problems **** - self-defeating behavior
- dealing with a difficult coworker
- overcoming low self-confidence
-reducing job stress
capitalize on opportunities **** - developing your career
- becoming a stronger leader
- becoming more creative
Demonstrate potential for advancement **** - Skill and knowledge about human
relations is important for advancement in the workplace
- Upper management typically has strong human relations skills in addition to technical
skills and job knowledge
, Six Ways that Work and Personal Life Influence Each Other **** 1. Job satisfaction
enhances life satisfaction
2. An unsatisfying job can damage physical health (e.g. stress)
3. Relationships with people on and off the job influence each other
4. Certain human relations skills contribute to success in both work and personal life
(e.g. conflict resolution)
5. Behavior at work is closely related to behavior at home
6. Work/life balance allows individuals to be more productive and satisfied
public self **** what a person communicates about him/herself and what others
actually perceive about the person
Private self: **** actual person an individual may be
Alternative self: **** an understanding of the self based on what could have been if
something in the past had happened differently
Six Sources of Information that Contribute to Self-Understanding **** 1. General
information about human behavior
2. Informal feedback (e.g. friends & family)
3. Feedback from supervisors (e.g. performance evaluation)
4. Feedback from co-workers (e.g. peer evaluations)
5. Feedback from self-assessment questionnaires
6. The Johari Window
Johari Window **** self (top) others (side)
solicit feedback (top)
give feedback (left)
Open Area (known to self and others, top left)
Blind Area (blind to self, seen by others, top right)
Hidden Area (open to self, hidden from others, bottom left)
Unknown Area (unknown to self and others, bottom right)
Two self - evaluation traps (potential problems): **** 1. Negative self evaluation-
making comparisons to some arbitrary standard of behavior (lowers self-esteem)
2. Overestimating one's own competence
solution to self-evaluation traps **** search for honest and objective feedback to
supplement self - evaluation
Human Relations Movement **** - Scientific Management Theory
- Hawthorne studies
- Threat of unionization
- Industrial humanism
- Theory X and Theory Y of Douglas McGregor
when do people work harder **** *they have greater control over their work
environment
*they are motivated by positive peer pressure from teammates
6 major benefits of studying human relations **** 1. acquire valid info about human
behavior
2. develop skills in dealing with people
3. learn to cope with job problems
4. cope with personal problem
5. capitalize on opportunities
6. demonstrate potential for advancement
acquire valid info about human behavior **** * need to understand how people think
and act
* provides basic knowledge of interpersonal relationships
develop skills in dealing with people **** - communicate with others
- work well on teams
- manage stress
- behave confidently
learn to cope with job problems **** - dealing with difficult people
- handling overwhelming workloads
cope with personal problems **** - self-defeating behavior
- dealing with a difficult coworker
- overcoming low self-confidence
-reducing job stress
capitalize on opportunities **** - developing your career
- becoming a stronger leader
- becoming more creative
Demonstrate potential for advancement **** - Skill and knowledge about human
relations is important for advancement in the workplace
- Upper management typically has strong human relations skills in addition to technical
skills and job knowledge
, Six Ways that Work and Personal Life Influence Each Other **** 1. Job satisfaction
enhances life satisfaction
2. An unsatisfying job can damage physical health (e.g. stress)
3. Relationships with people on and off the job influence each other
4. Certain human relations skills contribute to success in both work and personal life
(e.g. conflict resolution)
5. Behavior at work is closely related to behavior at home
6. Work/life balance allows individuals to be more productive and satisfied
public self **** what a person communicates about him/herself and what others
actually perceive about the person
Private self: **** actual person an individual may be
Alternative self: **** an understanding of the self based on what could have been if
something in the past had happened differently
Six Sources of Information that Contribute to Self-Understanding **** 1. General
information about human behavior
2. Informal feedback (e.g. friends & family)
3. Feedback from supervisors (e.g. performance evaluation)
4. Feedback from co-workers (e.g. peer evaluations)
5. Feedback from self-assessment questionnaires
6. The Johari Window
Johari Window **** self (top) others (side)
solicit feedback (top)
give feedback (left)
Open Area (known to self and others, top left)
Blind Area (blind to self, seen by others, top right)
Hidden Area (open to self, hidden from others, bottom left)
Unknown Area (unknown to self and others, bottom right)
Two self - evaluation traps (potential problems): **** 1. Negative self evaluation-
making comparisons to some arbitrary standard of behavior (lowers self-esteem)
2. Overestimating one's own competence
solution to self-evaluation traps **** search for honest and objective feedback to
supplement self - evaluation
Human Relations Movement **** - Scientific Management Theory
- Hawthorne studies
- Threat of unionization
- Industrial humanism
- Theory X and Theory Y of Douglas McGregor
