COB 202 |Chapter 9 Que & Answ | 2024
Power ***** The capacity of a person, team, or organization to influence others
Features of Power ***** 1. Only the potential (not act) to change someone's attitude or
behavior
2. Power is based on the target's perception that the power holder controls a valuable
resource
3. Power involves asymmetric dependence
4. People may be unaware of their power
Countervailing Power ***** The capacity of a person to keep a more powerful person in
the exchange relationship
Legitimate Power ***** An agreement among organizational members that people in
certain roles can request certain behaviors of others
Zone of Indifference ***** Range of behavior that individuals are wiling to engage in as
respect to authority
Norm of Reciprocity ***** Felt obligation to help someone who has helped you
Information Control ***** Right to distribute information to others
Results of Information Control ***** 1. Creates dependence
2. Frames situation
Expert Power ***** Capacity to influence others by possessing knowledge or skills that
they value
Coping with Uncertainty ***** Organizations operate better in predictable environments
People gain power by using their expertise to: ***** 1. Prevent environmental changes
2. Forecast environmental changes
3. Absorb environmental changes
Reward Power ***** Control rewards valued by others, and remove negative sanctions
Coercive Power ***** Ability to apply punishment or cause an unpleasant experience
, Referent Power ***** 1. Capacity to influence other through identification with and
respect for the power holder
2. Associated with Charisma
Contingency of Power ***** 1. Substitutability
2. Centrality
3. Visibility
4. Discretion
Substitutability ***** Availability of alternatives
Increasing Substitutability ***** 1. Power is strongest when someone has a monopoly
over a valued resource
2. More power when few/no alternatives
Reduce Substitutability ***** 1. Monopoly over resource
2. Controlling access to the resource
3. Differentiating the resource from the alternatives
Centrality ***** Degree of interdependence between the power holder and others
Higher Centrality when your actions affect: ***** 1. Many people
2. Affect them quickly
Visibility ***** You are known as holder of valued resource
Increase Visibility ***** With face time, display of power symbols
Discretion ***** The freedom to exercise judgment (perceived by other)
Power Through Social Networks ***** People connected to each other through one or
more forms of interdependence
Power resources through networks ***** 1. Information
2. Visibility
3. Referent power
Social Network Ties ***** 1. Strong Ties
2. Weak Ties
3. Many Ties
Strong Ties ***** Close-knit relationships
Weak Ties ***** Acquaintances
Many Ties ***** 1. Resources increase with number of ties
Power ***** The capacity of a person, team, or organization to influence others
Features of Power ***** 1. Only the potential (not act) to change someone's attitude or
behavior
2. Power is based on the target's perception that the power holder controls a valuable
resource
3. Power involves asymmetric dependence
4. People may be unaware of their power
Countervailing Power ***** The capacity of a person to keep a more powerful person in
the exchange relationship
Legitimate Power ***** An agreement among organizational members that people in
certain roles can request certain behaviors of others
Zone of Indifference ***** Range of behavior that individuals are wiling to engage in as
respect to authority
Norm of Reciprocity ***** Felt obligation to help someone who has helped you
Information Control ***** Right to distribute information to others
Results of Information Control ***** 1. Creates dependence
2. Frames situation
Expert Power ***** Capacity to influence others by possessing knowledge or skills that
they value
Coping with Uncertainty ***** Organizations operate better in predictable environments
People gain power by using their expertise to: ***** 1. Prevent environmental changes
2. Forecast environmental changes
3. Absorb environmental changes
Reward Power ***** Control rewards valued by others, and remove negative sanctions
Coercive Power ***** Ability to apply punishment or cause an unpleasant experience
, Referent Power ***** 1. Capacity to influence other through identification with and
respect for the power holder
2. Associated with Charisma
Contingency of Power ***** 1. Substitutability
2. Centrality
3. Visibility
4. Discretion
Substitutability ***** Availability of alternatives
Increasing Substitutability ***** 1. Power is strongest when someone has a monopoly
over a valued resource
2. More power when few/no alternatives
Reduce Substitutability ***** 1. Monopoly over resource
2. Controlling access to the resource
3. Differentiating the resource from the alternatives
Centrality ***** Degree of interdependence between the power holder and others
Higher Centrality when your actions affect: ***** 1. Many people
2. Affect them quickly
Visibility ***** You are known as holder of valued resource
Increase Visibility ***** With face time, display of power symbols
Discretion ***** The freedom to exercise judgment (perceived by other)
Power Through Social Networks ***** People connected to each other through one or
more forms of interdependence
Power resources through networks ***** 1. Information
2. Visibility
3. Referent power
Social Network Ties ***** 1. Strong Ties
2. Weak Ties
3. Many Ties
Strong Ties ***** Close-knit relationships
Weak Ties ***** Acquaintances
Many Ties ***** 1. Resources increase with number of ties
