Cob 204 | Chapters 7, 8, 9 Questions and Answers 2024
________ are formally defined, standardized processes that involve day-to-day
operations. **** Structured Process
________ are flexible, informal, and adaptive processes that normally involve strategic
and less specific managerial decisions and activities. **** Dynamic Processes
Which of the following workgroup processes is related to sales and marketing?
a. lead tracking
b. accounts receivable
c. order management
d. customer support **** Lead Tracking
Which of the following workgroup processes is related to manufacturing?
a. planning and scheduling
b. finished-goods inventory management
c. product and brand management
d. order entry and tracking **** Planning and Scheduling
Which of the following workgroup processes is related to customer service?
a. sales forecasting
b. assessment
c. account tracking
d. accounts payable **** Account Tracking
Which of the following information systems minimizes data duplication among
departments?
a. personal information systems
b. departmental information systems
c. enterprise information systems
d. workgroup information systems **** Enterprise Information Systems
________ processes span an organization and support activities in multiple
departments. **** Enterprise
Which of the following statements about enterprise information systems is true?
a. The procedures are not documented, but are understood within the group.
b. They are very difficult to change.
c. They support 10 to 100 users.
d. They do not require users to have any formal training. **** They are very difficult to
change
, The information system that a restaurant uses to order supplies and ingredients from its
suppliers is an example of a(n) ________. **** Inter-Enterprise Information System
The two dimensions of process quality are ________. **** Efficiency and Effectiveness
Process ________ is a measure of how well a process achieves organizational
strategy. **** Effectiveness
Information systems improve process quality by ________. **** Controlling Process
Flow
What exists when data are isolated in separated information systems? **** Information
Silo
When an organization has inconsistent duplicated data, it is said to have a problem of
________. **** Data Integrity
________ is the activity of altering and designing business processes to take advantage
of new information systems. **** Business Process Reengineering
________ are predesigned procedures for using software products. **** Inherent
Processes
________ is a suite of applications, a database, and a set of inherent processes for
managing all the interactions with the customer, from lead generation to customer
service. **** Customer Relationship Management
Which phase of the customer life cycle categorizes customers according to value and
attempt to win back high-value customers? **** Loss/Churn
________ is a suite of applications called modules, a database, and a set of inherent
processes for consolidating business operations into a single, consistent, computing
platform. **** Enterprise Resource Planning
Enterprise application integration is ________. **** a suite of software applications that
consolidates existing systems by providing layers of software that connect applications
together
ERP vendors train an organization's employees, called Super Users, to become in-
house ERP trainers in training sessions called ________. **** Train the Trainer
The top two ranked ERP vendors are ________. **** Oracle and SAP
Which ERP vendor acquired PeopleSoft and Siebel? **** Oracle
________ are formally defined, standardized processes that involve day-to-day
operations. **** Structured Process
________ are flexible, informal, and adaptive processes that normally involve strategic
and less specific managerial decisions and activities. **** Dynamic Processes
Which of the following workgroup processes is related to sales and marketing?
a. lead tracking
b. accounts receivable
c. order management
d. customer support **** Lead Tracking
Which of the following workgroup processes is related to manufacturing?
a. planning and scheduling
b. finished-goods inventory management
c. product and brand management
d. order entry and tracking **** Planning and Scheduling
Which of the following workgroup processes is related to customer service?
a. sales forecasting
b. assessment
c. account tracking
d. accounts payable **** Account Tracking
Which of the following information systems minimizes data duplication among
departments?
a. personal information systems
b. departmental information systems
c. enterprise information systems
d. workgroup information systems **** Enterprise Information Systems
________ processes span an organization and support activities in multiple
departments. **** Enterprise
Which of the following statements about enterprise information systems is true?
a. The procedures are not documented, but are understood within the group.
b. They are very difficult to change.
c. They support 10 to 100 users.
d. They do not require users to have any formal training. **** They are very difficult to
change
, The information system that a restaurant uses to order supplies and ingredients from its
suppliers is an example of a(n) ________. **** Inter-Enterprise Information System
The two dimensions of process quality are ________. **** Efficiency and Effectiveness
Process ________ is a measure of how well a process achieves organizational
strategy. **** Effectiveness
Information systems improve process quality by ________. **** Controlling Process
Flow
What exists when data are isolated in separated information systems? **** Information
Silo
When an organization has inconsistent duplicated data, it is said to have a problem of
________. **** Data Integrity
________ is the activity of altering and designing business processes to take advantage
of new information systems. **** Business Process Reengineering
________ are predesigned procedures for using software products. **** Inherent
Processes
________ is a suite of applications, a database, and a set of inherent processes for
managing all the interactions with the customer, from lead generation to customer
service. **** Customer Relationship Management
Which phase of the customer life cycle categorizes customers according to value and
attempt to win back high-value customers? **** Loss/Churn
________ is a suite of applications called modules, a database, and a set of inherent
processes for consolidating business operations into a single, consistent, computing
platform. **** Enterprise Resource Planning
Enterprise application integration is ________. **** a suite of software applications that
consolidates existing systems by providing layers of software that connect applications
together
ERP vendors train an organization's employees, called Super Users, to become in-
house ERP trainers in training sessions called ________. **** Train the Trainer
The top two ranked ERP vendors are ________. **** Oracle and SAP
Which ERP vendor acquired PeopleSoft and Siebel? **** Oracle
