CHAA Study Guide Questions with 100%
Correct Answers | Latest Version 2024 |
Verified
Under Title III of the Americans with Disabilities Act, hospitals are required to: - ✔✔Provide resources to
eliminate barriers in communication.
What is not important when initiating a patient satisfaction survey? - ✔✔What data measures are
needed to care for patient.
Which is not a purpose of any quality improvement program? - ✔✔Blame someone for the mistake
Which of the following is not a patient satisfaction survey? - ✔✔CMS survey
Communication is: - ✔✔Exchanging information with the patient
Which is not a KPI in Patient Access? - ✔✔CLABSI rate
HEAT stands for: - ✔✔Hear them out, empathize with the customer, apologize, take responsibility for
actions
All of the following are ways we communicate, except: (Body language, eating, talking, facial expressions)
- ✔✔Eating
What are the three steps to communication? - ✔✔Encoding, Transmission, Decoding
Compassion and respect can be demonstrated in all of the following ways, except: (smiling, making eye
contact, calling the patient "dear", greeting the patient - ✔✔Calling the patient "dear"
,What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under
Medicare Part A? - ✔✔Medicare Two-Midnight Rule
Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS)
program by detecting an preventing fraud? - ✔✔OIG
An effective compliance level has a minimum of how many levels? - ✔✔7
All of the following are part of an effective compliance program except: (performing internal audits,
creating standards of privacy, establishing standards/procedures/policies) - ✔✔Creating standards of
privacy
EMTALA is a regulation which protects patient from what? - ✔✔Not being treated in an emergency due
to lack of ability to pay
All of the following are examples of PHI except: (Patient names, computer IP addresses, financial
assistance brochure) - ✔✔Financial Assistance Brochure
Meaningful Use is an incentive program to: - ✔✔Increase the adoption of qualified electronic health
records
This document is provided to Medicare beneficiaries who are admitted as outpatients receiving
observation status that they may have a co-payment and co-insurance - ✔✔MOON
All of the following are examples of fraud and abuse, except: (Billing for services not rendered,
unbundling, unknowingly billing for services at a higher complexity) - ✔✔Unknowingly billing for services
at a higher complexity
Which government healthcare program is provided for surviving spouses of veterans killed in the line of
duty? - ✔✔CHAMPVA
, Tricare provides healthcare to all of the following, except: (Uniformed service members and families,
survivors, civilians working in a military treatment facility, medal of honor recipients) - ✔✔Civilians
working in a military treatment facility
When a veteran's local VA healthcare center cannot provide service in a timely manner, this program
allows the veteran to seek care from the community. - ✔✔Veterans Choice
Medicare is not considered primary payer in all of the scenarios below, except: (Medicare patient has
ESRD and is in their 60 month of dialysis, Medicare patient is over 65 and carries a GHP through their
current employer with over 300 employees, Medicare patient was in an auto accident and has liability
insurance) - ✔✔Medicare patient has ESRD and is in their 60 month of dialysis
The MSP requires that we ask pertinent questions to determine what? - ✔✔If there are other sources of
payment primary to Medicare
What is the form given to Medicare beneficiaries informing them of potential non-coverage of out-
patient services? - ✔✔ABN
Which of the following is a reason that organizations seek Joint Commission accreditation? - ✔✔It
enhances community confidence in the quality and safety of care
The important message from Medicare (IMM) informs the patient of the following, except: (Their rights
as hospital patients, that if this inpatient stay is deemed experimental they will be responsible,
instructions on what to do if they feel they are being discharged too soon) - ✔✔That if this inpatient stay
is deemed experimental they will be responsible
Method used to determine financial eligibility for Medicaid, CHIP, and Marketplace cost sharing is called -
✔✔MAGI
What is the name of the program also known as Obamacare? - ✔✔PPACA
Name of the statute created to ensure all people have access to emergency treatment regardless of their
ability to pay. - ✔✔EMTALA
Correct Answers | Latest Version 2024 |
Verified
Under Title III of the Americans with Disabilities Act, hospitals are required to: - ✔✔Provide resources to
eliminate barriers in communication.
What is not important when initiating a patient satisfaction survey? - ✔✔What data measures are
needed to care for patient.
Which is not a purpose of any quality improvement program? - ✔✔Blame someone for the mistake
Which of the following is not a patient satisfaction survey? - ✔✔CMS survey
Communication is: - ✔✔Exchanging information with the patient
Which is not a KPI in Patient Access? - ✔✔CLABSI rate
HEAT stands for: - ✔✔Hear them out, empathize with the customer, apologize, take responsibility for
actions
All of the following are ways we communicate, except: (Body language, eating, talking, facial expressions)
- ✔✔Eating
What are the three steps to communication? - ✔✔Encoding, Transmission, Decoding
Compassion and respect can be demonstrated in all of the following ways, except: (smiling, making eye
contact, calling the patient "dear", greeting the patient - ✔✔Calling the patient "dear"
,What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under
Medicare Part A? - ✔✔Medicare Two-Midnight Rule
Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS)
program by detecting an preventing fraud? - ✔✔OIG
An effective compliance level has a minimum of how many levels? - ✔✔7
All of the following are part of an effective compliance program except: (performing internal audits,
creating standards of privacy, establishing standards/procedures/policies) - ✔✔Creating standards of
privacy
EMTALA is a regulation which protects patient from what? - ✔✔Not being treated in an emergency due
to lack of ability to pay
All of the following are examples of PHI except: (Patient names, computer IP addresses, financial
assistance brochure) - ✔✔Financial Assistance Brochure
Meaningful Use is an incentive program to: - ✔✔Increase the adoption of qualified electronic health
records
This document is provided to Medicare beneficiaries who are admitted as outpatients receiving
observation status that they may have a co-payment and co-insurance - ✔✔MOON
All of the following are examples of fraud and abuse, except: (Billing for services not rendered,
unbundling, unknowingly billing for services at a higher complexity) - ✔✔Unknowingly billing for services
at a higher complexity
Which government healthcare program is provided for surviving spouses of veterans killed in the line of
duty? - ✔✔CHAMPVA
, Tricare provides healthcare to all of the following, except: (Uniformed service members and families,
survivors, civilians working in a military treatment facility, medal of honor recipients) - ✔✔Civilians
working in a military treatment facility
When a veteran's local VA healthcare center cannot provide service in a timely manner, this program
allows the veteran to seek care from the community. - ✔✔Veterans Choice
Medicare is not considered primary payer in all of the scenarios below, except: (Medicare patient has
ESRD and is in their 60 month of dialysis, Medicare patient is over 65 and carries a GHP through their
current employer with over 300 employees, Medicare patient was in an auto accident and has liability
insurance) - ✔✔Medicare patient has ESRD and is in their 60 month of dialysis
The MSP requires that we ask pertinent questions to determine what? - ✔✔If there are other sources of
payment primary to Medicare
What is the form given to Medicare beneficiaries informing them of potential non-coverage of out-
patient services? - ✔✔ABN
Which of the following is a reason that organizations seek Joint Commission accreditation? - ✔✔It
enhances community confidence in the quality and safety of care
The important message from Medicare (IMM) informs the patient of the following, except: (Their rights
as hospital patients, that if this inpatient stay is deemed experimental they will be responsible,
instructions on what to do if they feel they are being discharged too soon) - ✔✔That if this inpatient stay
is deemed experimental they will be responsible
Method used to determine financial eligibility for Medicaid, CHIP, and Marketplace cost sharing is called -
✔✔MAGI
What is the name of the program also known as Obamacare? - ✔✔PPACA
Name of the statute created to ensure all people have access to emergency treatment regardless of their
ability to pay. - ✔✔EMTALA
