CHAA STUDY GUIDE Questions with
100% Correct Answers | Latest Version
2024 | Verified
Under Title III of the Americans with Disabilities Act, hospitals are required to: - ✔✔Provide resources to
eliminate barriers in communication
What is not important when initiating a patient satisfaction survey - ✔✔What data measures are needed
to care for the patient
Which is not purpose of any quality improvement program - ✔✔Blame someone for the mistake
Which of the following is not present satisfaction survey - ✔✔CMS survey
Communication is - ✔✔Exchanging information with the patient
Which is not a KPI in Patient Access - ✔✔CLABSI rate- CLABSI is a primary laboratory-confirmed
bloodstream infection in a patient with a central line at the time of (or within 48-hours prior to) the
onset of symptoms and the infection is not related to an infection from another site.
HEAT stands for - ✔✔Hear them out, empathize with the customer, apologize, take responsibility for
actions
All of the following are ways we communicate, except: - ✔✔Eating
What are the three steps to communication - ✔✔Encoding, Transmission, Decoding
Compassion and respect can be demonstrated in all the following ways, except - ✔✔Calling the patient
"Dear"
, What is the CMS rules that states that an inpatient stay must cross midnights to be paid for under
Medicare Part A - ✔✔Medicare Two-Midnight rule
Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS)
program by detecting and pretending fraud - ✔✔OIG -Office of the Inspector General
An effective compliance level has a minimum of many levels - ✔✔7
All of the following are part of an effective compliance program except - ✔✔Creating standards of
privacy
EMTLA (Emergency medical treatment and Labor Act) is a regulation which protects patient from what -
✔✔Not being treating in an emergency due to lack of ability to pay
All of the following are examples of PHI except - ✔✔Financial Assistance Bruchore
Meaning Use is a incentive program to - ✔✔Increase the adoption of qualified electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients receiving
observation status that they may have a copayment and co insurance - ✔✔MOON (Medicare Outpatient
Observation Notice
All the following are examples of fraud and abuse except - ✔✔Unknowingly billing for services at higher
complexity
Which government healthcare program is provided for surviving spouses of veterans killed in the line of
duty - ✔✔CHAMPVA - is an insurance program for the families of veterans.
Tricare provides healthcare to all of the following except - ✔✔Civilians working in a military treatment
facility
100% Correct Answers | Latest Version
2024 | Verified
Under Title III of the Americans with Disabilities Act, hospitals are required to: - ✔✔Provide resources to
eliminate barriers in communication
What is not important when initiating a patient satisfaction survey - ✔✔What data measures are needed
to care for the patient
Which is not purpose of any quality improvement program - ✔✔Blame someone for the mistake
Which of the following is not present satisfaction survey - ✔✔CMS survey
Communication is - ✔✔Exchanging information with the patient
Which is not a KPI in Patient Access - ✔✔CLABSI rate- CLABSI is a primary laboratory-confirmed
bloodstream infection in a patient with a central line at the time of (or within 48-hours prior to) the
onset of symptoms and the infection is not related to an infection from another site.
HEAT stands for - ✔✔Hear them out, empathize with the customer, apologize, take responsibility for
actions
All of the following are ways we communicate, except: - ✔✔Eating
What are the three steps to communication - ✔✔Encoding, Transmission, Decoding
Compassion and respect can be demonstrated in all the following ways, except - ✔✔Calling the patient
"Dear"
, What is the CMS rules that states that an inpatient stay must cross midnights to be paid for under
Medicare Part A - ✔✔Medicare Two-Midnight rule
Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS)
program by detecting and pretending fraud - ✔✔OIG -Office of the Inspector General
An effective compliance level has a minimum of many levels - ✔✔7
All of the following are part of an effective compliance program except - ✔✔Creating standards of
privacy
EMTLA (Emergency medical treatment and Labor Act) is a regulation which protects patient from what -
✔✔Not being treating in an emergency due to lack of ability to pay
All of the following are examples of PHI except - ✔✔Financial Assistance Bruchore
Meaning Use is a incentive program to - ✔✔Increase the adoption of qualified electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients receiving
observation status that they may have a copayment and co insurance - ✔✔MOON (Medicare Outpatient
Observation Notice
All the following are examples of fraud and abuse except - ✔✔Unknowingly billing for services at higher
complexity
Which government healthcare program is provided for surviving spouses of veterans killed in the line of
duty - ✔✔CHAMPVA - is an insurance program for the families of veterans.
Tricare provides healthcare to all of the following except - ✔✔Civilians working in a military treatment
facility
